One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,006 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I tried to change my vehicle details on the portal however when I put the new reg in it referred me to your chat. When the advisor talked to me she advised me to go back to the portal and click on amend policy. When I did this the process repeated and again referred me to chat!”

Helpful Report

Posted 3 years ago

“It’s very annoying you can’t speak to anyone when you phone up Tried several numbers I would like one number where you can actually speak to a human”

Helpful Report

Posted 3 years ago

“could not get through on the phone wanted to inform that we had moved and had no broadband was told over chat line that needed to change address online to save money, why could i not just tell you our new address?”

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Posted 3 years ago

“Not impressed with live chat. No contact numbers. Not aware of needs of older customers.”

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Posted 3 years ago

“I have had an accident which was not my fault but as the claim is still open my insurance has increased over 100%. I wanted to know whether this premium would be reduced when the claim is settled but the operator could not give mw a definitive answer as his role is non advisory.”

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Posted 3 years ago

“Continuel issue trying to get on the portal. An error message keeps coming up. Not up to Defaqto standards at all. Next time I will try a more reliable supplier.”

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Posted 3 years ago

“It takes so long to get anything sorted on live chat and through mid conversation I was cut off! So frustrating! You need at least an hour spare for this”

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Posted 3 years ago

“Did not really help. Failed with contact phone number that did not work”

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Posted 3 years ago

“Would like to be able to actually speak to some body”

Helpful Report

Posted 3 years ago

“I had a problem with a policy cancellation. This was due to automated policy renewal. I had notice of this renewal until I saw a debit on my bank account! I tried to cancel a policy via the chat service. The service was not working. I tried to call them on the phone but this service had been stopped? I sent an email and received a reply telling me to contact customer service. My bank had to recover the cost of the policy. I did recently manage to use the customer chat service, after I received a letter telling me the policy was cancelled, but the letter said I would have to pay a cancellation fee plus a fee for policy use? I spoke to one of there agents to help solve the problems. I told them my problems and they were no help at all. Basically they didn't believe I did not receive a renewal notice? Beware of insurance companies who you can't contact. People should be able to phone.”

Helpful Report

Posted 3 years ago

“Very difficult to get through to anyone at all! When I did get through to chat the agent was very good and sorted the portal problem out quickly.”

Helpful Report

Posted 3 years ago

“Took too long to answer, now it’s said I requested a password change, I didn’t. I cannot see my insurance document in my portal!”

Helpful Report

Posted 3 years ago

“I bought a new car so had to cancel the policy on my old car with you two thirds of the way through. I was astounded when told by your rep that you would retain over 60 pounds which was due to me for the part of the policy not used. After lengthy chat decided I would have to bring a legal challenge to get my money back as hiding behind the small print in the policy.”

Helpful Report

Posted 3 years ago

“On the phone for 40 minutes and no answer”

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Posted 3 years ago

“Quite slow online chat”

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Posted 3 years ago

“Find it very unfurating how you can no longer actually speak to some one, i was on hold for ages on line chat to then to be tokd to ude portal then the portal to say online chat.. The lady in ebd was, helpful but it took 3 hours in the end backwards and forwards”

Helpful Report

Posted 3 years ago

“Currently going through a live chat now. Last week I had to change my address as I have recently moved...had to pay £46 to make this change (admin fee, NOT because I have moved to a more dodgy area, in fact, it's the opposite), now, 6 days later I have had an email to say they are about to cancel my insure, and I will have to pay for the privilege! Not impressed... Right, the chat is finished, apparently my insurance won't now be cancelled, it was a blip on their part. Hey ho...half hour of my life I won't get back, plus anxiety through the roof now. Live chat was helpful, but I could well have done without receiving that email in the first place. Not happy with having to pay so much to change address either. will go back to Tesco when next up for renewal as they are brilliant.”

Helpful Report

Posted 3 years ago

“Spoke to Tia G today after speaking to Alex K yesterday. Explained I was cancelling my insurance due to excessive costs in changing my car. I was then today informed that I didn’t have to pay admin costs which would reduce the costs. Well if that had been done yesterday I wouldn’t of had to cancel today and if they weren’t that high I wouldn’t of even considered changing companies. I have no complaints regarding the help I received but maybe you should as a company look at the way you charge”

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Posted 3 years ago

“The queue was soooooo long, I was logged out whilst talking to the operator.”

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Posted 3 years ago

“We have a policy with you already and received an offer to set up a new policy and receive a £40 discount GIVEME40, but if you go through Moneysupermarket you dont get the £40. I put all the same information into your direct web site and the price virtually doubled, so even with £40 off it was still way more expensive. You need to be clear !”

Helpful Report

Posted 3 years ago

One Call Insurance is rated 4.6 based on 395,006 reviews