“This "company" works on basis that as business you cant get away (as there is no cooling off period for businesses aggreement made by phone) after you find all hiden costs and cancellation fees on their contract what you even refuse sign. I just paid over 450GBP (They will even not give you explanation of how this cancelation fees been calculated) just to get away from them with no collection of bin was even made. An utter disgrace this "company" is. A duty of care licence for 100GBP this is just like bad dream.”
“I wish i had seen these reviews before signing up for 12 months. We are experiencing exactly the same problems as most other reviews in:
1) No collections on day we have been advised or subsequent days thereafter
2)Told blatant lies that bin had not been placed out for collection
3) Unbelieveable amount of time trying to contact their alleged customer service team by phone
4) Once you do get to speak to anyone they do not offer any help to resolve
5) They have taken two months payments by DD without any service / collections
6) I was given a e-mail address to send complaint to by a staff member of their customer service only for e-mail to bounce back as it is no longer a method of contact
I have now cancelled my DD with them & asked bank to recall payments they have taken under false pretences.
If anyone is thinking of using this company for waste collections then do yourself a big favour & steer well clear.”
“Don't use this company they are middle men and Don't have bins skips etc . The worst company I have ever delt with and I've been in business for 30 years . You have been warned.”
“Cancelled my contract in May 2020, after several emails their customer service manager acknowledged my notice. In November they decided to take £200 from my account and even though they accepted their error it is now December 2020 and they still no refund. I asked the details of the financial controller and they declined to give. In which other company this happens? None, they shouldn’t be allowed to trade, their managers don’t even put their full name on LinkedIn so no one can bother them with any issues.”
“An utter disgrace , don't waste your money on waste !!!!
A 24 month contract with you unable to cancel with a months notice! Entrapment!
You must remember to cancel
Between 6 to 3 month's prior to the end! What other company does that? Only ones that would like you to believe this crappie and think you are trapped into another 24 month's of theft. As you progress in your contract you will be subjected to hidden extras , one of which will be excessive bin weight, regardless if its empty or full!
Try emailing, nothing, try calling, nothing !! They will just their hand into you hard earned money and pull out their excessive weight charge.
A duty of care licence??? Hidden charges. They don't let you know about anything, as clearly you wouldn't sign up to them. When you eventually manage to speak to someone, they say they are not obliged to tell how much overweight your bin was. 🤣 Hilarious, so they can just make it up as they go. Idiots. Stay away.”
“The worst company I have ever had the misfortune to deal with. DO NOT use CheaperWaste - I am disgusted with this company - they should not be allowed to continue trading. It has just cost me £500 to extract myself from a contract that I signed back in March 2018; a contract that they did not have the courtesy to inform me they had rolled over for another 2 whole years without my knowledge or consent! Added to this I have been paying for uncollected bins for 9 months, having sent numerous emails asking to terminate contract with no response, and no one ever answers the phone. Absolute daylight robbery.”
“I’d give 0 if I could! Absolutely disgusting company with no sense of customer worth. Charging crazy fees for services I never received. They are so thoroughly incompetent that even their cancellation process has taken the best part of 5 months to complete. No one gets back to you, customer service are rude and collections of my actual waste is NOTHING near the contract i signed up. Bags are piling and hopes are low. There’s not much that will redeem them. DO NOT WASTE YOUR MONEY OR YOUR TIME. Scum of the earth.”
“They charge for excess bin weight, during lockdown , we were actually closed. They then say they don't have to show you the proof , and they miss collections and charge for excess weight still !! So we think after 24 months we cancel our contract , but apparently not , we were supposed to give them 3 to 6 months notice? Why? So they can extract more excess bin weight from us? No , don't pay them a penny ,cancel and say good bye”
“Please please don't use this company THEY ARE SCAMMER THEY TOLD ME 1 PRICE AT THE START BUT LATER ON THEY STARTED CHARGING ME 3 TIMES MORE FOR ANYONE WANT TO SEE I CAN SHOW YOU THE DOCUMENTS!!!”
“Had a excess weight issue-as i couldnt get through i stopped the dd.
3 months later eventually got a curt response, now have late payment charges which im not paying.
Avoid.”
“This company is waste of time missed collections you have to wait all day on phone before they answer they don’t give you credit when they have missed collections instead they charge you more we got left with no bin & still waiting avoid them they don’t even reply to emails”
“I’m reporting to Trading Standards. Please add this to every review you give for CW - we need every person to contact Trading Standards then maybe all us business owners providing great service will win! If we don’t report them they’ll keep trading and costing more businesses money for a non existent service.”
“Monthly direct debit payments totalling >£500 taken with virtually no service. Made numerous complaints. Takes at least 2 weeks to respond to emails. Average waiting time on phone to customer service 45min. Told we need to pay more to break a contract which we never even signed! As a business owner I’m embarrassed they’re still in business, with service like this I wouldn’t be. Do not do business with them.”
“Avoid this company at all costs to your sanity and your wallet. They claim they will collect your bins, but all they do is take lots of money and offer an ineffective customer services support. No one answers the phone, no one deals with emails. They never refund you for missed bins, and they always blame someone else apart from them. This is the worst company in history, and they need to close as they are unfit to offer a bin service.”
“incorrect bin delivered
failed collections
no option to reduce service even though waste not collected through lockdown
illegal charges added to account
refund owed rather than credit note
no correspondence throughout
failure to accept my notice of termination
environmental concerns for safety of staff due to covid and waste not being removed
then try to bully you into a new 12 month contract!!!”
“You are not worth 1 star. Worst company we have ever dealt with. Very clever salespeople reel you in and then you are in with the devils advocate. Missed binlifts but you still get charged for them, change day of collection without prior warning, verbal contract does not match the written one. Salespeople forget to tell you about all the hidden charges like landfill charge, bin rental charges, excessive weight charges and document price would nearly double. Once they got your money they don't care. Look at other reviews on Google etc also look at FB site Cheaperwaste Unhappy Customers nearly 500 other businesses all with similar problems. These are middlemen go with the bin providers or your local council. If you go with CW your life will be made a misery. I wished I had looked at reviews before getting reeled in.”
