One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,338 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Diddent pay back right amount”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.

Posted 5 years ago

“every staff member I spoke to was fine,but unfortunately the system is letting them down,on numerous occasions I tried to make a payment in the portal but it would not allow me too,it would have been easier for me to cancel the policy,cut my losses and go with someone else.”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“renewal came in an an increased price. shopped around and found a cheaper insurance with identical cover and accepted their offer. Contacted One Call to inform them that i would not be accepting their offer of continued insurance. Could not speak to an operator but had to chat. Agent could not accept the fact that i had moved to another insurance company to renew my insurance and despite telling them proceded to give me an alternative quote which was more expensive that the one that i had accepted. The agents need to listen to what the customer says to them as it is wasting everybodys time. The alternative is like a number of insurance companys is not to increase their policys and then we will stay with them. I had an accident recently and one call and their agents could not have been more efficient. You should not have to barter with an insurance company regarding renewals.”

Helpful Report

(Car) - Posted 5 years ago

As an insurance broker we work with a number of insurance providers to search the market for the best price and cover for our customers. Insurers do regularly change their prices which can cause fluctuations. We are sorry to hear that we weren't able to beat your alternative price on this occasion. Thanks for the feedback.

Posted 5 years ago

“Took a very long time to respond to each answer and still didn't resolve my query satisfactorily. So much easier to speak to someone than spend an hour online with no resolution. Have to start process again tomorrow, so not happy!”

Helpful Report

(Car) - Posted 5 years ago

Sorry you are struggling with our online services. You can contact us via Facebook messenger if that helps? Or if you prefer chat our quietest times are after 2pm each day. Sorry for any inconvenience caused.

Posted 5 years ago

“Very poor customer service skills”

Helpful Report

(Car) - Posted 5 years ago

Hi Sharon, I'm sorry you feel this way. You can contact us via Facebook messenger if that helps? Or if you prefer chat our quietest times are after 2pm each day. Sorry for any inconvenience caused.

Posted 5 years ago

“One Call automatically renewed my home insurance policy and took payment 4 days early for a hugely inflated amount. When I challenged the figure they made it very difficult to refund the payment or discuss policy options. It was only when I asked to cancel did they yield and ended up with a £300 reduction which was great! We could have all saved ourselves time and anger if they just get straight to the point and then this review would have been 5*!!!”

Helpful Report

Posted 5 years ago

Apologies for any inconvenience caused. Payments are processed ahead of the renewal date to ensure that we have cleared funds before renewing a policy. This should have been made clear in your renewal documents. Given you have cancelled ahead of the renewal date a full refund will be issued. If this is not the case, please contact us by emailing your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.

Posted 5 years ago

“I do not like live chat and much press telephone conversation , it took about 20 minutes on line, on the phone would have been 5 minutes. So called live chat not good enough ☹️”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Got cut off halfway through”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Unable to get in the portal or chat with anyone”

Helpful Report

Posted 5 years ago

“Doubt I will renew next year, poor response to requests for amended documents, re registered still no luck. If my docs DO arrive and they are not what was agreed on live chat, I shall be SO annoyed. Any chance of a reply - TO_DAY”

Helpful Report

(Car) - Posted 5 years ago

“Went on live chat with Annie - she sent a final message which disappeared before I could read it n then live chat clised”

Helpful Report

Posted 5 years ago

Sorry to hear this. I have escalated this to the department manager to investigate. Thanks for bringing this to our attention.

Posted 5 years ago