Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,720 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 4828 3650

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfort works was very easy to work with and I am so happy with the final product! My crate and barrel sofa looks brand new. The custom order was a very lengthy process, 2+ months from start to finish, however I understand that shipping times were delayed and they had an influx of orders that caused it to take so long. I was updated throughout the process, however, and if you’re willing to wait it’s definitely worth the end result!”

Comfort Works 4 star review on 11th July 2020

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Posted 5 years ago

Hey Ashley! That's looking nice and fitted. Thank you for taking the time to get the measurements right with us. Definitely longer than we'd want but super glad it made it to you safely and the fit is good. We love the accent pillows and the yellow flowers at the back. Such chic styling! Stay safe! Cheers, Ning from Comfort Works

Posted 5 years ago

“I was honestly surprised at how good the quality of these covers were. Well done, Comfort Works!”

Comfort Works 5 star review on 11th July 2020

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Posted 5 years ago

“We ordered the Nils slipcover in Kino sunset. It fits and looks great! The color is the perfect mid century shade that brings a splash to the room without looking too aggressively orange. Shipping was in the range they gave us (4-5 weeks) and communication was good throughout.”

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Posted 5 years ago

“Great fit & the color is exactly what I was expecting after picking the swatch. The fact that each component was clearly labeled to figure out what cover to put on what item was SUPER helpful - easier than putting the original couch together!”

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Posted 5 years ago

“Again a perfect fit for our 20 years old IKEA sofa. Customer service as always fabulous. Many thanks to you guys!”

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Posted 5 years ago

“Perfect fit! Easier to put on than the ones that came with my ikea couch.”

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Posted 5 years ago

“Excellent quality and a great fit”

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Posted 5 years ago

“Very happy with the cover for my Ikea Jenny Lund chair. The material is soft, and it looks lovely.”

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Posted 5 years ago

“The slip cover does not fit the fusion well and has a terrible smell. Not using it.”

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Posted 5 years ago

Hey Kelsey, Thanks for your feedback and we're sorry if we might have fallen short on the mark - any chance you could send wide view photos of the covers not fitting the sofa? We'd like to be able to help you fix this up! With the smell, typically the vegan leather would require a week or two to be aired our as it's been stuck in the box for a good week - and it should be odourless after. Hope to hear from you soon, Chuck

Posted 5 years ago

“Comfort work was really easy to work with they made sure I got the right style and answered all my questions. My only hang up is the cover is not the color I wanted. Even checking the swatch, this doesn't really look like what I expected. It is supposed to be navy canvas and it is VERY BLUE. I was expecting a much darker and more subtle color. Otherwise good experience. Not sure what I can do about this at this point.”

Comfort Works 4 star review on 9th July 2020

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Posted 5 years ago

“Great customer service. Double checked if any queries. Great, good quality product”

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Posted 5 years ago

“They are perfect! The fit, the fabric, the details, their service! I’m so happy we decided to go for covers and not to get a new sofa because ours is just so comfortable but the fabric was old. And now we have a brand new couch! I actually bought slipcovers from another company which I had to return because I didn’t like them. These ones are so different, they fit perfectly and they are very high quality. And their service has been outstanding. They’ve followed up through every single step making me feel safe and confident they were going to make it all the way to Germany. Thank you so much for having such a dedicated service and high quality products!”

Comfort Works 5 star review on 9th July 2020

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Posted 5 years ago

“Great customer service. Excellent products.”

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Posted 5 years ago

“Arrived fast, feels great and fit perfectly! Just as easy as it all sounded. So happy!”

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Posted 5 years ago

“Colour, material and fit were exactly as advertised for my Nils armchair covers. I’m glad I was able to repurpose furniture that I was bored with instead of having to replace them entirely with a more expensive option. So happy I found you, Comfort Works!”

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Posted 5 years ago

“Thank you Rachel and your team for a really beautiful product I did have to email customer service at one point over a courier query Ning Lim was super efficient, helpful and friendly I collected my package from Fedex and it was in perfect condition and on time Delighted with my slip covers and the price is perfect for me I will be back for more covers Thanks again :)”

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Posted 5 years ago

“A small price to spare an old sofa ending up in landfill. Hopefully it will last for another 15 years. Delivery was super fast, only took 1 day from Shenzhen to Malaysia.”

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Posted 5 years ago

“Perfect fit for my Ikea sofa. Allowed me to change the feel of the room without breaking my bank account. Very comfortable and easy to put on.”

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Posted 5 years ago

“Ich habe mit Comfort Works eine super Erfahrung gemacht. Das Material sieht super aus, perfekte Farbe, super Service, bei Fragen gab es sofort Antwort”

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Posted 5 years ago

“Customer service emailed me to ensure I got my shipment and followed up to know if I needed any help! Product was easy to to onto couch, in great condition and made to feel like it was the original couch cover!”

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,720 reviews