One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,536 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'm happy enough with my policy, only took it out on 3 July, it's 28 July today. I asked whether I could add a friend to my policy for a weekend. After a very slow process in waiting my turn to post my question on webchat then go through lengthy process which I could have done myself I was told it wasn't an option to add a driver unless I cancelled my policy and took out a new policy and added an additional driver then. Really slow, poor service with an unsatisfactory outcome”

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Posted 4 years ago

“When we cancelled CT2 was helpful, the rest of your service was totally inept.”

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Posted 4 years ago

“Takes to long to get a operater and when you finally do you answer a question and have to wait ages between each question really time consuming and annoying bad service”

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Posted 4 years ago

“Really would have preferred to talk to someone on the phone but couldn't get a number so had to try to sort things out via online chat which was a nightmare. One of the first pieces of information I gave was my son's date of birth who I was trying to add to a policy yet I had to answer a multitude of questions thereafter only to be told eventually that he couldn't be added to the policy as he was too young. Very frustrating.”

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Posted 4 years ago

“can not belive i cant talk to any body on the phone.”

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Posted 4 years ago

“Disappointed already , technical issues with activating told my insurance may not yet be valid first for 48 hours then 30 mins still not had any sort of email to say sorted … never had to wait before and certainly not after payment taken .”

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Posted 4 years ago

“Letter arrived 10 DAYS after it was written, asking me to validate my licence before 14 days when it would be cancelled. I had already paid over £300 to renew my car insurance 3 days earlier than it was due. I rang them as soon as I had received on Friday at 3:45 and answer machine said they were closed and I would find their opening times on their web site. Disappointed and disillusioned.”

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Posted 4 years ago

“Nothing good to say”

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Posted 4 years ago

“Chat with TW3 to cancel insurance due to car sale. Only disappointment was the charge which amounted to approx £100 for less than one month insurance on an annual premium of about £145.”

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Posted 4 years ago

“Got the link of live chat Claire T but when it came to in putting car details wasn’t helpful. I’m wanting a policy to drive any car not any one in particular”

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Posted 4 years ago

“Waited for c40 mins for phone call to be answered only to be told that I would have to use the portal. I did ask what I should do if I didn't have easy access to a computer - told 'use your mobile'. Well I've been trying to add my grandson to my policy for about 20 mins and no success. It just asking over and over and over again for my name and date of birth. So cross”

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Posted 4 years ago

“Not for me”

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Posted 4 years ago

“Interesting! As an existing customer I thought I would try them for a new car policy for my daughter. Advisor made the process simple enough and then quoted me more than DOUBLE the quote for exactly the same cover I had found from One Call on the comparison sites. Not much existing customer loyalty then. Can't wait for my renewal quote.”

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Posted 4 years ago

“I only received half of my payment back when I cancelled the insurance I took out only 3 days before. Which I thought was disgusting,”

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Posted 4 years ago

“i was cut off in the middle of my chat message”

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Posted 4 years ago

“No phone number to speak to a person, can’t get on to live chat need to speak to someone policy due to expire today,what is the point of having an insurance with no phone number would not recommend”

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Posted 4 years ago

“I’ve been charged £27 to changey name to reflect my married name and it’s still incorrect! Please amend to MRS Shelley Cruickshank Marriage licence enclosed to support”

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Posted 4 years ago

“Took over 20 minuts to speak to someone, unacceptable as was the price quoted; over £100 dearer than what I paid”

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Posted 4 years ago

“Customer service is lovely until something goes wrong. Also they added accident cover as part of my car insurance but didn’t cancel it when I cancelled my car insurance. At no point was I ever told that it was from a different subsiduary and would need to be cancelled separately. Took me a couple of months to work out why my direct debit hadn’t stopped. Cancelling was then far from simple as the other company are only accessible via web form.”

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Posted 4 years ago

“Not happy when you want to charge £40.00 to add a name to our policy for one week.”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,536 reviews