One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,373 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was not able to get reduced payments during covid 19 even though they offer payment holidays, I wasn't asking for a payment holiday just asking to pay a reduced rate until I return to work as I am on furlough”

Helpful Report

(Car) - Posted 5 years ago

“all i wanted was some idea how much it would cost if i changed my bike yamaha sr125 to a honda cbf125 worth£1200 before i have brought it so i could budget for it and you was unable to help until i had purchase the bike very disappointing being a customer for over two years”

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(Car) - Posted 5 years ago

“I do not have a car anymore and on cancelling my insurance it cost me £109!! I expected to pay fees but feel this was astronomical. Also online chat was very slow.”

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(Car) - Posted 5 years ago

“The chat content disappeared before I could copy a number down!”

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(Car) - Posted 5 years ago

“I’m still waiting for two refunds, even after speaking to two agents this week and they guaranteed my money would be back in my bank between 3 and 5 days , oh well I guess I’ll be stressed again Monday when I ring through and get another unprofessional on the phone 😡”

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(Car) - Posted 5 years ago

“Took too long”

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(Car) - Posted 5 years ago

“Poor response times, v difficult to reach by telephone even before Covid 19. Insurer now in admin and underwriters also in question meaning would have to resort to FSCS for any claim and no refund for remaining term of insurance offered. V poor.”

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(Car) - Posted 5 years ago

“not impressed”

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(Car) - Posted 5 years ago

“Unable to complete policy on line tried to use chat line with no success.3332417020”

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(Car) - Posted 5 years ago

“No help when you need it to log into the portal to make changes and nobody to contact. Terrible”

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Posted 5 years ago

“No phone contact, just live chat which kept disconnecting, rest of my open internet pages fine. Tried three times and still no idea if my car insurance has actually been cancelled as requested. Very frustrating”

Helpful Report

(Car) - Posted 5 years ago

“i was trying to sort out a problem for a relative 4 different agents 4 different answers gave up in the end”

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(Car) - Posted 5 years ago

“Live chat froze and therefore not able to continue Very frustrating”

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(Car) - Posted 5 years ago

“Still waiting after a year for my claim to be sorted out and it takes 3 weeks to chase one client for one answer. My no claims is being affected and all I get is we will chase again, I shouldn't have to keep contacting them to get an answer.”

Helpful Report

(Car) - Posted 5 years ago

“During first on line chat kept getting asked questions re other quotes that I had had without ever answering my initial question...could you match the new quote I was given by another agency. My call was timed out. This evening same procedure to log in, told I was at the wrong department .Try again ! Potential loss of customer!”

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(Car) - Posted 5 years ago

“I can't view my policy and cannot verify the email address.”

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(Car) - Posted 5 years ago

“change all my policy details with you all the time but could not help me with changing direct debit dates as advised to go to close brothers who I have no information for ie account number etc”

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(Car) - Posted 5 years ago

“I accept that these are difficult times but i did feel that the process of trying to make contact with you was very difficult. I tried LiveChat option to be given options that were not relevant. I kept trying. It was clearly automatic with limited options which was no use to me. I then called a phone number, waited for 10minutes only for the line to cut off on me. I tried LiveChat again and was successful. I was disappointed to find out that you do not give any discount because of the Covid pandemic like other insurers which i thought was shabby.”

Helpful Report

(Car) - Posted 5 years ago

“Awfull service using portal chat considering changing insurer renewal due in 3 days I'm looking elsewhere.”

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(Car) - Posted 5 years ago

“The process of cancelling a policy that has come to it’s end with you Is so frustrating. I don’t think it’s right to be asked to send your new insurance certificate before cancellation can be made.”

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Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,373 reviews