One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,336 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“asked for new quote owing to cheaper quote online & whilst I was given a price which was still more expensive the new quote did not get through to me live chat does not work corresponded with MW8”

Helpful Report

(Car) - Posted 5 years ago

“No help what so ever on policy cancellation!!”

Helpful Report

Posted 5 years ago

“I was told I would receive a call and haven’t. I need to change my policy over by Friday and would appreciate some help in doing this as the online system won’t accept it.”

Helpful Report

(Car) - Posted 5 years ago

“The team were fantastic and dealt with my query. The biggest problem was getting cut off 5 times. So on the 6 attempt I completed my query.”

Helpful Report

(Car) - Posted 5 years ago

“It took long time to get through and not able to speak to someone”

Helpful Report

(Car) - Posted 5 years ago

“Renewal price nearly double what I can get. Person spoke to Karla quite rude and abrupt "any reason you want to cancel?" Session of chat disconnected without resolving my issue and wouldnt let me reconnect. Said chat was unavailable.”

Helpful Report

Posted 5 years ago

“the operator I chatted with said I needed to log out of the chat and go into the VIP option as I was a platinum customer - not sure what she meant by this so haven't had this problem sorted”

Helpful Report

(Car) - Posted 5 years ago

“While using the live chat service it reminded of speaking to a brick wall. If your advisor had been less helpful I may have eventually sorted a quite generic query out in time for a cure for corona to have been found. Having been left without a choice to stay until the end of my term with you due to the insanity of your charges, it appeared my only option was to take out another policy for another year. You may also want to look at retraining some of your advisors. I understand the customer portal is supposed to make it easier but with limited options it didn’t give the answers I needed. If your advisors don’t want to advise maybe a change in career is needed?”

Helpful Report

(Car) - Posted 5 years ago

“I used the chat system because I was unable to change a personalised reg through the portal, however I had to wait 20 minutes before getting to talk to someone as I was in a queue of 52 people, then when the help arrived the response was so slow I had to wait constantly between messages, in all a 2 minute change took 40 minutes. I explained I was at work and needed him to be quick but it still took forever. The problem was solved but it was ridiculous with the amount of time it took”

Helpful Report

(Car) - Posted 5 years ago

“if the original customer service agent did what I asked him to do and provide me with. confirmation that my renewal policy wasn't going to be taken on the renewal anniversary date as I have recently sold that bike and brought another bike. also, confirm the policy what I was quoted for will be live on the date to replace the renewal and leave me able to provide details to the police if required... seems even the most simplistic requests are too much hard work”

Helpful Report

(Motorbike) - Posted 5 years ago

“Asked for helped told I was a platinum member can I close and re login in..said I couldn't was told no one can help me 😔”

Helpful Report

(Car) - Posted 5 years ago

“Spoke to mm9 she was helpful but web kicked me out 3 times”

Helpful Report

(Car) - Posted 5 years ago

“Spent over three quarters of an hour on the live chat just to change car and got nowhere”

Helpful Report

(Car) - Posted 5 years ago

“Someone was going to call me with regards to renewal but no call :(”

Helpful Report

Posted 5 years ago

“Was told underwriter would get in touch but have heard nothing ck8”

Helpful Report

(Car) - Posted 5 years ago

“I appreciate we are in a pandemic however I don’t believe you do not provide an adequate point of contact via telephone. To try to amend my Policy via a portal that said I was unable to process my request this way and need to make contact by echat To then be held in a queue for 30 minutes I feel was appalling. The lady who I spoke to was very helpful once I eventually made a contact. As I was only amending my policy this was a difficult process and feel for anyone who has to make contact to report an accident.”

Helpful Report

(Car) - Posted 5 years ago

“Did a live chat cos was not happy with renewal quote and got a revised quote which was still £10 more than a quote for identical cover from comparison site also the multi policy discount you get offered is only available after you get insurance not for renewals so after being with one call for about 10 years they DO NOT want loyal customers. Moving on”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear you are unhappy with the service provided. As an insurance broker we work with a number of insurance providers to search the market for the best price and cover for our customers. Insurers do regularly change their prices which can cause fluctuations. Sorry this has resulted in your premium increasing at renewal. It is sometimes possible to find you an alternative price - so it is always worth checking again before cancelling or going elsewhere.

Posted 5 years ago

“used live chat and was expecting an e-mail with the response to my questions. Unfortunately no response to date.”

Helpful Report

(Car) - Posted 5 years ago

“More on line staff needed. The whole office is on lock down so only a chat service ???? Most companys are open”

Helpful Report

Posted 5 years ago

“I have spent 2 hrs today trying to find my insurance and witing for the chat service over 40 in que Also the chat service cuts you off if you come away to go back So you go back to the end of the que again why I have two policys that was not live on the portal”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,336 reviews