Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,700 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These covers are perfect! Even better than I imagined. I got the Eco Basketweave in Oatmeal with additional piping. The fabric is heavy and makes my old couch feel altogether sturdier. It's a really strong snug fit, so there's nothing baggy about them. The color is great too. Seems like Comfort Works has a limited selection of heavy fabrics that are neutral with warm undertones. I'm picky, and was looking for a cozy/earthy color, and this one does the trick. My clawed cat has also tried to make his mark on it, but so far it hasn't really shown any evidence of his shenanigans. I still might try to add some of that anti-scratch tape to his target spot to keep it protected. And finally, I actually ended up needing a lot of customer service help because my order was misdelivered by the delivery service. Our rep Lisa went above and beyond, sorted it out with kindness and patience, and we really appreciate it!”

Comfort Works 5 star review on 20th February 2023

Helpful Report

Posted 2 years ago

Hey there, Lisa! Thank you so much for your kind words - your sofa looks absolutely stunning. We're over the moon to hear that you're enjoying your new covers. Thank you again for all your wonderful support! :) - Mira from Comfort Works

Posted 2 years ago

“Order placed on Feb. 08, sent on Feb. 12, delivered in France on Feb.17...what else ? The slipcovers fit perfectly my old Sofa forms, the fabrics are of good quality, the sewing work is well done and prices are correct. More over, the Comfort Works team make sure to inform you at each stage of the order. Very good customer experience !”

Helpful Report

Posted 2 years ago

Hi Pascale! We can't thank you enough for leaving us such a thoughtful review. We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“La housse est arrivée en quelques jours et le service communication est au top. La housse est juste magnifique et qualitative encore plus belle que celle d origine ! Vraiment je recommande ce site sérieux et de qualité !”

Helpful Report

Posted 2 years ago

Bonjour Astier, merci beaucoup pour votre avis. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé. Merci pour votre soutien et votre confiance! :) - Mira de Comfort Works

Posted 2 years ago

“Excelente. Ha sido un envío muy rápido, me han atendido durante todo el proceso con rapidez y eficacia. Las fundas ajustan perfectamente y han convertido mi sofá en un sofá nuevo.”

Comfort Works 5 star review on 19th February 2023

Helpful Report

Posted 2 years ago

“Their covers seem to be of the highest quality, but their customer service is absolutely wonderful! I am very happy with the product and impressed with the service!”

Comfort Works 5 star review on 17th February 2023

Helpful Report

Posted 2 years ago

Hey there! Thank you so much for leaving us such a stellar review. We're thrilled to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Die Bezüge passen perfekt. Die Fertigung und Lieferung super schnell. Vielen Dank.”

Helpful Report

Posted 2 years ago

Hallo Thomas, vielen Dank für deine freundlichen Worte. Schön zu hören, dass du mit uns zufrieden bist! - Simon von Comfort Works

Posted 2 years ago

“I got the cover and wrote a thanking mail yesterday. But now I need an invoice for it. I paid with Mastercard. Please send me an invoice! Hannelore Petzold”

Helpful Report

Posted 2 years ago

Hey there, Petzold! Thank you so much for leaving us a review. We'd suggest getting in touch with one of our agents via email at info@comfort-works.com and they'll be to provide you with an invoice from there :) - Mira from Comfort Works

Posted 2 years ago

“The claw proof velvet wasn't claw proof enough. My puppy was able to chew the corner of the small pillow....”

Helpful Report

Posted 2 years ago

We are sorry that our product didn’t quite match your expectations.You can be sure that our claw-proof fabric is durable and scratch-resistant. However, it can still be vulnerable to aggressive scratching and biting from extremely sharp claws and strong teeth. That being said, we would like to investigate your feedback further. Could I kindly get a photo of the affected small cushion? Please send us the photo to info@comfort-works.com and we'll use it to investigate what might have gone wrong and we'll see what's the best way to resolve this problem. - Jesus from Comfort Works -

Posted 2 years ago

“Der Bezug für mein Sandby Sofa passt sehr gut. Der Versand von Bestellung bis Ankunft bei mir dauerte 8 Tage.”

Helpful Report

Posted 2 years ago

Hey und herzlichen Dank für deine freundlichen Worte. Es freut uns, dass du mit unserem Service und den Bezügen zufrieden bist. - Simon von Comfort Works

Posted 2 years ago

“Unsubscribed still receiving emails. Latest emails have no option to unsubscribe. I replied to email and it bounced back with “ no such email exists “”

Helpful Report

Posted 2 years ago

Hi Jacinta! Thanks for bringing this to our attention! We have unsubscribed your email address from our newsletter and apologies for any inconvenience caused. Please feel free to reach out to us via email at info@comfort-works.com should you have any questions :) - Melissa from Comfort Works

Posted 2 years ago

“The fabric, feel, and quality are top rate. Would recommend highly”

Helpful Report

Posted 2 years ago

Hey there, Rosemary! We can't thank you enough for the kind words :) - Mira from Comfort Works

Posted 2 years ago

“Zwei Ikeasessel in neuem Gewand, nämlich Cotton Canvas Silver Sage. Wunderbarer Farbton, unglaublich schnelle Anfertigung und Versand. Hochprofessionell! Wir genießen unseren aufgefrischten Look - danke!!!”

Helpful Report

Posted 2 years ago

Hallo und vielen Dank. Genauso soll es sein und wir freuen uns, dass euch die Bezüge so gut gefallen. Gerne wieder! - Simon von Comfort Works

Posted 2 years ago

“the samples arrived at the indicated time and with all the indications so that I can decide”

Helpful Report

Posted 2 years ago

Hi there, Victoria! We're so happy to hear that your experience with us was a great one. Thank you for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“I’m crazy about these chair covers! I love the fabric, the color, and the clever design with the zipper down the middle of the back makes them easy to put on. I haven’t figured out the Velcro yet, but I have an idea, and I will. Thanks sooo much!”

Helpful Report

Posted 2 years ago

Hey there, Nancy! We can't thank you enough for leaving us such a fantastic review. We're beyond ecstatic to hear that you're enjoying your slipcovers. Thank you again for all the kind words! :) - Mira from Comfort Works

Posted 2 years ago

“Really great fit. Looks original but, different color. This is a Kivik so the ends are fastened, the cover slips over the entire unit. Makes for easy washing of the entire cover.”

Helpful Report

Posted 2 years ago

Hello Chris, thank you so much for leaving us such a stellar review! It's so great to hear that you're enjoying your new covers and that your experience with us was a pleasant one. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Je suis satisfaite de la rapidité de la livraison mais déçue que le produit vienne de Chine.”

Helpful Report

Posted 2 years ago

“It revived the look of my oasis couch from crate and barrel. They discontinued it but I still love the couch. We had previously dyed the original couch coves to a charcoal grey and it was splotchy. These new covers brought the life back to my couch. The fabric choice was spot on and feels a lot more durable.”

Helpful Report

Posted 2 years ago

Hey there, Geo! Thank you so much for letting us know. we're thrilled to hear that you're enjoying your Crate and Barrel's refresh. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“This is the third set of covers we have ordered from CW and we are always happy with the price and the quality of fabric and finish. In fact, this time we feel the CW covers are superior to the original Ikea ones! As with our previous covers, staff were helpful and we received our order within a few weeks.”

Helpful Report

Posted 2 years ago

Hi Liz, thank you so much for the kind words! We're over the moon to hear that you're enjoying your new covers. Thank you again for all your continued trust and support :) - Mira from Comfort Works

Posted 2 years ago

“Love the custom slip cover. It's pretty easy to install, and refreshed a couch that was only 2 years old, a great alternative to replacing it. I love the color, and really appreciate that it's pet friendly. The team was very easy to work with and always professional and very helpful.”

Comfort Works 5 star review on 7th February 2023

Helpful Report

Posted 2 years ago

Hi Lennox, we can't thank you enough for leaving us such a great review - your sofa looks absolutely stunning. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcovers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“The cover for the Parup loveseat fit perfectly. It came on time and looks wonderful! The choice of color and fabric being offered is extensive. We are very happy with our new cover!”

Helpful Report

Posted 2 years ago

Hello Elizabeth, thank you so much for the kind words. We're over the moon to hear that you're enjoying your new covers. Have a fantastic day ahead! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,700 reviews