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Comfort Works Reviews

4.8 Rating 4,623 Reviews

96 %

of reviewers recommend Comfort Works

Company Reviews

Product Reviews

4.8

Based on 4,623 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 26th April 2024

Comfort Works 5 star review on 26th April 2024

Comfort Works 5 star review on 26th April 2024

Comfort Works 5 star review on 26th April 2024

Comfort Works 5 star review on 26th April 2024

Comfort Works 5 star review on 20th April 2024

Comfort Works 5 star review on 20th April 2024

1496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfort Works Team, ihr seit spitze! Ich bin total begeistert von der Qualität der Bezüge, die sind mega und viel viel besser als das Original!!! Euch euer schnelle Service ist super!!! Ich werde euch weiterempfehlen an all meine Freunde und Bekannten!!! Wünsche euch Frohe Weihnachten und ein erfolgreiches Neue Jahr!!! Liebe Grüße Angela Schwarz”

Posted 4 months ago

Hallo Angela, herzlichen Dank für deine super freundliche Bewertung! Wir freuen uns, dass du mit unseren Bezügen genau das bekommen, wonach du gesucht hast. Wir wünschen dir alles Gute und frohe Feiertage! - Simon von Comfort Works

Posted 4 months ago

“こんにちは。今まで麻の生地でした。色がくすんで洗濯してはダメなやつでしたけど無理やり洗濯したので縮んでしまい、困っていました今回の生地はレザーでサイズぴったりでした。とても良かったです。”

Posted 4 months ago

“Beautiful slipcover and excellent customer service”

Posted 4 months ago

“Super fast delivery, fits perfectly. Color and fabric are amazing”

Posted 4 months ago

“Sofa cover fit perfectly. Fabric is of great quality. Will definitely be ordering more in the future.”

Posted 4 months ago

“So very happy with the covers made for me by Comfort Works. Had a number of questions concerning measurements but Lisa talked me through the whole process with a great deal of kindness and patience and understanding. She was a true pleasure to work with. Had 2 chairs - ( one IKEA and one Pottery Barn basic) one ottoman (PB) and two covers for seat cushions made. The workmanship is excellent and so is the fit for each item. And I was amazed at how quickly they were finished and delivered to me! I am thrilled with my new -old- furniture. And cannot thank Comfort Works and praise them enough for such excellent service and amazing workmanship.”

Posted 4 months ago

Hi Judith! Thank you for giving us a chance with our made-to-measure service and good to hear that you've had expert help from Lisa every step of the way too. Hope the covers will help rejuvenate your home for years to come! Cheers! -Melvyn from Comfort Works-

Posted 4 months ago

“We do not recommend purchasing covers from this company if you have an IKEA sectional piece. It was a really difficult process and the product was unusable in the end. If you still want to proceed with this company, make sure that the product that they send you has slits/holes for the hooks and bolts in the frame that connect the pieces. Also, make sure the armrests are appropriately added to the right parts of the covers. We received a replacement set because there were errors in the first set and the second set still had errors. Also, the signature fit basically is loose hanging fabric, nothing is weighing the fabric down so it easily gets caught on the velcro that's attached underneath the frame (because IKEAs covers uses velcro)).”

Posted 4 months ago

Hi Ang! So sorry that the second set didn't work out! Pretty unfortunate that due to the unique dimension of your KIVIK sectional sofa, we had to get the parts made-to-measure but didn't account for the sides of the sofa where they need to attach via the bolts. This is our bad and our customer support agent will help you with the next steps. Huge apologies for all the inconvenience caused and we definitely need to do better here! -Melvyn from Comfort Works-

Posted 4 months ago

“The slip cover is amazing. Excellent quality. I am very pleased. I recommend your products to anyone needing a beautiful furniture transformation.”

Posted 5 months ago

“Superbe housse reçue en un temps record ! Belle qualité de tissus et finitions. Excellente communication liée à un problème mineur avec FedEx. Je recommande”

Posted 5 months ago

“Received ahead of schedule and packed nicely so arrived in good condition. Fit perfectly so that the few wrinkles were smoothed out in the lovely soft velvet. Better quality zippers and stitching than the original covers. Thanks to these covers we'll get a few more years out of our 23 year-old warhorse IKEA Nikkala sofa...looks good as new!”

Posted 5 months ago

Hi Gill! We totally agree! We've gotten pretty tired with the original covers ourselves that we decided enough's enough and used better quality haberdashery and sewing methods for our covers. Pair that with one of our tougher claw-resistant fabrics and you've got a winning combo! Here's to a few more years of life (and hopefully beyond that) for your Nikkala sofa! -Melvyn from Comfort Works-

Posted 5 months ago

“We ordered the dark blue velvet chair cover to match our sofa cover we had purchased about 4 years ago. These are IKEA sofa and chair that now look so elegant in their Comfort Works velvet slip covers. For winter we decided to go jewel tones and this dark blue is just perfect. The fabric is so soft and durable at the same time. We love the look and the feel. We are in Maryland, USA and received our chair slip cover in less than 2 weeks. Thanks Comfort Works!! Do you offer throw pillow covers?”

Posted 5 months ago

Hi Tereza! Thanks for the kind words! Dark blues are getting so popular this holiday season and I'm glad you went with it. We do make custom throw pillow covers! You can get more details here: https://comfort-works.com/pages/custom-cushion-covers Happy Holidays! -Melvyn from Comfort Works-

Posted 5 months ago

“This slipcover saved us from having to buy a new couch! 100% recommend to anyone that loves their couch and doesn't want to replace. The quality of material is better than the original Pottery Barn slipcover that we had before. Thank you!!”

Posted 5 months ago

“Passt perfekt. Stoff fühlt sich gut an und ist sehr angenehm.”

Posted 5 months ago

Herzlichen Dank und wunderbar - so soll es sein! Simon von Comfort Works

Posted 5 months ago

“They worked with me on a difficult meaasurment for a dining chair Love the product My covers came pretty fast So far the cats have not noticed the chairs”

Posted 5 months ago

“I received my slip cover today. I'm blown away at the accuracy. I was very skeptical and took a leap of faith. My couch is from Arhaus and the slip covers wore over time and they no longer make the sofa so they couldn't make the slipcovers. It's a different kind of shape so I was nervous and wondered how it would come out. The slipcover fits perfect. it was like the had my couch in person to make the cover. It's absolutely amazing. It took a little longer than expected, but everytime I emailed to ask progress, I recieved a response providing me with an update. They were professional and understanding and seemed to genuinely care about my order.”

Posted 5 months ago

“Amazing quality! So happy we got these to replace the ones the cats destroyed.”

Posted 5 months ago

“Schnelle, umkomplizierte, sehr angenehme Abwicklung der Bestellung. Der Bezug ist wunderschön und unser "neues" Sofa ein absoluter Traum! Vielen Dank!”

Posted 5 months ago

Hallo und herzlichen Dank für deine freundliche Bewertung! Es freut uns sehr, dass dir dein "neues" Sofa und unsere Bezüge gefallen und du mit unserem Service zufrieden bist. :) Alles Gute von Comfort Works

Posted 5 months ago

“Received excellent service from this company. When the first slipcover didn't fit, they communicated promptly with us. In a timely fashion the second slipcover came, fut like a glove. There was no extra cost to us and my sofa looks brand new. The craftsmanship is excellent and the fabric is decadent. This slipcover was well worth the price and I will be ordering from them again. Thankyou very much to the co.fort works team.”

Comfort Works 5 star review on 20th November 2023

Posted 5 months ago

“Stoff fühlt sich toll an, gut waschbar gewesen und sehr gute Passgenauigkeit!”

Posted 5 months ago

Hi, und vielen Dank! Genauso soll es sein. :) Viele Grüße von Comfort Works

Posted 5 months ago

“A happy customer I ordered a slipcover for my Pottery Barn sofa from Comfort Works after looking over their beautiful, easy-to-use website and ordering some swatch samples. The 60-day satisfaction guarantee also got my attention as it’s a bit scary to order a slipcover online and from a company overseas. I’m so glad I did! The slipcover I ordered turned out beautifully. I am completely satisfied with how it turned out. The quality craftsmanship, fabric, color and fit are all amazing (looks like strong stitching and zippers). It fit perfectly and looks so well-made. The eight free swatches I’d ordered came quickly even though I am on the other side of the world, but I thought the slipcover got to me in record time! It was at my doorstep in one week from when I ordered it which blew me away. Before ordering, they were kind and quick in answering my questions about how it would be delivered. I would love to order another one after we’ve enjoyed this one for a while. I appreciate so much that there was for me an affordable option and I did not have to sacrifice quality or work with a company with sketchy customer service. I got personal emails from a real person answering questions and providing updates. I 100% recommend Comfort Works if you are in the market for a new slipcover. I ordered the silver sage in cotton canvas for a PB Pearce Grand Roll Arm. (photos may look a little wrinkly because this was it right out of the box placed on my couch!)”

Comfort Works 5 star review on 15th November 2023

Comfort Works 5 star review on 15th November 2023

Comfort Works 5 star review on 15th November 2023

Comfort Works 5 star review on 15th November 2023

Posted 5 months ago

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Comfort Works is rated 4.8 based on 4,623 reviews