Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,977 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service!”

Helpful Report

Posted 1 year ago

“Bought the stove and the room blower was bound up, not working. It was a weekend so I left a message. I was e-mailed back and another e-mail the next monday saying a new blower would be shipped out. Received it a few days later and installed it. Working perfectly now. Fast response and quality product. I was never asked to review the stove but it is a great product! The only complaint is the hopper door. Very difficult to add a bag of pellets. There is plenty of room to enlarge it. Engineers should be required to use what they design! Other than that very happy!”

Helpful Report

Posted 1 year ago

“The HP21 pellet stove has a lot of features to like. And many things I feel could be an improvement. Increase the slope of the hopper so all the pellets will slide down to the auger. Increase the size of the screen ans also larger font so it can be read standing up so no more bending over and squinting. The rim that the lid closes on could be sloped so pellets don't stay on it. The rim of the lid would still contact the interior edge at the top of the slope.The frollowing are more major changes which incluctng the aforementioned sugge4stions would be both a larger hopper and door allowing the ability to hold more pellets. A longer port exiting the stove facilitating the application of metal tape instead of 500 degree caulk. Some explanion in the manual why the way to reset it to the "House" involves un plugging the AC and back again. A more responsive customer service would be great. We spent a few 20 and below weather waiting for a response. We are going on a month listining to the bearings grind away. You promptly sent new bearings and the washer that should have been installed during manufacturing. And last for now the manual should be totally rewritten to add more detailed instructions and illustrations. My cell number is 206-999-7411 and my e-mail is everettgrout@gmail.com”

Helpful Report

Posted 1 year ago

“Customer Service is top notch! Anytime we need something we just call and they can tell us what is needed.”

Helpful Report

Posted 1 year ago

“The staff at Comfortbilt is amazing. They truly know their product. I needed some accessories, and they emailed me a link for exactly what I was looking for and needed.”

Helpful Report

Posted 1 year ago

“Very good stove keeps our basement super warm . We all love it.”

Comfortbilt.net 4 star review on 18th January 2024

Helpful Report

Posted 1 year ago

“I've had problems with my stove since I bought it. I've been talking with Johnathan through all of my issues. People like Jonathan make businesses like yours top notch and want to do business with you. P.S. we'll get this thing fixed yet..”

Helpful Report

Posted 1 year ago

“I’ve owned a Comfort Bilt HP 22 for over seven years, and recently, the thermostat indicated a room temperature exceeding 100 degrees when the actual temperature was about 70 degrees. The pellet stove would then automatically shut down within the hour. I contacted customer support online and almost immediately received exacting information and a video from Clint Davis explaining how to resolve this. The stove was up and running within 10 minutes. All this happened at 05:56 CST. Fantastic support. Thanks again, Clint.”

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Posted 1 year ago

“It starts up a lot faster”

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Posted 1 year ago

“I seriously recommend this HP 22 wood pellet stove.I also appreciate if i ever needed help they Quickly gave me Proffesional help N was Patient with me.Now i have No issues in how to solve any issues i use to have. Thanks Bill”

Helpful Report

Posted 1 year ago

“I was sent The quartz igniter I purchased works great. I was a bit confused by the the instalation video, had a quick chat with support and was up and running in about 15 minutes. If it gets 1/2 the expected lights this is going to be a great buy It lights in about 2 minutes or a little less. I have had no ignition fails since I put it in. My thanks again to Comfort Bilt Support they are GREAT bil”

Helpful Report

Posted 1 year ago

“Pretty good service 👌”

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Posted 1 year ago

“They worked awesome! Quiet as a Church mouse!”

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Posted 1 year ago

“Excellent Service!!!”

Helpful Report

Posted 1 year ago

“The customer service we received was exceptional. Our switch stopped working on our pellet stove and they sent us a new one super fast, no questions asked. They also directed us on how to bypass the switch until the replacement came in so that we could continue to heat with the cold temperatures we were having. They really saved the day!”

Helpful Report

Posted 1 year ago

“Customer service is best so far from other companies i was a service technician still do some they get parts out fast and units up a running quickly will recommend”

Helpful Report

Posted 1 year ago

“Great purchase experience - easy steps all the way.”

Helpful Report

Posted 1 year ago

“I love everything about our new pellet stove EXCEPT you can't adjust the blower to a lower speed and the crazy amount of dust. It's never ending. We've tried four different kinds of pellets too. We have the Comfort Built HP21. Otherwise I would have gave it a 5 Star ⭐”

Helpful Report

Posted 1 year ago

“Clint is always so helpful and knowledgeable. He’s always friendly and sends out what we need immediately.”

Helpful Report

Posted 1 year ago

Comfortbilt.net is rated 4.5 based on 1,977 reviews