One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,449 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,449 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“One call should be renamed web chat insurance. I tried to make a simple change and no telephone numbers to ring and the portal did not work. So I spent 35 minutes at work in web chat with a helpful person. Hard work and effort to make a simple policy change!”

Helpful Report

Posted 3 years ago

“Don’t see why I can’t add my daughter to my policy, got sent links and they also don’t work properly”

Helpful Report

Posted 3 years ago

“Too long on the chat forum to conclude a vehicle change that could not be done online in my account.”

Helpful Report

Posted 3 years ago

“I tried to the vehicle on my policy through my portal but it didn't recognise my new registration so i went through the option to speak with an adviser on line, waited 35 minutes, only to be told i need to do it on the portal! I have now run out of time, so I'll try again tomorrow. Hopefully with more success.”

Helpful Report

Posted 3 years ago

“Set up policy agreed to do breakdown and courtesy car - after I agree to the set amount I then get asked my options of breakdown and courtesy car options which adds to the amount but you are then not asked to review that you are happy with it. I agreed but my current provider offered a better deal so within 1/2 days of setting up I’m still charged £50 to cancel because they take a set up fee, it’s in a document that I do not recall being given prior to set up of the policy. Not impressed with this company”

Helpful Report

Posted 3 years ago

“I had to make a claim and the company dealing with it all are a shambles, I told them the problem but they wanted to scrap the car .They had it in a body shop when it was tyres it needed”

Helpful Report

Posted 3 years ago

“I had to make a claim and the company dealing with it all are a shambles, I told them the problem but they wanted to scrap the car .They had it in a body shop when it was tyres it needed”

Helpful Report

Posted 3 years ago

“I have had no communication since paying for car insurance. The system is not recognising my details. I have not received a copy of my insurance and I am unable to get onto the system. I'm unsure if I am insured!!! I have emailed about times and been on Web site.. just can't get in touch !!!! Please help Linda Daykin”

Helpful Report

Posted 3 years ago

“Waited for ages, then no reply for over 10 minutes, so assumed I was cut off, went back again waited even longer, to be told the last live chat had actioned my request, however no one told me the first time around!!”

Helpful Report

Posted 3 years ago

“I was paying £6.13 a month for contents insurance.Asked for anew addition to the policy.Too high so I cancelled the policy.They confirmed this.Then on my bank account they took £51.72 and£22.87. For no reasonNow they say I owe them £22.87.And debt recovery.?No doubt they try it on with other customers who don’t check.Thanks”

Helpful Report

Posted 3 years ago

“I requested a paper copy of my certificate when renewing my policy, but nothing sent. On Chat just kept telling me to log in to my portal, but didn’t tell me if could send my requested copy on not.”

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Posted 3 years ago

“Would prefer to speak over the phone & not live chat”

Helpful Report

Posted 3 years ago

“Why call yourself One Call insurance when you only do an online chat service. I want the option to talk to a human and will be changing insurer”

Helpful Report

Posted 3 years ago

“Spent 1hour on chat because I couldn't get through on the phone to change car detail after buying a new car”

Helpful Report

Posted 4 years ago

“Awful in third que for chat trying to get my documents , told they’d sent a link to my email for the link and it hasn’t arrived . So back in a que again”

Helpful Report

Posted 4 years ago

“Was impressed b One Call and the ease with which they could set up car insurance for you. However, when I came to add a further driver for a week (daughter visiting) their response was the underwriter would not do this and the only way to add the driver would be to cancel the policy (for which there would be an admin charge) and take out a new one with the driver added. Alternatively I could add the driver for the duration of the rest of the policy for and extra £220! At the beginning of the call I asked whether they would insure a person for a week and the answer was yes. Wasted 40 minutes of my time. Will look to go elsewhere on renewal. Not good customer service.”

Helpful Report

Posted 4 years ago

“The call took a very long time and seemed a while in between conversations. I prefer to speak to someone in person its quicker and more personal. I did receive the information I needed but had used the service prior to this and was kicked out of conversations and had to go back in and wait in a queue again.”

Helpful Report

Posted 4 years ago

“Feel that One Call has lost it's personal touch by being totally online, you still need to speak people in person as not all conversation can be interpreted the right way through messages. Live chat does work, but feel you should still have the option of of being able to call and speak to a human being.”

Helpful Report

Posted 4 years ago

“Was no number to call and spent 2 hrs on web chat.ended up cancelling my insurance”

Helpful Report

Posted 4 years ago

“No phone contact available, portal will not let me enter”

Helpful Report

Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,449 reviews