Comfort Works Reviews

4.8 Rating 4,588 Reviews
96 %
of reviewers recommend Comfort Works
4.8
Based on 4,588 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Comfort Works Reviews

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works helped us save our couch! We could not find a replacement couch that we loved as much as our Norsberg couch, so my husband found Comfort Works. It was great to pick from a variety of colors and fabrics. We're trying out the performance fabric in charcoal. We like the color, but are feeling a bit underwhelmed with the fabric. Our dogs have already caused some snags, but it's definitely better than anything else we've seen.
Helpful Report
Posted 3 years ago
Hey Randi! We are happy to hear that the covers helped you keep the Norsborg sofa. While we do understand that snags are annoying to see, they are actually pretty easy to fix - with a quick snag needle pushing the loose thread in, all will be well. The loose woven texture and the little paws of a dog/cat could potentially cause a couple of snags here and there. We'd recommend keeping your pet's claws trimmed and filed - that should reduce the tendency to snag. :) Other than that, we sure hope the covers are comfy and aesthetically pleasing for the entire family to enjoy.
Posted 3 years ago
Customer service has been excellent, with delivery much as expected. However : The slip cover for the two seater sofa fits perfectly. The chair is another matter. I paid particular care to choose the low back version (there is a high back chair version as well). This cover does not fit well, it's back height and fit is all wrong for the chair, so there is excess material, which has to be stretched down and covered with cushions, leaving a "pleat". The sofa and chair are in a room which is not used much, but I fear it will cause irritation every time is is used.
Helpful Report
Posted 3 years ago
Hey David, glad to hear that you got your covers in a timely matter but super bummed to see that the fit isn't great. We pride ourselves on getting you the Perfect Fit - please let me see what I can do. I could not find any email exchanges between this email address and ours so I will be sending you a new email to start the conversation. Speak soon! Ning from Comfort Works :)
Posted 3 years ago
I ordered a slipcover for my 13 year Ikea Ekeskog sofa (which I love and did not want to replace). I was unsure whether to replace the sofa, or if new covers would breath new life into my beloved sofa. The slip covers has breathed new life into my sofa. The fit is a little loose (and the covers needs ironing), but I assume it will shrink in the wash a little to fit better. But the cover is very comfortable, and material looks and feels fab. I am v happy.
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Posted 3 years ago
Farbe& Stoffqualität wie erhofft!! Auch die Größe des Bezugs passt, vielleicht etwas üppig, aber nach der ersten Wäsche dürfte das perfekt sein.
Helpful Report
Posted 3 years ago
Happy with the fit, we got Canvas Fog a restoration hardware Belgian slope arm cover. The color looks nothing like the picture on cover works website Happy to have a new cover
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Posted 3 years ago
I ordered the claw-proof velvet covers and overall I like it a lot. It’s a really nice green color that looks great with my wood furniture. I will say that the “velvet” material is not very velvety, but it does look nice, and is comfortable to sit on (my cats, in particular, love it). Unfortunately, I put the new covers on only three days ago and one of my cats has already managed to put little holes in it. My little monsters are very talented destroyers for what it’s worth, and these covers are definitely more resilient than the original ikea material, but claw-proof it is not.
Helpful Report
Posted 3 years ago
Hey Alex, so sorry to hear that. I also saw that you got some samples before placing the order - did the Claw-Proof Velvet on the sample seems more velvety than the one you received on your slipcovers? We do want to see how we can help rectify the situation - Samantha will be writing to you soon. :) Till then, stay safe and healthy. x Ning from Comfort Works.
Posted 3 years ago
I would have definitely given 5 stars but it was VERY hard to get the leather slips on (almost impossible!). The video was useful but too fast and made it look way easier than it was. It took 2 of us 8 hours (over 2 days as I ordered a staple gun to finish it). There's no way I could have done it myself! It came in a month, great service. I'm over the moon with the result and wouldn't hesitate to recommend
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Posted 3 years ago
Excellent customer service.
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Posted 3 years ago
Extremely pleased with the sofa covers - perfect fit and good quality. However had big problems with Fedex; failed to deliver on the delivery date given to me (or the next day) - I transferred the delivery to a local collection point but Fedex failed to provide a bar code or collection number until I chased them. On collection the package had been opened but nothing taken. Fedex are now asking me for an additional £21.46 to cover import tax and processing fee which I was not expecting.
Helpful Report
Posted 3 years ago
Hey Roger! We love that the covers made it to your safety. So sorry about the bad experience with FedEx - I will be sure to pass this to our logistics manager as feedback. Always has been a hit and miss with courier companies, unfortunately. :( Anyhoo! We can reimburse that import fee for you, simply send us an email (info@comfortworks.com.au) with the receipt and we will get right to it. Stay safe and enjoy the covers! x Ning from Comfort Works
Posted 3 years ago
Very nice, high quality cover and easy to put on.
Helpful Report
Posted 3 years ago
Hey Camilla! Thanks for your feedback and glad you like the covers -- I don't think the 30£ was a fine of any sort, as per our website there are import duties applicable but not payable upfront, as we aren't the ones who determine this value. On our side, what we are able to do however is that once you've paid the bill - just send a photo of the receipt over and we'll be able to reimburse it for you as part of our service :) Hope that helps!
Posted 3 years ago
Cover is great, just a little loose
Helpful Report
Posted 3 years ago
Hey there! We are kinda bummed that the covers are not the perfect fit. We do have a 30-day Perfect Fit promise - let's see what we can do to help your covers achieve that look. Send us an email with a photo of the loose covers to info@comfortworks.com.au. Speak soon! x Ning from Comfort Works.
Posted 3 years ago
The cover is great. Good quality. Fits well. However, the USB cord that came with the USB package does not fit in the cut-out fixed on the fabric, rendering it useless.
Helpful Report
Posted 3 years ago
Thanks for the feedback Mark! With the USB cord, it is a little tricky and the shape may seem a bit snug but it does require a little more force than expected to fit in. If you're still having trouble with this do drop us an email!
Posted 3 years ago
Excellent quality and fit. Would have been 5 stars but delivery did not turn up on arranged day, with no contact or explanation.
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Posted 3 years ago
Our claw-proof velvet covers arrived in good time and we’re pleased with the quality and price. I’ve given 4/5 stars because whilst the frame cover is an excellent fit the cushion covers are a little bit bigger than the originals so aren’t quite as snug a fit. That is splitting hairs though, it is a good product and we would still recommend.
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Posted 3 years ago
We are delighted with our Karlstadd sofa and armchair covers - the material (performance velvet) feels soft and luxurious. Easy to fit and have transformed our 10-year-old furniture.
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Posted 3 years ago
The new slip covers look great, and the fabric is very comfortable to sit on.
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Posted 3 years ago
Quality is great, and package came right on time! I'm a little disappointed in the color of the green velvet fabric. It looks washed out rather than a rich, emerald velvet which is what I was hoping for. Otherwise, great product!
Helpful Report
Posted 3 years ago
Hey Laura! Classic Velvet Emerald is indeed a gorgeous vivid green fabric. We usually try to get our customers to get some samples beforehand as we know the color displayed on devices might not translate onto a physical fabric. So sorry if we've let you down. We hope you enjoy the covers regardless and stay safe and healthy. x Ning from Comfort Works
Posted 3 years ago
Great fit, would order again! I ordered a slipcover for Ikea Strandmon wing chair, totally satisfied
Helpful Report
Posted 3 years ago
We love the color and feel of the Madison Sand fabric we ordered. The only thing though is that we wish the fit was a little more snug. We had to remove some of the velcro and reattach it to the couch base just to get it to fit and not look loose and baggy. The base cushions are looser than the rest so we always have to tuck it. I think we would have given it 5 stars if it fit just a little better. We still highly recommend this though as much less alternative to purchasing a whole new couch!
Comfort Works 4 star review on 19th October 2020
Helpful Report
Posted 3 years ago
Hey Erika, that is such a well-styled living room. We love how the creamy Madison Sand cozies itself in there. I am a little bummed to hear that there are slight fitting issues. I can't really see it in the photo but if you can just share it with us via email (info@comfortworks.com.au) , that would enable us to see what we can do/suggest to get the fit better for you. Speak soon, and please do stay safe. x Ning from Comfort Works
Posted 3 years ago
Communication with Comfort Works was good. Also delivery time was as initially stated. I got information about the delivery happening shortly just when I was wondering when the product was going to arrive. I would recommend ordering fabric samples before placing your order in order to help you choose, which is what I did. Quality-wise the slip covers are well made, just one small defect was noticed on one cushion that does not affect the overall look as it is hidden.
Helpful Report
Posted 3 years ago
Hi there! We have dropped you a message regarding your feedback! We look forward to hearing from you :).
Posted 3 years ago
Comfort Works is rated 4.8 based on 4,588 reviews