Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“We were delighted to work with Comfort Works. Our old Ikea piece was unusual, so we were nervous about how the work would be done. It was done easily and perfectly. I also thought we might struggle to get the new cushion covers onto each cushion, but that was easy, too! We love the fabric. It is a stronger and more interesting cloth than the original. We like the piping on the cushions, also. Again, something the original covers lacked.”

Comfort Works 5 star review on 1st August 2018

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Posted 7 years ago

Hey Cathleen We're really happy to see your vintage Ikea Lessebo sofa has a whole new set of covers and a new lease on life :) Thanks for taking the time to leave your feedback and rating!

Posted 7 years ago

“Hatte Bedenken, nachdem ich ein Video auf Youtube gesehen hatte. Dort wirkte es mega aufwändig, da das Sofa komplett auseinander gebaut werden musste. Doch dem war nicht so und in kürzester Zeit hatten wir die maßgeschneiderten Bezüge montiert. Perfekte Passform! Bin sehr positiv überrascht. Die Qualität ist auch sehr gut.”

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Posted 7 years ago

Dankeschön für das Feedback, Nadia!

Posted 7 years ago

“Despite being on the other side of the world the small order was dispatched and delivered quickly and was well up to the expected quality. I would order from Comfort Works again.”

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Posted 7 years ago

Thanks so much, David!

Posted 7 years ago

“Wir sind begeistert! Ihr macht das ganz toll! Der Transport hat bestens geklappt. So schnell, wir konnten es kaum glauben. Der neue Überzug macht uns viel Freude. Wir werden euch von ganzem Herzen weiter empfehlen. Danke👍👍”

Comfort Works 5 star review on 29th July 2018

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Posted 7 years ago

Dankeschön für das Feedback!

Posted 7 years ago

“The fabric is cheap, scratchy and not the same as the fabric samples. The fit is poor with the seat covers too loose and ill fitting. Retailoring will not result in satisfactory result. Pretends to be Australian - product made in China. Value noted on label was $75 for two covers. That would be about right for the quality of the product.”

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Posted 7 years ago

Hey Andrea, Really sorry about your final experience - we did offer the $75 alteration credit (to which you accepted) and awaited your response to provide a reimbursement or at least continue the conversation - the last you spoke to Sarah, was that we were going to price match the alteration instead of just the US$75. We'd like to think that we're a reasonable company that tries its best to resolve any customer issues and if you'd like to re-open this conversation, kindly reply to Sarah's last email and we can proceed from there. Should you decide that we're not the company for you - that's completely fine too, and we hope that you manage to resolve your slipcover woes nonetheless, be it via a competitor or a local proprietor. Yours sincerely, Chuck

Posted 7 years ago

“We are so very pleased with our arm slip covers. They are just what we need. We will certainly be ordering again! Great job Comfort Works!!! Thank you so much. Calvin and Ruby :)”

Comfort Works 5 star review on 28th July 2018

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Posted 7 years ago

Hey Calvin and Ruby! Thanks for sharing that pic and leaving a review. We're glad to see the new armrest cover fits well and hope you love it too.

Posted 7 years ago

“My experience with Comfort Works was excellent from start to finish! I wanted to get a new cover for the two pieces of an IKEA Kivik sofa I bought several years ago. Unfortunately, I learned that IKEA had discontinued the one-seater part of the sofa. I had to start an Internet search for someone or some company that could make cushion covers for these pieces and I came across Comfort Works website. The numbers of positive reviews led me to investigate further. I was immediately impressed with how "user-friendly" the website was. The site is itself is so crisp and clean, well laid out and clearly spells out everything you would need to know from A to Z to make a purchase. (My compliments to the Comfort Works Web Designer!) Happily, they did make covers for my Kivik one-seater. I ordered some sample swatches based on the information given regarding the weight and durability of the fabric and especially whether the fabric was child or pet friendly. I was able to make an informed decision and went back to the site to order my covers. I did a have few questions and when I emailed, received a prompt and friendly response. Very shortly after ordering I was informed that my order was being processed and almost right after that I had an email telling me that my covers were shipped. It seemed that the covers were at my door two days later! I was amazed! I was a Patternmaker in the Garment Industry in New York City for years so I know about patterns, fabric, fit and construction. Just taking the covers out of the bag, I was immediately impressed with the construction of the covers. The seam stitching and the setting of the zippers are perfect. It is evident that the fabric was cut and sewn with care. The grain line on the fabric that I chose is very noticeable and I was concerned that if the grain line was not straight on the pieces, especially the long chase cushion) then it would ruin the look of the whole couch. Well, I shouldn't have worried. It was all perfect.This was all before I even put the new covers on the sofa! I must say that the different pieces fit like a surgical glove and I was sweating by the time I had finished replacing them all. That's how well they fit. Once again, I was totally impressed. When I was finished I stepped back and took it all in. All I could say was, WOW!!! These new covers are gorgeous and I am so happy that I found Comfort Works. I would and will recommend Comforts to everyone. The whole experience was wonderful from start to finish. Many thanks to Rachel, Hema, Felicia and Rashi, who answered my questions and kept me updated every step of the way. Thank you, Comfort Works!!!!!”

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Posted 7 years ago

Hi Maria Wow, thanks for taking the time to leave us such a comprehensive review! We're all really happy that everything from start to finish has been a great experience, and we'll definitely share this with the whole team :) Let us know if you have any questions in the future.

Posted 7 years ago

“Product is ill fitting & the fabric is cheap. Far too pricey for what you get. Extremely disappointing.”

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Posted 7 years ago

Hi Kristen Sorry to hear that our product didn't meet your standards. We'll be in touch by email shortly to address the issues you've raised, and thanks for taking the time to leave your feedback.

Posted 7 years ago

“Very good quality and excelent customer service. Even the delivery time to the other side of the world was great”

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Posted 7 years ago

Hey Tiago Thank you so much for your feedback and review!

Posted 7 years ago

“I'm calling BS. I've tried every way to get in touch about return/exchange, for at least 3 weeks now, except calling, since I don't have international dialing. NO REPLY. The site plainly states to email for instructions. Thing is, I love the materials and quality, but the body if the slipcover doesnt fit. All I want is one that does. Please reply to me!!”

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Posted 7 years ago

Hi Diane, We've been trying to get in touch with you by email from multiple accounts but it seems like you haven't been receiving our replies unfortunately, so we'll give you a call instead to sort things out. We've extended your return window so please be assured that we'll be able to assist you further.

Posted 7 years ago

“Very impressed with my slipcover! The color is perfect and the mayerial is soft and luxurious looking! Thank you, Comfort Works!”

Comfort Works 5 star review on 26th July 2018

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Posted 7 years ago

Wow, that's a lovely colour theme, Vanessa! We're glad to see your old sofa has a new lease on life now, and thank you for your review!

Posted 7 years ago

“After 12 years of having the original off-white covers on my IKEA couch and despite diligent cleaning, they were just getting more off-white as time went on. I was so excited to find Comfort Works and found an incredibly affordable option to revitalize my trusty Lillberg. The covers are beautifully made, and even easier to put on than the IKEA originals. The inside tags stating "HELLO, I BELONG ON THE BOTTOM CUSHION!" are really cute (and helpful!). I now have a couch with beautiful, sophisticated black cushions that delights me when I walk into the room. It's like getting new furniture without the hassle of having to assemble it with an Allen wrench. Highly, highly recommended!”

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Posted 7 years ago

Thank you so much for your review, Kathryn! Glad to hear the small tags helped in installation, and hope your Lillberg sofa and loveseat have had their lifespan extended.

Posted 7 years ago

“My puppy had just about ruined my 1 year old FRIHETEN sleeper sofa, with no slip covers available through Ikea. Comfort Works custom slip cover was a perfect solution! Fits the couch very well (and the Kino oatmeal is a very close match to the couch's original beige). Love that it is also machine washable so I can clean it when the puppy inevitably makes a mess again. Helping me to extend this couch's life for sure! Was a little tough to get on initially (some instructions would be great), but once I figured it out, it fit great. Definitely recommend.”

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Posted 7 years ago

Hi Kaitlin, Thanks for sharing your experience and for taking the time to drop a review :)

Posted 7 years ago

“A pleasure to deal with. The communication was consistently detailed, to the point and precise with prompt advice, updates and measurement guidelines. At the end, a really well made cover which revitalised a much loved couch. Its great to come across a company so service oriented and true to their promises - loved the day to day updates on manufacture and delivery too. Thanks again. Rochelle”

Comfort Works 5 star review on 25th July 2018

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Posted 7 years ago

Hi Rochelle, Thanks for sharing the pic of your Allerum sofa with the new slipcovers!

Posted 7 years ago

“We took a chance and ordered new covers for our two PB sofas. The communication was excellent and the covers look terrific. We have already had to wash one (dog + kids) and it washed beautifully. Now I have plans to finally splurge for a second set.”

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Posted 7 years ago

Hey there! Hope our slipcovers have extended the life of your PB sofas, and thanks so much for your review.

Posted 7 years ago

“This is kind of late but you popped up. I ordered arm covers for two sofas that our cats scratched. Perfect fit and great customer service. Almost unbelievable really. Companies should take lessons from you as to how to treat their customers and make a product that works. Thank you, Catherine gill Ps: our cats started to attack other parts of our couches and so we bought a used one that was smooth so they can't claw it. If i need to replace the covers i will contact you.”

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Posted 7 years ago

Hey Catherine! Thanks for your review and let us know if you have any questions in the future.

Posted 7 years ago

“Coach cover was quickly delivered Great quality, very well done, easy to put on, looks great like if we have a brand new coach Customer service is very attentive and follow up all the way (from sample sending to delivery and satisfaction) Comfort works is a serious company that delivers quality products”

Comfort Works 5 star review on 23rd July 2018

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Posted 7 years ago

Wow, your Manstad sofabed looks amazing, Veronique! We're really thankful for your feedback and thank you for taking the time to share a photo too :)

Posted 7 years ago

“I always love shabby chic kind of slipcover. Comfort Works custom made the slipcover for me and tailored to my taste. I really love how the slipcover turn out. Fit perfectly and better than I expected. Thank you Comfort Works.”

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Posted 7 years ago

Hey Bonnie Happy that your new ruffled slipcovers turned out pretty well :) Thanks so much for your review and we'll be sure to share your feedback with the team!

Posted 7 years ago

“I ordered a cover for my moheda sofa couch, and I absolutely love it! The customer service was excellent, and it arrived ahead of when I expected. It was easy to put on all by myself, and it's transformed my living room. The quality of their Madison fabric is outstanding - I can't recommend them enough!”

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Posted 7 years ago

Hi Emily! Thanks for taking the time to leave us a review :) Good to know your Moheda covers have been installed and fit beautifully, and really happy that our newest Madison cottons are a big hit so far.

Posted 7 years ago

“Very happy with my custom covers by Comfort Works. Excellent communication and the covers have transformed my lounge room. Highly recommend.”

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Posted 7 years ago

Hi Jo Thanks so much for your rating! We're really happy that your covers turned out so well :) Let us know if you have any questions in the future.

Posted 7 years ago

Comfort Works is rated 4.8 based on 4,702 reviews