One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,006 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sarah H either does not read English or doesn’t understand it or has been instructed to get rid of queries ASAP”

Helpful Report

Posted 3 years ago

“No contact phone number, took almost a hour on live chat to change car over in policy. Operator chatting to too many customers at the same time.”

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Posted 3 years ago

“Your on line advice on applying the SAVEME40 discount did not appear to work - invalid code message. That's my lot I'm off to another insurer unless someone calls me today!”

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Posted 3 years ago

Hi Craig, thanks for your review. The correct code is GIVEME40 and can be used on additional policies purchased direct on our website www.onecallinsurance.co.uk - hope this helps.

Posted 3 years ago

“Easy to insure a vehicle but very difficult to change a policy, and there is no telephone number.”

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Posted 3 years ago

“Not good can not telephone any more have to do live chat waiting long time had a quote for second year home & contents over double in price”

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Posted 3 years ago

“I find the service too slow, it tok me about 1 minute to enter my details and then 30 minutes to chat online. I use online for speed”

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Posted 3 years ago

“Logged in my account now can't keeps saying no details found register but that don't work either can't find a contact number”

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Posted 3 years ago

“Not able to speak to anyone we needed temporary car insurance for curtesy car as our truck was in for repair and your company didn't do. Very poor service sorry will not renew our insurance with yourselves. TG”

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Posted 3 years ago

“Cheap Policy but beware if you need to change or cancel that the system is very difficult with different costs quoted across different documents and no operators really able to deviate at all. All small amounts probably not worth going to the ombudsmen over but I imagine it adds up for them”

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Posted 3 years ago

“On line 3 different times getting cut off. Wanted to insure my daughter for 5 days on my policy. Wasted my time.”

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Posted 3 years ago

“I cancelled my policy on 28 06 21 when I changed my car and now you demand I pay two months payment now that the policy end date”

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Posted 3 years ago

“i have asked repeated times for no post to be sent and they don’t listen, other than that ok just for personal reasons i have asked them not to send post and they do it anyway”

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Posted 3 years ago

“Disappointed”

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Posted 3 years ago

“took over 2 hours to change my vehicle details couldnt speak to anyone only live chat kept going round in circles eventually sorted but i still have no confirmation from u that the insurance cover is in place”

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Posted 3 years ago

“Everything OK until I wanted to cancel my policy couldn't get to speak to anyone on live chat in a queue of 35 then when I got through the live chat took forever for a response it was shocking”

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Posted 3 years ago

“Very long waits in the queue for chat assistance. Can’t find phone number to call as alternative”

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Posted 3 years ago

“Needs a phone number for people to get in touch”

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Posted 3 years ago

“Couldn’t get my insurance in place as the start date of the policy kept reverting to 7/10/21 when my start date was 28/9/21, I tried 5 times and then went to ‘live chat’ which wasn’t helpful, was told to try again, I gave up after that”

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Posted 3 years ago

“You are kept waiting all the time if you are making any enquiries ..no telephone conversation anymore..and now you are talking to virtual..sorry no good”

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Posted 3 years ago

“It was very difficult to change my insurance to a new car because it was impossible to speak to a human.”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 395,006 reviews