One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,338 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not impressed with the service ive been with one call for a number of years, i attempted to put my partner on my car insurance don't know if it was successful or not i went into live chat asked how i get ont platinum chat and was cut off so I'm in limbo as regarding my partner being put on my policy?.”

Helpful Report

(Car) - Posted 5 years ago

“I had to repeat information many times, was asked questions I had already answered and delayed responses.”

Helpful Report

(Car) - Posted 5 years ago

“not got my email for my insurnce on my new car thats not too good is it”

Helpful Report

(Car) - Posted 5 years ago

“I had tried to change my insurance details via the portal and finally chat feature which are the only options at present. The portal could not find my new vehicle, and on chatting to at least 3 advisors over 3 days and hours spent during that process, they were unable to help either. Plus at my last attempt the database crashed cutting me off, which mean't I had to start the process again! Finally I was able to change my vehicles just 30 minutes before I had arranged to collect the car and after suggesting that I cancel the policy and go elsewhere? I do not include any of the advisors in this criticism, they all helped as much as possible but the software let the down. In a week or so when I receive my registration documents I will have to try to have my own reg number changed to my vehicle and therefore Insurance, I do not relish the prospect!”

Helpful Report

(Car) - Posted 5 years ago

“Did not listen to my clear instructions cancel renew.”

Helpful Report

(Car) - Posted 5 years ago

“Given Covid 19 the lengthy delay to wait to speak with someone on the chat line was understandable. However once I’d progressed though the queue and been redirected to a totally unrealistic quote to add a driver to my policy I gave up. Your quote was over £900 we were able to add the same driver to our policy on our other car for an additional £100. Very difficult to understand the huge discrepancy.”

Helpful Report

(Car) - Posted 5 years ago

“Took £39 out of my bank without telling me why, very shoddy practice!”

Helpful Report

(Car) - Posted 5 years ago

“Renewal quote was over £100 more expensive than all of the cheapest 10 quoted to me by Gocompare. This is why I cancelled the policy. A completely unacceptable figure from my Insurer of last year.”

Helpful Report

(Car) - Posted 5 years ago

“Consistency sadly lacking.some people like me are not computer savvy,your live chats are so slow with a very negative attitude from some of your advisors.telephone chats quicker and more personal.”

Helpful Report

(Car) - Posted 5 years ago

“Avoid like Covid 19 money makers terrible service and additional unnecessary charges way after policy was drawn up Don’t believe the hype”

Helpful Report

Posted 5 years ago

“Very dissatisfied”

Helpful Report

(Car) - Posted 5 years ago

“They might be called ‘One Call’ for a reason because when I needed to make an address change on my policy (a second call), they wanted £40 for the privilege. In addition they demanded an additional c£70 increase in the premium which seemed at odds with the reduction I got on a second car I own and my wife’s insurance policy which was cheaper albeit from other providers. So when there is talk about premiums being reduced due to people not driving so much at the only”

Helpful Report

(Car) - Posted 5 years ago

“They might be called ‘One Call’ for a reason because if you need to make any changes on your policy”

Helpful Report

(Car) - Posted 5 years ago

“As instructed i used the live chat to ask questions before cancelling my renewal. Queues were up to 42 and 6 times I was kicked out before it got to me and had to start again because you offered no other option to cancel. when i did get someone she, username cr4 was excellent, patient, helpful and took a lot of trouble to try and secure renewal. in the end though I went elksewhere for a better price with same cover”

Helpful Report

(Car) - Posted 5 years ago

“I didn’t mind the wait at the beginning of the live chat, 44 in front of me in the queue, but the waiting time in between my comments with the advisor waiting for him to respond, were extremely long. Not really helpful”

Helpful Report

(Car) - Posted 5 years ago

“I spoke to James JI8 who was very helpful. Unfortunately he was not able to resolve my problem. I asked last Friday to change the vehicle on my policy, was told it had to be referred to an underwriter, and a week later I am still waiting for them to get back to me. I understand things are a bit difficult at the moment but even so a week is still a long time to be waiting with no outcome in sight.”

Helpful Report

(Car) - Posted 5 years ago

“Very slow service. Had to start again with "chat online" to ask a supplementary question. Unhelpful replies to both”

Helpful Report

(Car) - Posted 5 years ago

“Gave me a poor quote for renewal, and then it took over a hour waiting for a live chat, and getting them to do one simple thing i.e.Stop my renewal. The agent GC6 who dealt with it was OK but had to go through an extensive series of questions before finally agreeing to cancel. Which has NOT yet been accepted?”

Helpful Report

(Car) - Posted 5 years ago

“Mm9 was very helpful and promptly provided the info requested, unlike other colleagues whom I had corresponded with previously. Mm9 was a breath of fresh air. I still have ongoing problems with One Call regards a refund. If the other staff were as helpful I’m sure my review rating would have been much higher.”

Helpful Report

(Car) - Posted 5 years ago

“Painfully slow in the chat The person handling call was very good It is the process/ system not the staff I’m unhappy about”

Helpful Report

(Car) - Posted 5 years ago

Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,338 reviews