Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a brand new couch. Our comfort works cover for the Allum couch fit perfectly and looks amazing. The service was impeccable as well!”

Comfort Works 5 star review on 1st July 2018

Helpful Report

Posted 7 years ago

Hi Heather Thanks so much for leaving your review and sharing a photo of your Allerum sofabed with us :) Let us know if you have any questions in the future!

Posted 7 years ago

“I just received my white cotton sofa covers for my IKEA Vallentuna sofa just 9 days after ordering (I paid for express shipping - they were delivered to the US). I put them on last night, and my white sofa looks and feels great (so much better than the colors of covers that IKEA had on offer for this sofa)! I didn't order any fabric samples, but the white cotton covers are exactly as I though they would be, and they fit perfectly. Very pleased!”

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Posted 7 years ago

“I am so happy with the slipcovers! Everything I ordered is exactly as advertised and I am so pleased with the prompt service and delivery. Great job, Comfort Works!”

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Posted 7 years ago

Thanks for your review, Mara

Posted 7 years ago

“I purchased a new slipcover for an Ikea sofa. The slipcover fits great, looks even better, and was easy to put on! I was hesitant at first about ordering from Australia (I live in the US). But the ordering and the shipping went very smoothly. Before I made my fabric selection I ordered a couple of swatches and then I had a couple of questions about comfort and wear. Customer service responded quickly and helped me make a decision I am quite happy with. I could not find anyone in the US who made affordable Ikea replacements and I did not like the fabrics Ikea is currently offering. I am so glad I found Comfort Works!”

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Posted 7 years ago

Hi Kimbell, Glad to hear you're happy with our products and services :) Hope your newly reslipcovered couch is looking good, and let us know if you have any questions anytime!

Posted 7 years ago

“Great quality products!”

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Posted 7 years ago

“First I have to say the customer service from Comfort Works was terrific. Even when they sent only half my order of two pairs of custom arm rest covers, they expressed shipped the other pair to me and I had it just a few days later. Not bad for living half way around the world. Oh, and I forgot to mention they looked and fit great! Steve R. USA”

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Posted 7 years ago

Hi Steve Thanks so much for the feedback and review :) Glad we managed to resolve things in the end!

Posted 7 years ago

“The slipcover fit our couch perfectly.”

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Posted 7 years ago

“ottima qualità dei materiali usati . I tempi di produzione sono appena un pò lunghi ma sicuramente vale la pena aspettare per un prodotto esclusivo fatto su misura per il tuo divano valorizzandolo rispetto all' originale. grande la cura anche nei dettagli che si vede già nel confezionamento in elegante sacco con fiocchi rossi in seta.”

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Posted 7 years ago

“ottima qualità dei materiali . appena lunghi i tempi di produzione ma ne vale la pena aspettare per prodotto esclusivo fatto a mano di gran qualità la cura si vede anche nei piccoli dettagli come il confezionamento”

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Posted 7 years ago

“ottima qualità dei materiali. i tempi di realizzazione sono un pò lunghi ma vale la pena attendere per un esclusivo prodotto su misura fatto a mano. elegante la confezione ...la cura si vede anche nei piccoli dettagli.”

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Posted 7 years ago

“Very good service - I asked them to change the delivery date to a date I was in town, and they responded quickly and did exactly as asked. The covers fit perfectly and look good.”

Comfort Works 5 star review on 9th June 2018

Helpful Report

Posted 7 years ago

Hey Joyce, Thanks so much for leaving a review and sharing your photo :) So happy to see your Lillberg loveseat has a whole new look, and let us know if you have any questions!

Posted 7 years ago

“My new chaise cover looks and fits amazingly. Thank you Comfortworks for this, as I was going to discard the chaise. Great job.”

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Posted 7 years ago

“no compensation for the inconvenience caused for the late delivery and to top this up I received a hidden charge from Fedex that was not mentioned at the order stage which was.”

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Posted 7 years ago

Hi Ghazwan We actually display this information on our checkout page and also reiterate this in your order accepted email, so sorry if this wasn't clear enough and we'll work to ensuring it's more prominent. Our customer service rep has already been in touch for a resolution, and thank you for taking the time to leave feedback.

Posted 7 years ago

“The Ektorp sofabed slip cover is perfect.”

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Posted 7 years ago

Thanks for your review and feedback, Lori

Posted 7 years ago

“Super schöne Bezüge. Toll verarbeitet und das Geld wirklich wert. Eventuell bestell ich mir nochmal einen in einer anderen Farbe. Sehr zu empfehlen. Gerne wieder. 😊”

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Posted 7 years ago

Dankeschön für das Feedback!

Posted 7 years ago

“Wow - covered old IKEA Futon with your sofa cover - looks better than it did when it was new!”

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Posted 7 years ago

“Thanks to Comfort Works we were able to recover our sofa at a reasonable price with a good-quality cover. Communication with them was also very easy and helpful.”

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Posted 7 years ago

“Good product choices; excellent support staff; expeditious; conscientious; and very nice finished product that fits very well!”

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Posted 7 years ago

Thank you so much for your review, Timothy, and we're so happy to hear that your new sofa covers fit well :) Have a lovely day!

Posted 7 years ago

“I’m on my second Comfort Works order and it was just as brilliant as the first! I bought a Karlstad cover to match my Allerum and am so very happy with both. It’s like I have a whole new sofa set! My family room went from drab to fab with a few clicks of the mouse. The order to receipt process is quick and the new covers are easier to put on than the originals. I would recommend to anyone looking to replace an IKEA sofa cover!”

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Posted 7 years ago

Hey Sylvia Thanks so much for your feedback and kind words :) let us know if you have any questions in the future!

Posted 7 years ago

“Pour une enterprise Australienne, c'était une livraison très rapide. Mes housses de canapé sont parfaits. Hautement recommandé.”

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Posted 7 years ago

Comfort Works is rated 4.8 based on 4,702 reviews