Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,688 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed when I got my covers. The color wasn’t what I expected from the pictures and they don’t fit my couches well. The corner of one of the covers ripped while I was trying to install it with my husband but there are folds in other areas. The only reason I’m keeping the covers is because they truly are claw scratch resistant and I’ve been fed up with looking at my scratched up couch”

Helpful Report

Posted 1 year ago

“I love my new slipcover for my Nantucket ottoman, it fits beautifully. Your customer service was excellent! I will be ordering more in the future! Thank you so much!”

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Posted 1 year ago

“The quality, material, and fit are superb! Only disappointment is the color. I ordered the textured weave dark denim. Knowing that denim is blue, and the photo looked blue; well it is really a dark green/blue. Unfortunately, it clashes with my decor so I have covered my sofa with a slip cover. Recommend ordering swatches if you have the time.”

Helpful Report

Posted 1 year ago

We're sorry to learn about the colour of the fabric not being quite as blue as you liked, Carol! Yes, we do recommend getting samples beforehand as the way the colours display on your device screens can vary a lot depending on the manufacturer of said screens. That said, if you're interested in getting a fabric with the right shade of blue, please feel free to get in touch with us at https://comfort-works.com/pages/contact-us and we'll find a way to work this out. Cheers! -Melvyn from Comfort Works-

Posted 1 year ago

“The team was very support and the sofa cover was as described. Good quality material and nice results on my sofa”

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Posted 1 year ago

“The fabric feels amazing to touch and our old armchair looks like new! Love it!”

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Posted 1 year ago

“Trading here has been a revelation! With lightning-fast withdrawals, exceptional support, and negligible fees, it's a trader's paradise. The unwavering commitment to customer satisfaction is evident, ensuring a seamless experience for all. Whether you're a newbie or a seasoned pro, this platform caters to all needs, boasting a user-friendly interface and dependable service. Say goodbye to frustration and hello to effortless trading!”

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Posted 1 year ago

“Beeindruckend gut. Passt perfekt, toller Stoff und akkurat genäht.”

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Posted 1 year ago

“Dog and cat hair won't be noticeable, and it feels great on the skin.”

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Posted 1 year ago

“très contente de cette house tissu et confection impecable envoi parfait T Merci pour votre travail Mme de Liniers”

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Posted 1 year ago

“Excellent service as always! A special thanks to Omar who facilitated the creation of a couch cover that was discontinued! My dog’s totally destroyed the one that I need to replace. My next venture will be to have my whole couch covered by comfort works. Thank you to all of the staff for your excellent service and product!”

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Posted 1 year ago

“Very much impressed by the quality of this sofa cover (an Ikea Manstad). Fit is perfect, and installation is very easy thanks to little pictograms. Fabric has excellent quality (I ordered samples first to choose). 3 weeks between order and delivery, as expected. Very happy with my now "newer than new" sofa!”

Comfort Works 5 star review on 10th March 2024

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Posted 1 year ago

“Perfect fit for my sofa”

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Posted 1 year ago

“Very good,exactly as requested Perfect fitting”

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Posted 1 year ago

“Good service, good delivery. But the product doesn't come with the appropriate holes in order to fix the sofa correctly. Truly annoying”

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Posted 1 year ago

Hi Lukas, sorry to hear about the holes not being present on the covers. In the product description, we mentioned that some incisions need to be cut to allow the bolts to go through (if needed), but we're still investigating ways to improve this. Our current workaround involves having a special request to sew the chaise and sofa covers together as a single-piece sofa cover. If you're willing to consider this, would love to hear back from you here: https://comfort-works.com/pages/contact-us -Melvyn from Comfort Works-

Posted 1 year ago

“Comfort Works is an amazing company with deep customer service and quality values. I have never been disappointed with my purchases in terms of quality, selection, communication, payment options and prompt delivery! Very very happy customer!”

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Posted 1 year ago

“I love the material and the color is fantastic. the fit was good. I know they are brand new but they will end up fitting just as good as they can. There was much improvement over the other color I had.”

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Posted 1 year ago

“Weak textile, already dead few weeks after receiving it”

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Posted 1 year ago

Hello Roulleau! Bummed to learn about the fabric being 'dead' after a few weeks. We're not sure what you mean by that exactly but it sounds like this might be a problem that needs further investigation from our end. Would it be possible to drop our customer support guys an email with a photo of the covers? We'd love to find out what happened and offer a way to get it rectified. You can email us here https://comfort-works.com/pages/contact-us -Melvyn from Comfort Works-

Posted 1 year ago

“We purchased the Claw-proof Velvet Taupe for our Kivik Sofa Bed Cover. It fits great. Love the color and the fabric. Our original color was beige, and the new cover color is darker, so it worked well. We washed it and dried it (in a delicate cycle just in case) and it worked perfectly. We are glad we requested the samples first because our first choice was another fabric (Performance Weave Mineral Blue) , but it didn't work so well - finally we decided on this one: the Claw-proof Velvet Taupe. Our dog loves it too! Shipping and customer service were very good. Definitely recommended!”

Comfort Works 5 star review on 5th March 2024

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Posted 1 year ago

“My Pottery Barn couches are almost 24 years old, with original slipcovers that were faded and worn. I priced out new slipcovers through Pottery Barn and it was almost $5,000. I found Comfort Works online and ordered new slipcovers for less than ¼ of the cost. After providing photos and measurements through great communication with Mark, I received my slipcovers about 6 weeks later. They all fit well except for the ottoman cover. I provided Mark with a few more measurements and photos and I received a replacement in 3 weeks. I love the renewed life these slipcovers brought to my old couches. I highly recommend Comfort Works slipcovers.”

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Posted 1 year ago

“Slipcover fits good and is of good quality! Thank you”

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Posted 1 year ago

Comfort Works is rated 4.8 based on 4,688 reviews