One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 394,641 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 394,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unable to speak to anyone as you no longer have a phone line. 5 minute delay between every question and answer on online chat unacceptable. You refused to speak to my new insurers quoting data protection but during online chat I could have been absolutely anyone. You said you'd emailed me my proof of NCD but an hour later nothing has arrived.”

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Posted 3 years ago

“Good price and add ons but could not use the online options to make change so turned out to be expensive as I was charged for the joy of finding out it did not offer the options it said it would”

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Posted 3 years ago

“Portal doesn't work to make payments.”

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Posted 3 years ago

“The customer service performed intelligently. But i dont think one should only chat and not call or have a number to call to the customer service. Nobody have the time to sit on and be chatting in the office or at work. Everybody is not a boss.”

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Posted 3 years ago

“Please do not continue to charge me for this insurance. My car was a write off and so no longer exists. You recently wrote to me saying you’re going to take another payment .”

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Posted 3 years ago

“I wanted to tell them all the errors they'd made in my policy - but like most companies, they don't provide any email address. Not even a hated webform. OK, I could have used thir "chat" system if it was within chat hours (it isn't), but using that to go through the errors would be very tedious: an email would be so much simpler.”

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Posted 3 years ago

“Surname: TW2. Responded too slow. A bit frustrating. Thanks”

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Posted 3 years ago

“Whilst the chat line solved the problem, the contact JL8 was helpful, but the whole process th change an address was too slow. Firstly the portal did not work, as soon as I tried to pay for the transaction with my saved card your system froze and would not let me proceed, the same card worked without problems on the chat line. Trying to contact One call by telephone was impossible as phone lines are closed during stated hours. Not a very good advertisement for yourselves One call.”

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Posted 3 years ago

“Keele was very helpful. In disbelief that to remove a second driver, who is on a provisional, would cost £280.00 more. So expensive will definatley look at changing next year, regretting staying.”

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Posted 3 years ago

“Wanted to add a driver, they wouldn’t let me. Just said he doesn’t meet criteria, no explanation. Disappointed as I only need a lift to hospital as I’ve broken my leg.”

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Posted 3 years ago

“I needed to change my policy and it was better value for me to cancel in the end. I had the policy for only 2 months and only got 30% back. It was tedious and time consuming doing it all via webchat too.”

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Posted 3 years ago

“Not very helpful today when trying to change one of the drivers licence status on the policy. Very disappointed.”

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Posted 3 years ago

“Happy to take your money but when someone need their help it's Really hard to talk to anyone. Web chat takes ages to start. And really slow in their response.”

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Posted 3 years ago

“Hard to contact, on line chat very hard work.”

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Posted 3 years ago

“The online chat agent took forever to reply to my queries & comments etc. She also did her best to put obstacles in the way of my cancelling my policy. This is probably not her fault - it's what she's been told to do, but it's very annoying. And at the end of the conversation I'm told I won't get any refund, even though my policy still has two-thirds of its life to run!”

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Posted 3 years ago

“i took out the policy but forgot to put i hit a car in a car park when i took it out . within a month i had a letter saying i owed £228.46 extra this ended up doubling my policy . BE CARE FULL YOU GET DETAILS RIGHT . a costly mistake”

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Posted 3 years ago

“Wait time for on line chat was about 10 minutes but then the chat itself was extremely slow and wait time between each part of conversation was way too long.”

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Posted 3 years ago

“Would have preferred to speak to an operator rather than soend 30mins using the Live Chat service! For a relatively simple request this was dealt with efficiently. Its just the length of time taken to complete this request has used up half of my lunch break.....”

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Posted 3 years ago

“I had 3 tries at changing my address on my policy using live chat and they were all unsuccessful and very frustrating”

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Posted 3 years ago

“Helpful live chat Crappy online set up as no for warning that systems have failed . So payment made but no confirmation of insurance policy. Very disappointing”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 394,641 reviews