Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,982 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new stove owner so far so good we will see how many pellets it eats but your technical support department Jonathan has been a wonderful help thank you”

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Posted 2 years ago

“Customer service is top quality!”

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Posted 2 years ago

“Products were perfect fit for my pellet insert. Very impressed with shipping times. Thanks for the support.”

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Posted 2 years ago

“We haven't had the stove very long but so far it's been great!! Lived up to all expectations. Very quiet and does what's expected of it. Good value for what we paid!”

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Posted 2 years ago

“We have had multiple pellet stoves. This one from Comfort Built is awesome. Puts out steady high heat with minimal effort. Wish we had this years ago. Best pellet stove on the market.”

Comfortbilt.net 5 star review on 1st November 2022

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Posted 2 years ago

“I purchased an HP22 Burgundycolor as well as ordering the exhaust pipe kit. The kit Pro Vent pipe was exact fit of course and easy enough to install. I love the PelletStove this far and along with the pipe kit, took only about 2 hours for install. The Eco program works great and allows the stove to cycle on and off for great efficiency. Perfect addition to my home. Throws great heat and is really easy to clean. Hopper does hold 55lbs of pellets as advertised so if you hear otherwise they must not be reviewing this item.”

Helpful Report

Posted 2 years ago

“So far the appliance is ok. The sales people are terrible. That’s why I bought the new feet directly from comfortbilt. It was supposed to be brand new pellet stove but one of the adjustable feet was missing and three of the screws out of the back panel. So in short the appliance is good the sales person/store I delt with was terrible.”

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Posted 2 years ago

“Super fast service and ordering online is a snap. None of the extraneous nonsense of some sites.”

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Posted 2 years ago

“Yeah I got everything that I needed to get it Comfort Bill I'm real pleased with the products and I got it in real quickly”

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Posted 2 years ago

“For the love of God, this is 2022, can you please make a control panel with a big enough display to see from a distance (IE Sitting in the room with the stove) and also make it connectable to the internet and or Bluetooth for phone control. Other than that, I love your pellet stove.... just really need to be able to see the display from the recliner to adjust appropriately.”

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Posted 2 years ago

“Ordered parts to have on hand! Very prompt delivery!”

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Posted 2 years ago

“We live in northern Wisconsin where it can be very cold. New purchase. Haven’t seen really cold weather yet, only mid 20’s, but stove has performed flawlessly. Keeps our 2700 ft2 home toasty.”

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Posted 2 years ago

“Comfortbilt has the best customer support that I've had to use in years. Whenever I order gaskets, accessories or parts, they are right on the ball and get the orders shipped right away. Their tech support is also top notch and solved my vacuum switch issue two seasons ago. They had me back up and running after a phone call and a replacement switch shipped overnight. Awesome company 👍”

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Posted 2 years ago

“Love how fast my package came in the mail, love my hp22n stove!”

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Posted 2 years ago

“I have been looking at pellet stoves for awhile..the hp61 heats my whole house in less than an hour..very satisfied with my purchase”

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Posted 2 years ago

“Had to modify the plate that the control panel mounts to just to open hopper door. Still not happy with how far the lid opens. It puts the wires at too tight of angle.”

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Posted 2 years ago

“I’m sure the part is fine but it didn’t fix the problem with the stove”

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Posted 2 years ago

“Always a good experience dealing with Comfortbilt, no matter what it is, questions on operation or having to order needed parts or parts to keep on hand. I wish I lived closer so I could meet up with them personally, just a great place to do business!”

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Posted 2 years ago

“Love my new pellet stove.Only complaint would be size of hopper and that it shuts off even though there are still pellets in hopper that don't seem to drop in from sides of hopper.”

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Posted 2 years ago

“Got off to a rough start due to the first stove that shipped arrived damaged. Comfortbilt sent another out right away. I ordered the 4” flue kit when only the 3” was required. This was due to the elevation I reside at in Montana. I forgot to confirm if the kit came with a reducer fitting (3” to 4”, Duravent calls it an increaser) coming off the unit. It was only noticed when I started the flue to stove connection. After contacting Comfortbilt they sent one out right away at no charge. I put the sales person through the course and Comfortbilt came through each time. I haven’t had the need to contact the company for any troubleshooting issues or problems after startup. I have been an HVAC specialist for over 25 years. I was able to install the stove myself. I did have an acquaintance who owns his own HVAC company scheduled to help with the install but had to cancel due to the first stove being returned. I would highly recommend buying a Comfortbilt pellet stove.”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,982 reviews