One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,006 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,006 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“hi are your staff not trained even to say please or thank you even in like chat ? KM3”

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Posted 3 years ago

“paperwork and invoice still didnt arrive”

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Posted 3 years ago

“Can't talk to someone directly on a phone,not great service,can't find phone number”

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Posted 3 years ago

“I was not kept upto date with claim progress. Also had a need recently to get a new windscreen which appt was cancelled so asked for help. No call back so sorted it out myself. Not the best journey so far unfortunately”

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Posted 3 years ago

“Sorry but I have not had a very good experience over the last three days. I have spent hours trying to get my vehicle changed and adding an additional name. A lot of different issues causing this to be prolonged. Will consider changing insurers next time.”

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Posted 3 years ago

“Cheap for the first year but INCRREASED the renewal price by 33% for renewal. Cheap at first but expensive rip off after first year. My renewal was HALF of their quoted price with another insurer!”

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Posted 3 years ago

“Try and try to get though to one call insurance can't get them asked if they could phone me still nothing' why can't you just be able to phone them”

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Posted 3 years ago

“I'm still waiting to hear from your person about my new quote dated last Thursday 8 October after removing the person from my car insurance. he said he would be in touch in the morning of Friday 9 October after speaking to your underwriters. I am still waiting on his response. thank you. if there is a problem with it it would be nice to know why we didn't get the call back as promised on the Friday morning. thank you.”

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Posted 3 years ago

“I realised i had been scammed when after asking multiple times for a withdrawal i kept getting excuses and demands for more money, Luckily i didn't fall for it a second time, i instead got the help of myrecovery.live. They specialise in cases like this. These people give a bad name to investment and trading, avoid them like a plague.”

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Posted 3 years ago

“cannot get to speak to anyone they tried to take money from my bank without telling me good job i change the the number got a much cheaper quote elsewhere not as cheap as they make out and dont forget all the extras if you have to change anything later, i dont know why they have phones they never answer them ,i pity anyone who as to make a claim”

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Posted 3 years ago

“Didn't find the operator helpful. Not happy to have to pay if you change your address. Quote MMR”

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Posted 3 years ago

“Transfer to another vehicle results in huge price increase - cheaper to take the cancellation hit and go elsewhere :-(”

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Posted 3 years ago

“Very frustrating when you have a query and you can't speak to anyone as there are no contact numbers. You ask them to call you and no one calls you back. Not everyone one is illiterate!”

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Posted 3 years ago

“You need a phone number to answer people questions and not just online chat”

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Posted 3 years ago

“TG1, too many questions to simply cancel a policy, still haven't received the transcript.”

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Posted 3 years ago

“never known an insurance company to who you cannot speak to over phone.It is not a good service at all.Customers need to b able to communicate via telephone.You are adking if i communicated via telephone just how do you do thst”

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Posted 3 years ago

“Really not a lot off help on the portal s”

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Posted 3 years ago

“Not good, Live chat disconnected and had to start again”

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Posted 3 years ago

“Went online to cancel my policy, after 3 months of having it - I'd sold the car and am now car-less. For the pleasure it's cost me £136.97 (inc £55.99 fee). Legalised robbery”

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Posted 3 years ago

“The person i dealt with was very good. Just a shame about the policy small print not allowing me to add my boyfriend to my policy. And that it would cost me a minimum of 55:99 to cancel my policy. And then when i look on confused . Com i can actually get a policy with my boyfriend on it for £10 a month cheaper than what i am paying now through yourselves !!!”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 395,006 reviews