One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 406,794 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 406,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the person that dealt with me was very helpful [TS4]”

Helpful Report

Posted 5 hours ago

“Using the "Chat with us" facility, JG4 provided a lot helpful advice allowing me to resolve the problems with our car insurance. Thank you Jodie! However, the premium we ended up with was very high and email correspondance was chaotic. We won't use this company again.”

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Posted 5 hours ago

“was advised by **MB1** today over the chat to help me keeping the price down as all the other bills are going up I was absolutely desperate to stay in my price range. Mia was very calm and reassuring and gave me plenty of info. top work”

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Posted 6 hours ago

“CN4 was very helpful and efficient”

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Posted 6 hours ago

“Online chat with JF3….. very helpful, sorted out my policy problem within a few minutes. Excellent service”

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Posted 6 hours ago

“Straight forward, helpful and considerably better prices!”

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Posted 6 hours ago

“Agent GB3 was very helpful dealing with my query and sorted everything out quickly”

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Posted 6 hours ago

“Hannah (HG1) was very prompt and resolved my issues right away. She also organised additional cover for me. She informed me of the benefits and sent me the payment link. All very quick, efficient and friendly. She is a credit to your company. I would not hesitate to recommend One Call to anyone that wants, prompt, efficient and friendly service.”

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Posted 6 hours ago

“WP1 I had an online chat with this lady who was very precise and explained in detail how the pay as you drive process operates, as I was not sure how payments work. I would highly recommend one call insurance pay as you drive particularly if you’re not driving every day. This lady was so helpful, and courteous I found the online chat with her pleasant and supportive, she answered all my queries and even decided to use the gold star breakdown cover with one call insurance. I would highly recommend this company.”

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Posted 6 hours ago

“My policy was yet to commence but I need to make a minor amendment, I waited only a few moments before being connected via the online chat to Tabitha (TS4) who sorted it for me without any fuss. Couldn’t have been simpler, great customer service, let’s hope it’s sign of what’s to come!”

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Posted 6 hours ago

“CN4 good service sorted my query quickly”

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Posted 6 hours ago

“SS9 (Stevie) was extremely helpful and dealt with my querie with ease… very pleased!!”

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Posted 6 hours ago

“Your member of staff EK2 was helpful polite and sorted out my problem with ease. It was a pleasure to talk to a real person who understood my concerns. A credit to your company”

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Posted 17 hours ago

“It was a pleasure to speak with Ar2 today. After 2 frustrating sessions with live chat, to discuss my queries with a helpful professional person was a pleasing and very helpful experience. ar2 was informed, understood my problem, gave very helpful advice in an understanding way. She restored my confidence in One Call.”

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Posted 19 hours ago

“SK3 was incredibly helpful to me tonight, she assisted me to add, my daughter to my car policy, even after I had tried for the last two days on the portal to no success. She was very efficient and pleasant. Really please with her help. Many thank to SK3”

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Posted 20 hours ago

“Just renewed my car insurance with (SK3)was going to leave as i had found a lower price but sian organised a good deal for me . Everything was very quick and easy Thank you”

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Posted 20 hours ago

“KT7 managed to sort out my queries in a record time and improve my quote, perfect. It is always worth checking your renewal price and conditions with an agent. Thanks KT7 !!”

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Posted 20 hours ago

“This evening I have taken out my first policy with OneCall insurance. A competitive rate and the ease of website made the choice perfect for my van policy. On completing the policy I reviewed the documents and noted I had not got 'commuting' added. I accessed the chat facility and spoke with AD7 who literally got on it straight away. No long winded false pleasantries, no faff. Amendments made there and then, including updating the payment date. THIS IS HOW IT SHOULD BE! - Thank you Adam and well done for making an annual ritual of car insurance an effortless pleasurable one! (words not normally used in insurance purchasing!)”

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Posted 21 hours ago

“TM7 responded quickly & efficiently to my enquiry. My policy has been changed satisfactorily for my new vehicle.”

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Posted 21 hours ago

“**KT7** was very helpful in arranging a revised renewal policy for me. I asked some searching queries but the replies were comprehensive. Thanks.”

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Posted 21 hours ago

One Call Insurance is rated 4.6 based on 406,794 reviews