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One Call Insurance Reviews

4.6 Rating 396,338 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 396,338 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous
Unverified Reviewer
“Can’t get anything done on line tried for two hours until resolved?”
Helpful Report
Posted 5 years ago
Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.
Posted 5 years ago
Anonymous
Verified Buyer
“communication on internet is not very well, long queue, lost conttact, some of your staff do not understand or pretend not to understand, all day to get terrible information about my new insurance for a new (used) car”
Helpful Report
(Car) - Posted 5 years ago
Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.
Posted 5 years ago
Anonymous
Verified Reviewer
“YOUR ONLINE CHAT IS VERY POOR AND I SPENT OVER 3 HOURS ON MY PC TRYING TO GET MY CAR CHANGED AND THEN GETTING THE AGENTS TO RECTIFY A POLICY ERROR, WRONG MODEL PUT ON POLICY.”
Helpful Report
Posted 5 years ago
Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.
Posted 5 years ago
Elaine Jammali
Verified Buyer
“Failed to better the price on my renewal, so not particularly impressed”
Helpful Report
(Car) - Posted 5 years ago
As an insurance broker we work with a number of insurance providers to search the market for the best price and cover for our customers. Insurers do regularly change their prices which can cause fluctuations. We are sorry to hear that we weren't able to beat your alternative price on this occasion. Thanks for the feedback
Posted 5 years ago
Vic Patterson
Verified Reviewer
“Live chat was very time consuming and agent was not able to offer a competitive renewal premium. Moreover, I explained that the renewal premium was almost 16% higher than the 2019 figure.”
Helpful Report
Posted 5 years ago
As an insurance broker we work with a number of insurance providers to search the market for the best price and cover for our customers. Insurers do regularly change their prices which can cause fluctuations. We are sorry to hear that we weren't able to beat your alternative price on this occasion. Thanks for the feedback
Posted 5 years ago
Andrew Jones
Verified Buyer
“Unfortunately a previous insurance company falsely had a claim noted which onecall came across, my experience trying to sort it was horrible, live chat, wrong Dept, back if que, cut off, start again at back of que, it took me a month to sort it, albeit not all onecall fault, other company too, it's just a good job I'm not a pensioner, who would just of given up. A lot of stress and messing around through no fault of my own. All it would of taken would be talking to someone personally. Thankfully it was eventually sorted by Tom Finch, who was indeed a great help and releif.”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear you had issues with our live chat service. Glad to hear our team were able to help you and again sorry for any inconvenience caused.
Posted 5 years ago
Anonymous
Verified Buyer
“Advisor did not seem experienced in answering straightforward questions. Many minutes between asking a question and answering. When I prompted to see if advisor still there, response was that she was looking into it, and answers fejt line were being typed from a script. Did not feel confident with service provided, not a great first impression of your company. You should allow your staff to actually talk to customers rather than live chat, s as nd ensure they are suitably qualified. Insuring elsewhere having actually spoken to other companies.”
Helpful Report
(Car) - Posted 5 years ago
Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.
Posted 5 years ago
Martin Pratt
Verified Buyer
“Waited 30 mins to have live chat for a quote to be told to re log in the platinum department”
Helpful Report
(Car) - Posted 5 years ago
Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.
Posted 5 years ago
John Meadows
Verified Buyer
“All I was told was wait for your email that will explain everything you will have in half hour! 9 hours later still no email... still none the wiser! Money went out my account in minutes though.”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear you haven’t received your email. Hopefully it has now arrived. If not, please check your spam/junk filter as it may well be stuck there. If the email is still missing, please could you email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you. Apologies for any inconvenience caused.
Posted 5 years ago
John Brown
Verified Buyer
“Not happy with outcome, will not be using this company again feel ripped off”
Helpful Report
(Car) - Posted 5 years ago
Angela Brown
Verified Buyer
“Contacted you today about my wifes car ins £10.16 fee that incurred extra fee of £39 charged to my credit card because they said they had to amend yrs no claims. The question is if I made simple error omitting one year they were able to check this, why do we have to prove no claims yrs? By the way no claims have been made by my wife in over 25yrs just not appeared on previous policies, Have also lived same address for over 22 yrs so traceable.Will not use your company again.Although appears as Angela Brown is me husband John posting this as I pay.”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear you had trouble contacting us. As a broker we have to manually perform a variety of security and integrity checks on behalf of our insurance providers, this can range from a variety of checks such as previous insurance history, previous claims history, no claims bonus etc. I hope this helps to explain why we need the documents you reference. Sorry for any inconvenience caused.
Posted 5 years ago
Linda Cooper
Verified Buyer
“I’m trying to send you documents I have from MIB and keep getting cut of from live chat can you send me your email to send correspondence please?”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.
Posted 5 years ago
John Proudlove
Verified Buyer
“Could not get final pricing quote for small van insurance for second driver without first going live with policy. Why should I sign up to something that I don't know the eventual cost of?”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.
Posted 5 years ago
Clifford James
Verified Buyer
“Since taking out the policy last Sunday i cant log in. on the on line chat the person said it was sorted and would have it all sorted. but still the same. please help”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.
Posted 5 years ago
Anonymous
Unverified Reviewer
“The service by operators excellent,navigating the site too complicated for those with no computer skills.A telephone with a voice on the other end is the way forward!”
Helpful Report
Posted 5 years ago
) Sorry to hear you had issues with our live chat service. Glad to hear our team were able to help you and again sorry for any inconvenience caused.
Posted 5 years ago
Michael Murzell
Verified Buyer
“I am sorry but it took j18 50 minutes to sort out a very simple problem, mind you it took another two agents before him to do much the same.”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear this. I have escalated this to the department manager to investigate. Thanks for bringing this to our attention
Posted 5 years ago
Michael Murzell
Verified Buyer
“I have never had so much difficulty in changing a car it has taken me over two hours to change a small detail that was put in incorrectly. I expect it will be put down to Covid19 sorry I cannot accept that and your agents seem to struggle with written English.”
Helpful Report
(Car) - Posted 5 years ago
Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.
Posted 5 years ago
Robert Sutton
Verified Buyer
“Lost contact half way through the messaging!”
Helpful Report
(Car) - Posted 5 years ago
Really sorry to hear you had trouble contacting us. Please accept our apologies for any inconvenience caused.
Posted 5 years ago
Anonymous
Verified Buyer
“Very slow online chat. Asked for a quote, took about 30 mins then realised they couldn’t quote using that underwriter. Had to ask questions twice, answer their questions twice and generally wouldn’t use the live chat service again unless I knew I didn’t have anything to do all day!”
Helpful Report
(Car) - Posted 5 years ago
Sorry to hear about this. Unfortunately, it does happen sometimes where a vehicle falls outside our panel of insurer’s acceptance criteria. We always do our best to find you an alternative insurer and can only apologise that this wasn't possible on this occasion.
Posted 5 years ago
Gill Bramall
Unverified Reviewer
“I have tried to contact you several times but to no avail. My Husband , Kenneth Bramall , has not had car insurance with you for over 2 years , but you are still taking payments out of our account. He sold the car 18months ago , and when I asked about insurance for his new one it was too expensive . And in this time he has had a new number plate ! Please could you sort this out please . Regards Gill. Bramall”
Helpful Report
Posted 5 years ago
Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.
Posted 5 years ago
One Call Insurance is rated 4.6 based on 396,338 reviews
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