Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW! LOVE LOVE LOVE my comfort works upholstery! I work in interior design and I am around amazing fabrics all day. They brought our sofa back to life. The fabric is so dreamy. Thank you thank you!”

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Posted 5 years ago

“Covers fit perfectly and brought new life to my old chair”

Comfort Works 5 star review on 17th July 2020

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Posted 5 years ago

“Great communication and arrived at the promised time! The colour was a perfect match to what was on the chart and it fitted exactly! Thanks Team!”

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Posted 5 years ago

“Great product. Excellent fit and has saved our sofa from landfill. Great option when sofa is perfectly fine but upholstery has seen better days.”

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Posted 5 years ago

“the sofa cover is perfect. Great quality and fit. Couldn't be happier. The new set of legs I purchased are HORRIBLE. Wobbly and could not use them...”

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Posted 5 years ago

Hey Juan! So glad to hear that you are happy with the slipcovers. A little bummed out with those sofa legs. You bought 4 Baileys with us, yeah? :( I've sent you an email with some follow-up questions so we can try to resolve this issue together. Speak soon! Ning from Comfort Works.

Posted 5 years ago

“I will use this company over and over again. I am so thrilled with how our sofa cover turned out. It fits snuggly and is well made. It makes our IKEA couch look so chic. It is well worth the wait. It took about 5 weeks to make and ship to the US, but again, well worth the wait. I spoke to customer service a couple of times throughout the process and they were so helpful and responsive.”

Comfort Works 5 star review on 15th July 2020

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Posted 5 years ago

“I cannot be more happy with my new sectional slipcover. I have to admit I was skeptical. But I will tell everyone I know to use this company for any slipcover. I have a Pottery Barn Pearce Upholstered sofa. I didn’t love the color and called Pottery Barn to order a slipcover. They said they could not sell me one as it wouldn’t fit because it was not technically a slipcover sofa. Thank heavens I searched online and found Comfort Works. From the very beginning I was taken care of by customer service with polite and timely emails. I ordered the Madison Coal cotton fabric after ordering swatches first. Which I highly recommend. I received the slipcover one month after I placed my order which was amazing. I took it out of the box and it was perfectly wrapped in the best bag and I knew the fabric was high quality the moment I opened the drawstrings .....I was so nervous putting it on....piece by piece ....pillow by pillow...and every single piece fit like a glove. I am still blown away. My sofa is now so beautiful. And the cost was a fraction of what I would have paid for a PB one. Thank you so much CW for being true to your word and proving that we can still believe in products from small companies. Signed a very happy customer !!!!! P.S. I am now looking for something else in my house to slipcover. Lol.”

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Posted 5 years ago

“Great quality, well made, love the color! Fits perfectly and is easy to take off for cleaning.”

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Posted 5 years ago

“Brilliant fit. The quality of the chair covers exceeded my expectations. Thank you.”

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Posted 5 years ago

“My comfort works cover fits my ikea manstad sofa perfectly and looks great! My old faded couch was in dire need of a re-vamp and the comfort works cover provided just that. Putting the covers on was a bit of a challenge simply because I had to take my sectional apart and re-assemble it. However - the covers themselves went on super easily & the end result is more fitted than a generic couch cover. :)”

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Posted 5 years ago

“The cover for my sofa is perfect! The quality of the fabric and workmanship are amazing! It is so beautiful, and makes my sofa look brand new.”

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Posted 5 years ago

“We love our new sofa covers, they are beautiful and are really easy to fit.”

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Posted 5 years ago

“Excellent customer service. Very responsive. Ning was great and super helpful with measurements. The covers are amazing. High quality and beautifully made.”

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Posted 5 years ago

“I am genuinely so happy with the new covers. ComfortWorks have done a great job. Only thing is I accidentally ordered one less sofa leg, so some constructive feedback would be to stipulate how many new legs are needed for each sofa would be great in the future. Also my foam inserts needed a good steam clean before putting the new covers on - something else recommended to do before purchasing and wished I had done it earlier in preparation! In general thought extremely happy with the service and has breathed new life into an old couch.”

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Posted 5 years ago

“Fit well and look nice.”

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Posted 5 years ago

“I loved it! Fits perfectly, looks great and the quality is fantastic.”

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Posted 5 years ago

“I love all the Sofa type options, as well as fabric option. Email updates were relatively timely I did have a problem with zipper location on my seat cushions and they show. I’ve informed the company but have not gotten a response ☹️”

Comfort Works 4 star review on 13th July 2020

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Posted 5 years ago

Hey Tanya! It looks like a great fit. :) So sorry about the cushion covers, let's see how we can fix this little hiccup. We have reached out via emails and is awaiting some photos and measurements. Speak soon! Ning from Comfort Works.

Posted 5 years ago

“We love the couch cover and it makes a huge difference in our living room space! It's a near-perfect fit to the original couch and the material (claw-proof velvet) is even nicer than the original as far as quality and feel, although it doesn't feel or like life "velvet" at all in traditional sense. I think it's better - incredibly soft and comfortable to be on. The workmanship is also very good. We did have some issues with the cover being delayed in production, but the costumer support were very responsive and made every effort to remedy the situation quickly. Thank you, Comfort Works! We're very happy our new couch cover :-)”

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Posted 5 years ago

“Wonderful service, lovely product, could not be happier. Fits perfectly, good quality, and the ordering process super easy! Thank you!”

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Posted 5 years ago

“Hi I need to reorder as the sofa covers are not the correct size for my Ikea sofa. I have ordered from you before for this sofa and I need to repeat that order. If you do not have the old order I have photos of the existing covers I want to replace and measurements”

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Posted 5 years ago

Hi Nancy! We're so sorry to know about this :( Good news is, you'll definitely be able to reorder the correct covers for your sofa model and we'll happily help you select the correct ones. We'll even throw in a discount for you :) All you'll have to do is email us at < info@comfortworks.com.au > and one of our friendly agents will guide you through the process. Hope this helps!

Posted 5 years ago

Comfort Works is rated 4.8 based on 4,702 reviews