Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,681 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelente. Ha sido un envío muy rápido, me han atendido durante todo el proceso con rapidez y eficacia. Las fundas ajustan perfectamente y han convertido mi sofá en un sofá nuevo.”

Comfort Works 5 star review on 19th February 2023

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Posted 2 years ago

“Their covers seem to be of the highest quality, but their customer service is absolutely wonderful! I am very happy with the product and impressed with the service!”

Comfort Works 5 star review on 17th February 2023

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Posted 2 years ago

Hey there! Thank you so much for leaving us such a stellar review. We're thrilled to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Die Bezüge passen perfekt. Die Fertigung und Lieferung super schnell. Vielen Dank.”

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Posted 2 years ago

Hallo Thomas, vielen Dank für deine freundlichen Worte. Schön zu hören, dass du mit uns zufrieden bist! - Simon von Comfort Works

Posted 2 years ago

“I got the cover and wrote a thanking mail yesterday. But now I need an invoice for it. I paid with Mastercard. Please send me an invoice! Hannelore Petzold”

Helpful Report

Posted 2 years ago

Hey there, Petzold! Thank you so much for leaving us a review. We'd suggest getting in touch with one of our agents via email at info@comfort-works.com and they'll be to provide you with an invoice from there :) - Mira from Comfort Works

Posted 2 years ago

“The claw proof velvet wasn't claw proof enough. My puppy was able to chew the corner of the small pillow....”

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Posted 2 years ago

We are sorry that our product didn’t quite match your expectations.You can be sure that our claw-proof fabric is durable and scratch-resistant. However, it can still be vulnerable to aggressive scratching and biting from extremely sharp claws and strong teeth. That being said, we would like to investigate your feedback further. Could I kindly get a photo of the affected small cushion? Please send us the photo to info@comfort-works.com and we'll use it to investigate what might have gone wrong and we'll see what's the best way to resolve this problem. - Jesus from Comfort Works -

Posted 2 years ago

“Der Bezug für mein Sandby Sofa passt sehr gut. Der Versand von Bestellung bis Ankunft bei mir dauerte 8 Tage.”

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Posted 2 years ago

Hey und herzlichen Dank für deine freundlichen Worte. Es freut uns, dass du mit unserem Service und den Bezügen zufrieden bist. - Simon von Comfort Works

Posted 2 years ago

“Unsubscribed still receiving emails. Latest emails have no option to unsubscribe. I replied to email and it bounced back with “ no such email exists “”

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Posted 2 years ago

Hi Jacinta! Thanks for bringing this to our attention! We have unsubscribed your email address from our newsletter and apologies for any inconvenience caused. Please feel free to reach out to us via email at info@comfort-works.com should you have any questions :) - Melissa from Comfort Works

Posted 2 years ago

“The fabric, feel, and quality are top rate. Would recommend highly”

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Posted 2 years ago

Hey there, Rosemary! We can't thank you enough for the kind words :) - Mira from Comfort Works

Posted 2 years ago

“Zwei Ikeasessel in neuem Gewand, nämlich Cotton Canvas Silver Sage. Wunderbarer Farbton, unglaublich schnelle Anfertigung und Versand. Hochprofessionell! Wir genießen unseren aufgefrischten Look - danke!!!”

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Posted 2 years ago

Hallo und vielen Dank. Genauso soll es sein und wir freuen uns, dass euch die Bezüge so gut gefallen. Gerne wieder! - Simon von Comfort Works

Posted 2 years ago

“the samples arrived at the indicated time and with all the indications so that I can decide”

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Posted 2 years ago

Hi there, Victoria! We're so happy to hear that your experience with us was a great one. Thank you for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“I’m crazy about these chair covers! I love the fabric, the color, and the clever design with the zipper down the middle of the back makes them easy to put on. I haven’t figured out the Velcro yet, but I have an idea, and I will. Thanks sooo much!”

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Posted 2 years ago

Hey there, Nancy! We can't thank you enough for leaving us such a fantastic review. We're beyond ecstatic to hear that you're enjoying your slipcovers. Thank you again for all the kind words! :) - Mira from Comfort Works

Posted 2 years ago

“Really great fit. Looks original but, different color. This is a Kivik so the ends are fastened, the cover slips over the entire unit. Makes for easy washing of the entire cover.”

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Posted 2 years ago

Hello Chris, thank you so much for leaving us such a stellar review! It's so great to hear that you're enjoying your new covers and that your experience with us was a pleasant one. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Je suis satisfaite de la rapidité de la livraison mais déçue que le produit vienne de Chine.”

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Posted 2 years ago

“It revived the look of my oasis couch from crate and barrel. They discontinued it but I still love the couch. We had previously dyed the original couch coves to a charcoal grey and it was splotchy. These new covers brought the life back to my couch. The fabric choice was spot on and feels a lot more durable.”

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Posted 2 years ago

Hey there, Geo! Thank you so much for letting us know. we're thrilled to hear that you're enjoying your Crate and Barrel's refresh. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“This is the third set of covers we have ordered from CW and we are always happy with the price and the quality of fabric and finish. In fact, this time we feel the CW covers are superior to the original Ikea ones! As with our previous covers, staff were helpful and we received our order within a few weeks.”

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Posted 2 years ago

Hi Liz, thank you so much for the kind words! We're over the moon to hear that you're enjoying your new covers. Thank you again for all your continued trust and support :) - Mira from Comfort Works

Posted 2 years ago

“Love the custom slip cover. It's pretty easy to install, and refreshed a couch that was only 2 years old, a great alternative to replacing it. I love the color, and really appreciate that it's pet friendly. The team was very easy to work with and always professional and very helpful.”

Comfort Works 5 star review on 7th February 2023

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Posted 2 years ago

Hi Lennox, we can't thank you enough for leaving us such a great review - your sofa looks absolutely stunning. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcovers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“The cover for the Parup loveseat fit perfectly. It came on time and looks wonderful! The choice of color and fabric being offered is extensive. We are very happy with our new cover!”

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Posted 2 years ago

Hello Elizabeth, thank you so much for the kind words. We're over the moon to hear that you're enjoying your new covers. Have a fantastic day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I hemmed and hawed over whether or not the expense for new covers for my CB2 Piazza sofa would be worth it. It was a floor model I scored at an outlet a decade ago for $199. The thought of paying more for a slipcover than what I paid for it was excruciating, and didn’t I deserve a new couch anyway? But it is so comfy and so good for single sleeping guests that I had to give it a try. The grey velvet slipcover from Comfort Works looks great, and it was so easy to put on! I’m glad they are washable and I look forward to seeing how that goes when I need to do it. Don’t wait like me!”

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Posted 2 years ago

Hey there, Megan! We can't thank you enough for leaving us such a great review. We're thrilled to hear that you're enjoying your CB2 Piazza's refresh! Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“無印良品のソファの旧タイプのカバーがなくて困っていたのでとても助かりました。生地もサンプルを送っていただけたので、水に濡らしたり醤油をたらしてみたり実験をして決めることができました。ぴったりのサイズのカバーが、すぐに届き大変満足しています。クッションカバーも一緒に頼めば良かったと少し後悔しています。”

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Posted 2 years ago

“Just recieved my IKEA Landskrona sofa covers. They fit brilliantly and we have a new sofa now. Very impressed. I would just add as feedback, it would have been nice to have velcro on the covers so that the pillows stay put.”

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Posted 2 years ago

Comfort Works is rated 4.8 based on 4,681 reviews