One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,342 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I just wanted to cancel my policy and I felt like I wasn’t being listened to.”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear that you are dissatisfied with our service. Thank you for your feedback.

Posted 5 years ago

“Easy to insure a 2nd car, claimed the £40 discount, all good, so if that is all you are doing, great. But then swapped cars, lost the £40 discount, paid £24 fee (fee I understand) so feel a bit cheated on the prices, as could have reinsured cheaper elsewhere, but would have had to pay £80 to exit (after less than 1 weeks insurance - £49.99 fee that is disclosed, £30 for 1 weeks insurance when pro rata it should have been around £3.50). So feeling annoyed & a bit cheated on the price.”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear that you aren't happy with the service you received. Some changes are unfortunately subject to additional cost, particularly if they involve changing an address, a vehicle or a driver. In addition to this there is an administration amendment fee to cover the time/resources to make that change. We do appreciate your feedback and apologise for any inconvenience caused.

Posted 5 years ago

“Not at hand to change details or discuss rates or quotes. Money making. Not happy”

Helpful Report

Posted 5 years ago

“I have just taken out a car insurance with you yesterday. Going through the documentation this morning so i can set up accident info number on my phone i have been given 3 24 hour contact numbers very confusing. Why ? i received a email from you quoting 01302568737 the web shows 02037387300 my insurance certificate shows 03451223018. I am confused Please let me know which i should ring and why three different numbers . Trev”

Helpful Report

(Car) - Posted 5 years ago

You will need to contact the Claims Department on 02037387300. Please listen to all of the options available and choose the most relevant to your query, for reporting new claims, the line is open 24-hours a day 365 days a year. For existing claims the opening hours are Monday to Friday 9am -5.30pm

Posted 5 years ago

“They were supposed to call me. I waited, but no one called. I cannot use the chat system as I get migraines doing the small e mailing so it was important to call me back....nothing!”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.

Posted 5 years ago

“Go cut off and still waiting reply for my questions”

Helpful Report

(Car) - Posted 5 years ago

Really sorry to hear you had trouble contacting us. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“I really think you should have telephone lines open by now. We're 8 weeks into Covid-19 and other companies are available by phone. Live chat only goes so far although the 2 people I have "chatted" with today did everything they could to help so this is no criticism of them (jf3 I think & tg1).”

Helpful Report

Posted 5 years ago

Sorry to hear you had issues with our live chat service. Glad to hear our team were able to help you and again sorry for any inconvenience caused.

Posted 5 years ago

“I understand that covid-19 is changing the way we live and work, but I would have thought that yoo would still have phone support. I work for Sky at home and we are still dealing with calls. Also other insurance companies I spoke to today had telephone support. So I am very disappointed. I might have stayed with you if I could have discussed my policy”

Helpful Report

(Car) - Posted 5 years ago

“Could not get any information”

Helpful Report

(Car) - Posted 5 years ago

“We hadn’t finished”

Helpful Report

(Car) - Posted 5 years ago

“It was a long drwn out call, & not resolved at the end. Got cut off.”

Helpful Report

(Car) - Posted 5 years ago

Really sorry to hear you had trouble contacting us. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“I have had a chat twice now with your advisors and every time have been told the certificate of insurance should be fine now, every time I go to print it off in PDF doc it prints off with missing letters please can you sort this out otherwise I will be cancelling my insurance with yourselves. terrible experience I have had with one call will not recommend this company to anyone else”

Helpful Report

(Car) - Posted 5 years ago

Please ensure that the PDF reader is upto date to ensure that the documents can be veiwed correctly. Thank you for your feedback.

Posted 5 years ago

“On comparision web site, Legal assistance, breakdown cover, and all other benefit was included within the premium, but when renew it, all are additional charges. Information on comparision web site was misleading.”

Helpful Report

(Car) - Posted 5 years ago

All of our insurance policies come with a free basic Breakdown cover and also a free basic Legal cover. We do offer upgrades to this policy if the basic cover dose not meet your demands and need. Thank you for your review.

Posted 5 years ago

“Misleading advertising”

Helpful Report

(Car) - Posted 5 years ago

“1 hours and 3 mins to add an additional driver onto my policy. ac7 Arron wasn't dealing with the full pack on the chat line almost to the point that he appeared to be obstructive”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear this. I have escalated this to the department manager to investigate. Thanks for bringing this to our attention.

Posted 5 years ago

“Can never get through and when you do a chat you get passed from pillar to post I received no copy email of conversation to cancel as requested and I have got renewal docs in post so will have to repeat the process again.”

Helpful Report

(Car) - Posted 5 years ago

Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“2 hours to change policies to s new van and still not sorted it. one last chance then I'm cancelling my policy with you.”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Pity setting up the policy isn’t as efficient as your need for a review. I’ve been waiting half a day for confirmation email”

Helpful Report

(Car) - Posted 5 years ago

Really sorry to hear you had trouble when purchasing a policy. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times for documnets that we'd like. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“my review is this code - ep7”

Helpful Report

(Car) - Posted 5 years ago

“waited for 15 minutes in a queue. The One Call Rep was not friendly and left me waiting during the chat. I had to ask him if he was still there twice. There was no 'is there anything else i can do for you' at the end. poor expereince”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,342 reviews