One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 395,540 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 395,540 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very poor need a contact phone number. You trying to cancel my policy for no confirming my use of the vehicle. When it is clear on the certificate”

Helpful Report

Posted 4 years ago

“Live chat started as no 1 in queue wait time less than 1 minute. Then 2 minutes, then 3, 4, 5, 6, 7, 8, 9 so gave up. Needed immediate cover but no way to get it except through live chat. Very poor service”

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Posted 4 years ago

“No telephone numbers, live chat unavailable, £250 more than competitors for same cover. Before you use these people try calling them... then you will see not to waste your time”

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Posted 4 years ago

“I need to be infodrmed first before Taking extra money ftom my direct debit Accoint why was i not informed ? Alan whishawu”

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Posted 4 years ago

“Would like to speak/talk to anyone over the phone. Live chat takes too long to reply. If I knew I can’t talk to anyone I would have not insured. Sorry I’m just being honest”

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Posted 4 years ago

“Ripped of with a charge of £55 for cancelling as I got rid of the car.”

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Posted 4 years ago

“Could not speak to anyone in person. Went on live chat (33 in queue)after waiting, only to be told I had to do it on portal. Went on portal and it said couldn't do it and to go on live chat! Went back on live chat (57 in queue) finally got through and it was done but was not offered the £15 discount for doing on the portal even though the portal wouldn't let me do it! Two and half hours later I wastold it was done. Checked the portal and they hadn't changed my gold cover breakdown to be vehicle.... you guessed it... had to go back onto live chat! Once insurance runs out I will be going to an insurer that I can actually speak to even if it costs more as you cannot beat the contact voice to voice.”

Helpful Report

Posted 4 years ago

“Will probably move my policy at the end of this one just can’t speak to someone to make alterations which should have taken ten minutes by phone and ended up taking around an hour on live chat, not the ladies fault but the system of texting back and forth”

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Posted 4 years ago

“Couldn't help me with my query. Put in for a callback, but 24 hours is too long to have to wait”

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Posted 4 years ago

“I would like to speak to someone but no one answered phone numbers”

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Posted 4 years ago

“Could not resolve my vehicle change Rt2”

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Posted 4 years ago

“I have found the service very poor as have had little communication about my claim. Not know. What was happening or what I needed to do throughout. I have been very disappointed at the service I have received from them. Courtesy car given was very poor”

Helpful Report

Posted 4 years ago

“Every simple communication and transaction dragged out by forcing you to go wait for live chat with numerous compounding questions instead of just having web form etc. This despite being asked standardised questions copy/pasted from a script.”

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Posted 4 years ago

“Would prefer to telephone you but can only contact you on line which is not helpful.”

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Posted 4 years ago

“Can’t get through to do a simple task change address took me 2 hours still not sorted phone number not working what if I had an accident the service is available sorry not happy at all”

Helpful Report

Posted 4 years ago

“I was helped by CW3, we resolved problems but it is very long winded”

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Posted 4 years ago

“The operators are excellent but the live chat can be cumbersome and things that normally can be done in 10-15 minutes take nearly 2 hours of talking to someone on line”

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Posted 4 years ago

“These bozos pretend to give you free breakdown cover 'worth £39' to ensnare your custom but then you find you have to pay £20 every time you use it and you can only use it twice. Of course you think hey I know I'll upgrade to their 'gold' breakdown cover that is £59 but then find you have to pay £39 for that, rather than the £20 difference between the two levels of cover, so 2 months into my policy I've paid nearly £80 for breakdown cover, only to be gleefully told by the helpline guy that I can't use it for 14 days!!!! What??? This is taking the p1ss. Even the AA let you use the service 24 hours after purchase, not make you wait 2 weeks. So I've now paid for something I can't even use. Great. Note to one call insurance - if this is your idea as a business model for how to get repeat business you've failed miserably. Come renewal time I'm gone, even if you're still the cheapest. Also the website is pretty poor too. Repeated failed attempts to register so I can see my documents on some mystical portal, every time it says 'an error occurred', very helpful. And it says 'Registration is simple, all you need is your policy number' so you click Register and it asks you for everything EXCEPT your policy number! Comical. Anyway, steer clear, you've been warned. I'm just praying I never have to make a claim. Good luck if you're already with these numptys.”

Helpful Report

Posted 4 years ago

“Vikki E was good. Succinct and to the point. However, the system you have in place is diabolical. I waited upwards of 40 minutes to speak to someone, was kicked off 3 times, and the option for a transcript hasn't been done because the chat ended and I wasn't able to press the link to request a copy. Please send me a copy to the email you have sent this to. I understand the pandemic has affected office working but this was excessive!”

Helpful Report

Posted 4 years ago

“Tried to cancel my renewal policy, and used the online portal to speak to a member of staff regarding this. Staff member tried getting me to renew with them and kept finding me quotes even though all I wanted to do was to cancel the renewal, as I had found cheaper insurance for less than half the price of my renewal price and of the quotes they were finding for me. Very frustrating didn’t seem to be listening to my needs of cancelling the renewal policy.”

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Posted 4 years ago

One Call Insurance is rated 4.6 based on 395,540 reviews