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One Call Insurance Reviews

4.64 Rating 64,565 Reviews
94% of reviewers recommend One Call Insurance
Company Reviews
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76.83%
49603 Reviews
16.78%
10835 Reviews
2.48%
1599 Reviews
1.05%
680 Reviews
2.86%
1848 Reviews
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Greater than 55%
documents delivered on-time
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
Cancellations & Refunds
Difficult
cancellation process

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Craig
Unverified Reviewer
"Ja4 Good service and reasonable price. Was happy to help"
Helpful Report
Posted 4 hours ago
Craig Wolstenholme
Unverified Reviewer
"Easy to deal with and reasonable price"
Helpful Report
Posted 4 hours ago
Geoff Hatton
Unverified Reviewer
"Convoluted menu, long wait, left unattended waiting for assistant to get back to me."
Helpful Report
Posted 4 hours ago
Steven Bailey
Unverified Reviewer
"Service very good sorted vehicle exchange no problem."
Helpful Report
Posted 4 hours ago
Jayne Iliffe
Verified Reviewer
"Good friendly service from ja4"
Helpful Report
Posted 4 hours ago
Richard Wicks
Unverified Reviewer
"Perfect service, clear, efficient and friendly. I have been asked to quote RT2. Thanks"
Helpful Report
Posted 4 hours ago
Peter Lockyer
Unverified Reviewer
"BR4 sorted out my problem uploading driving license details when I found I could not get your website to accept my national insurance number"
Helpful Report
Posted 4 hours ago
Andrew
Unverified Reviewer
"cm8 was very patient due to some problems with my personal situation and I was very pleased with the outcome"
Helpful Report
Posted 4 hours ago
Anonymous
Unverified Reviewer
"Very helpful"
Helpful Report
Posted 4 hours ago
Jon Hall
Unverified Reviewer
"Called to add my son and daughter to my existing policy. As they are both mature drivers with clean licences and no claims/penalty points, I wrongly assumed this would just involve any understandable administration fee. Was shocked to find out that it was going to cost 60% of my original premium just for 6 months. As it was only to share the driving on a weekend away I decided not to bother. The person who handled the call was very professional and polite."
Helpful Report
Posted 4 hours ago
Christine Paris
Unverified Reviewer
"Spoke with rt2 regarding whether the basic breakdown covers home start and she confirmed that it did. That was all I wanted to know and Rachel rt2 was very helpful. Thank you."
Helpful Report
Posted 4 hours ago
Anonymous
Unverified Reviewer
"se9 was Very efficient and helpful. Easy."
Helpful Report
Posted 4 hours ago
Carol Young
Unverified Reviewer
"I spoke with ZB1 about my renewal and she was very helpful and efficient."
Helpful Report
Posted 4 hours ago
Lisa
Unverified Reviewer
"I am very disappointed with this policy and certainly wont be renewing with One Call Insurance. Every time you make a change it costs £39, I have had to make 2 changes so far, change of address and adding a private reg. So if you think your getting a cheap policy your not. Staff are also quite blunt on the phone"
Helpful Report
Posted 5 hours ago
Anonymous
Verified Reviewer
"Call answered quickly, operator very friendly and helpful."
Helpful Report
Posted 5 hours ago
Anonymous
Verified Reviewer
"Spoke with Nathan who was very unhelpful and dry. I have had £120 taken from my account this morning as you have not received proof of no claims, despite me sending it however was never advised to upload to a portal. I have now obtained the proof from Admiral insurance and I will upload. I am extremely dissatisfied with my first experience with this insurer. I would like to raise a complaint"
Helpful Report
Posted 5 hours ago
Rt2
Unverified Reviewer
"Good service"
Helpful Report
Posted 5 hours ago
Anonymous
Unverified Reviewer
"I had entered information on a web link but somehow it didn’t get through. I phoned and the person (HP1) I spoke to sorted the problem over the phone."
Helpful Report
Posted 5 hours ago
Anonymous
Unverified Reviewer
"Friendly helpful staff"
Helpful Report
Posted 5 hours ago
Anonymous
Unverified Reviewer
"prompt ,pleasant customer service from nn2."
Helpful Report
Posted 5 hours ago
One Call Insurance is rated 4.64 based on 64,565 reviews
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