One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,342 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Following considerable frustration when not being able to pay for an additional payment by way of the payment portal I then received a cancellation notice telling me that my policy was being cancelled. Again contacted One Call via chat and was fortunate to be dealt with most professionally by Katie who without further a do took the additional payment there and then and reactivated the policy. If only the other chat agents had been so obliging. Thank you Katie!”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear you had issues with our live chat service. Glad to hear our team were able to help you and again sorry for any inconvenience caused.

Posted 5 years ago

“Rubbish service waited ages to get through told I then had to go to a premium service waited ages again. Not really given the information I required”

Helpful Report

Posted 5 years ago

Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“Looking to add our son to my policy. Told no because he doesn't reach the underwriters criteria. Unable to tell me the criteria. Explored temporary insurance until august and was quoted £1700.”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear about this. Unfortunately, it does happen sometimes where a driver falls outside our panel of insurer’s acceptance criteria. We always do our best to find you an alternative insurer and can only apologise that this wasn't possible on this occasion.

Posted 5 years ago

“Have spent the whole morning trying to resolve a miss sold policy , nightmare , still not sure is resolved”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.

Posted 5 years ago

“Worst insurance company I have ever dealt with!”

Helpful Report

Posted 5 years ago

Sorry to hear that you aren't happy with the service you received. Thank you for your feedback.

Posted 5 years ago

“Was on the phone for ages before I got through to the correct information”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Quote MC6 :had a long wait but understandable in current circumstances. However would help if when we eventually got connected, if you could read the question properly instead of answering a different question twice.”

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(Car) - Posted 5 years ago

Sorry to hear about the poor experience you received. I have escalated this to the relevant manager to review. Thank you for the feedback.

Posted 5 years ago

“no help. was asked to log onto portal but doesnt give me the option on the portal to change my address”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Extremely slow to respond. Thought I had been cut off at one point. Not sure why it took so long to answer my query.”

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(Car) - Posted 5 years ago

Posted 5 years ago

“B12 Absolutely desgrase full list advisor said please go to platinum. Team closed window 2nd advisor Bradley told me no post code no chat how come 1st advisor brought up info knew then I was platinum but the 2nd one said not matching failed question so mad now as I have to change plate info on car it law no one helping me at all”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Too expensive for motorbike”

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Posted 5 years ago

As an insurance broker we work with a number of insurance providers to search the market for the best price and cover for our customers. Insurers do regularly change their prices which can cause fluctuations. I am sorry to hear that you feel the price we could offer was too expensive. Thank you for your feedback.

Posted 5 years ago

“Nothing to do with the advisor I spoke to, but not excellent customer service wanting to charge £141 for cancellation, especially in the current circumstances, not impressed, won’t be using one call again”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“As an older person I object to only being able to contact you by email or live chat..I found it very frustrating trying to pilot my way around the website to be able to download my insurance document.Why cant the staff answer calls from home??”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear you had issues. Unfortunately we had to temporarily close our call centre. If it helps you can contact us via post? If you choose to contact us via post, please just be mindful of Royal Mail delivery times and include your full name, address and policy number in any correspondence. Our address is: One Call Insurance Freepost PO Box 664 Doncaster DN1 1WA

Posted 5 years ago

“I had no issues with one call insurance until I decided to change my car today and ask for a new quote from One call and was shocked at the difference in price against other similar insurance companies offering the same level of cover !!! I have never understood why insurance companies are quite happy just to let their good , , solid existing customers leave without at least trying to be competitive on price to give me a reason to stay but are quite happy to take on new customers at lower opening offers ??? The quote I was given today over the phone was at least £360 more than at least 3 other companies and when I went online that increased to nearly £1,000 a year more ... how can that be right please explain ? This is why the good citizens of the UK have such a dim , untrusting view of insurance companies in general as it just looks like most of you are trying to profiteer out of genuine hard working consumers ... a very angry Paul Henry”

Helpful Report

(Car) - Posted 5 years ago

As an insurance broker we work with a number of insurance providers to try and find the best price and cover for our customers. As a valued customer we want to ensure we have done everything possible to keep you. Unfortunately it is not always possible, particularly given the cost of a policy is out of our control. Thanks for the feedback and hopefully you'll give One Call another try in the future.

Posted 5 years ago

“Useless website. with lockdown. Trying to get refund due to reduced mileage. Can't ring anyone. live chat doesn't work and no advise on website. Typical insurance company, want your premium but if you need help nowhere to be seen. Will not renew with this lot!!”

Helpful Report

Posted 5 years ago

Really sorry to hear you had trouble contacting us. You can contact us via live chat on our website. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Our quietest time is after 2pm if you wanted to try again. We are open until 8pm on week days and 9-4pm on a weekend. If you are still having issues, please try a different internet browser such as Chrome, Explorer or Firefox. Please accept our apologies in advance for any inconvenience caused.

Posted 5 years ago

“We have been waiting for over 4 weeks to be audio recordings to resolve a dispute. We have had to request 3 times and are still waiting !”

Helpful Report

Posted 5 years ago

“Not happy with the out come.i though the person doing the live chat was rude and unhelpful”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Help with insurance”

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(Car) - Posted 5 years ago

“Useless. Wasn’t able to give me advice on how I should report convictions since it was a special case. Just kept saying “report it all” without reading what I was saying. Lost her company a £3k policy.”

Helpful Report

(Car) - Posted 5 years ago

“Customer service poor,Was charged £39 for admin fee on the portal which was not fully explained That this charge for motorcycles only not for a van or car why? No NHS discounts.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,342 reviews