One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,050 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I need to speak to someone in the debt recovery team. Been trying for days with no joy (covid apparently) Live chat is unavailable and no one is around to pick up the phone”

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Posted 3 years ago

“For days trying to chat on line no hope as phone queues are horrendous. Trying to cancel”

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Posted 3 years ago

“Over all one call are good but they can improve. There is no easy access to talking to a person as the phone number is hidden away so things that would take 5 minutes to do on the phone takes 30+ minutes on online chat with. I only wanted to get a change of vehicle and it was dragged out even with prompting on what I wanted”

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Posted 3 years ago

“The company likes to charge you a renewal fee for being a loyal customer. The wait on phone line is ridiculously long. The wait on the online Chat is just about as bad”

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Posted 3 years ago

“the portal is not friendly, however LG3 in live chat was very helpful and friendly, however i will not be renewing my insurance with One Call next year”

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Posted 3 years ago

“the Portal is very poor to use thankfully the live chat person LG3 was very helpful and supported, i will not be renewing my insurance with ONE CALL next year”

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Posted 3 years ago

“I am old school and needed to speak to someone over the phone instead I had to do live chat which got cut of”

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Posted 3 years ago

“Would prefer to talk to someone plus waited 20mins on the line. Mm9 just doing her job”

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Posted 3 years ago

“An hour and 15 minutes on live chat, just to let you know, I had retired, and required a new car insurance quote. Took three departments. Only saving grace was Colleague KA1. She was extremely efficient and friendly. Well done Keri, you saved me from leaving One Call”

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Posted 3 years ago

“I WANT A PHONE NUMBER TO SPEAK WITH SOMEONE,”

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Posted 3 years ago

“Take some getting in touch with”

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Posted 3 years ago

“assisted by HH2 today with car insurance renewal excellent assistance throughout on the chat line”

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Posted 3 years ago

“I prefer to be able to talk to someone and all i was offered was a text chat which takes a very long time and is not efficient. That said, the text handler (in this case reference ci8) was very helpful, but i have just taken out insurance with another provider as they offer a telephone call facility. It is a shame as the One Call policy is good value, it is just the customer experience that lets things down.”

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Posted 3 years ago

“Very disappointed when trying to make a claim. I ended up having to sorn my car because it took them too long to sort my claim. It was a simple claim should have been done in no time.”

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Posted 3 years ago

“My basic questions were answered but it’s very impersonal and I felt like I didn’t really matter. I hope to resolve my issue within 48 hours if this is not the case I will probably cancel my policy.”

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Posted 3 years ago

“I like onecall insurance but it is very difficult to have a conversation online only. Would really like to talk with someone but it was not an option.”

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Posted 3 years ago

“Managed to get my address changed on my policy at the second attempt! Have downloaded the certificate and note that the spelling of Barton is Bqrton but really can't struggle with it any more. Not very good value for a £24 fee”

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Posted 3 years ago

“Messing me around with my direct debt”

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Posted 3 years ago

“Really struggled with this as it took so long (over 30 mins )once conversion started to finally get the answer that they could not insure my sons as learner drivers.Very long winded .”

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Posted 3 years ago

“I'm not satisfied with the response from the chat, it takes a while before she responds. I'm not happy, because I didn't get the results for what I wanted.”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 395,050 reviews