One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,830 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ai2. Very helpful indeed 5*”

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Posted 1 month ago

“I have been with One Call for many years and they always very supportive and competitive. Jack A was and excellent chat agent.”

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Posted 1 month ago

“JS4 was so helpful and understanding of my needs”

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Posted 1 month ago

“Excellent customer service.”

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Posted 1 month ago

“Very straightforward process using live chat. All changes made to policy as requested. Would highly recommend speaking to user DT9 (Daniel).”

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Posted 1 month ago

“Quick and easy process to answer my query today. Thank you LB3”

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Posted 1 month ago

“ji9 was patient, had clear communication. If every customer service person was like this, I would be thrilled.”

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Posted 1 month ago

“Having thought I had a good experience on Weds, the advisor who I spoke to did not generate my amended policy as expected . I have contact ted r the chat again today re JA7 who says this has now been sent- hopefully this is the case”

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Posted 1 month ago

“One call must be the worst insurance company I have ever dealt with. I took a policy out and then tried to register with the same email they sent the registration notification to. Won’t accept my email when trying to register. Not a chance in hell you can speak to anyone to resolve. Write to complaints department and get no response at all - not even acknowledgment that you have written. Frustrating beyond belief and to add to insult received an email asking me to vote them as the best insurance company!!!”

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Posted 1 month ago

“They returned my call as promised and sorted out my query quickly and were very helpful.”

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Posted 1 month ago

“AE1 was friendly, helpful, and knowledgable. Thank you.”

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Posted 1 month ago

“Emily,EF1 sorted my problem out me so quickly”

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Posted 1 month ago

“Is1 was supper helpful and got straight to what I was after.. assert to The team”

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Posted 1 month ago

“No issues with CH5 and a satisfactory outcome. Thank you”

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Posted 1 month ago

“TS4 was absolutely amazing. I have just purchased my insurance with this company and was struggling to sort my online portal, they have helped me tremendously.”

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Posted 1 month ago

“JM6 Was very polite and helpfull”

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Posted 1 month ago

“JW5 Jacob was really polite and helpful. Very quick and offered additional support as well, very good service!”

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Posted 1 month ago

“KH2, Keilan, was very honest and advised all the options clearly. He was very open, which made the experience so much less pressured as other call agents. I would happily deal with him again. Thanks Keilan”

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Posted 1 month ago

“Spoke with Emily F (EF1) over live chat. She was extremely helpful and professional in dealing with with my queries.”

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Posted 1 month ago

“Agent was able to answer all my queries and help me set up my payments.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,830 reviews