Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.47

4.5 Rating 2,156 Reviews

85 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the H22i several years ago. It has been an excellent stove and has required little service. I did replace the exhaust fan and called customer service for assistance in re-setting the operating voltage. The representative was very helpful and walked me through the process. The increased rpm speed resulted in the stove performing better with less pellet load. I appreciate the quick response and expert assistance.”

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Posted 4 years ago

“Quick responses to questions and fast shipping of stove and pipes”

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Posted 4 years ago

“Very happy with my pellet stove HP61. Wrong parts were initially shipped but customer service corrected order and shipped the correct parts next day.”

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Posted 4 years ago

“Great stove , customer service even better”

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Posted 4 years ago

“We had put this stove in our workshop as an alternative fuel source because of the rising propane costs for heating. It has worked out great and lowered our costs tremendously. We also purchased the Hopper Extension so we could get a longer run time. Next year we will purchase another one for our house to replace our traditional wood-burning stove that wood prices have more than doubled over the last year. The only drawback for some customers would be is that you need a power source to run it but we are covered because we have a solar with battery back up. Great product. Thanks”

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Posted 4 years ago

“when i place a order or have questions they are always there to answer and i get my items very fast. thank you.”

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Posted 4 years ago

“I would rate it with 3 stars When the stove is working, it’s fantastic. Unfortunately the built (ceratin components) are definitely not good. I've used it for about 1 month and I've already had to contact your support 2 times in regards to parts not working properly or flat out broken. Thankfully your customer service responds in a timely manner and they are very helpful. I will give them (customer support) 5 stars!”

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Posted 4 years ago

“Positively the best service for the best stoves made. Please keep up your good techs and their quality way of helping everyone.”

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Posted 4 years ago

“Works great! Will not run out of pellets on low all night! Couldn’t have made a better investment.”

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Posted 4 years ago

“Very happy with our purchase from comfortbilt!”

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Posted 4 years ago

“I purchased an HP22 Pellet Stove this year and am enjoying it so far, with one exception. I have been trying to get the flame dialed in to what the video shows for Levels 1-5; however, I am running into difficulty doing that. By working over the phone with (Clint & Johnathan who have been very supportive and understanding) there appears to be an airflow issue that we cannot put our finger on. I am concerned that when the real cold comes in I will not be getting the maximum efficiency of the stove and will thereby be disappointed. The Tech's Clint and Johnathan have been great to work with: but sometimes I believe you get to a point where you need a "District" Rep or Technician that was available for fieldwork to get a particular problem resolved. The over the phone Tech Support has been great and hats off to Clint and Johnathan! They are very understanding and cooperative, but I believe even they get frustrated with only having the ability to work via the customer and the phone to resolve problems. You know how it is when you sometimes can't see the working system or mechanical part to resolve a problem. I guess I will keep trying.”

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Posted 4 years ago

“I got a stove that was a lemon and people have stood behind it and are in the process of returning the money I paid for it excellent service”

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Posted 4 years ago

“very easy to hook up, love how it looks. we have a 2000 sq ft home and with 2 fans in reverse i can keep my house at 74 so far. it hasnet gotten real cold yet but has got down to 27. so far so good. also 3 min to clean every day, very easy”

Comfortbilt.net 5 star review on 6th December 2021

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Posted 4 years ago

“They were very helpful!!”

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Posted 4 years ago

“Very satisfied!!”

Comfortbilt.net 5 star review on 5th December 2021

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Posted 4 years ago

“Wonderful customer service...website was easy yo navigate”

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Posted 4 years ago

“Love the stove burns great, big down side is the pellets not falling off the sides of the hopper causing it to burn only 3/4 of the hopper”

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Posted 4 years ago

“When we had a problem, ComfortBilt fixed our problem above and beyond what we expected. They are an excellent company to deal with.”

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Posted 4 years ago

“Easy to use web site and ordering with quik delivery”

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Posted 4 years ago

“I spoke with a tech because I was having a problem with the ignitor. I purchased a new one from you and it did not work. The tech sent me another one and it still does not work. I am now lighting my stove manually without any direction of where to go from here. I told the tech it was not the ignitor before he sent me the replacement one due to diagnostic testing... HELP!”

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Posted 4 years ago

Comfortbilt.net is rated 4.5 based on 2,156 reviews