One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,336 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was hoping for them To be more willing to match competition prices”

Helpful Report

(Car) - Posted 5 years ago

“This company is NOT the easiest to deal with, unless you are wishing to buy or renew insurance it is virtually impossible to speak to a human, live chat is a poor substitute. When you are trying to arrange your insurance and only want INSURANCE, you cannot purchase it WITHOUT going through webpage upon webpage offering extra cover for numerous add-ons specifically designed to hard sell the products. Next I got letters from them demanding proof of no-claims discount and advising me that the my policy could be cancelled or extra charges incurred. This sounds fair enough but my previous insurer WAS One Call, my previous policy expired 22nd of March and I decided not to renew until the lockdown was lifted. I am beginning to wonder if they have been reading the Ryanair book of customer service.”

Helpful Report

Posted 5 years ago

“Hi I am not very happy with your live chat on the internet it is so hard to do and like to speak to someone on the phone . Thanks Richard”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear you had issues with our live chat service. Our phone lines are currently not operating due to us working with minimal staff in line with the government guidelines. You can contact us via Facebook messenger if that helps? Thanks.

Posted 5 years ago

“The first assistant was not helpful at all but credit to the second one I spoke to for the help they gave in a very professional manner. I was given a renewal quote higher than the one offered on the one call web site. But the assistant couldn’t match this quote.”

Helpful Report

(Car) - Posted 5 years ago

As an insurance broker we work with a number of insurance providers to search the market for the best price and cover for our customers. Insurers do regularly change their prices which can cause fluctuations. We are sorry to hear that we weren't able to beat your alternative price on this occasion. Thanks for the feedback.

Posted 5 years ago

“Cannot contact by telephone for policy matters :-( Chat service is only available sometimes - unavailable others - despite stating it is ALWAYS available between certain hours. When I did get through the wait of 20 minutes to reach an adviser meant I could not go through the loooooong story required before having to do other things - and NONE of this would have necessary had the POOR website allowed me to correct a minor error on my part of the date on which to start the policy - 1 day earlier. Later I decided to repeat the WHOLE process to get another quote - only to find starting the policy 1 day earlier INCREASED the premium by £21 ??!!”

Helpful Report

(Car) - Posted 5 years ago

Sorry you are struggling with our online services. You can contact us via Facebook messenger if that helps? Or if you prefer to chat our quietest times are after 2pm each day. Sorry for any inconvenience caused.

Posted 5 years ago

“I requested a paper copy of my policy , the advisor was reluctant to send this . And asked me why I needed it . Made me feel uncomfortable and she pointed out I may not get this next time .”

Helpful Report

Posted 5 years ago

Sorry to hear about this. We understand that it is a very difficult and challenging time. We will do our best to help in any way we can. Please can you email us at reviews@onecalldirect.co.uk with your full name, address, policy number and a brief explanation and we will look into your options for you. Rather than cancelling it may be that we can reduce the annual mileage or look at a different payment date? The last thing we want to do is cause additional stress in what is already an upsetting time.

Posted 5 years ago

“Wasn't easy to get an answer to the simple question I started my Live Chat with. Had to upload twice a document on the Customer Portal, despite both times receiving the 'Uploaded Successfully' message? Also have found switching to One Call not easy, with the added request for this NCB proof document from my previous Insurer coming a month after making my purchase and switch decision, despite the Insurance company behind the broker being the same for last year as it is this year? Have switched before a number of times, including to One Call, and not been asked for this before in the 23years I have had this insurance requirement.”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“Nothing went wrong with the call advisor, she was a credit and was very helpful. However, when I receive a letter that clearly states and I quote "We will automatically renew your policy on: 25th June 2020" but YOU take the money on 22nd June it tends to 'hack' your customers off. So no matter how many company reviews you want YOUR company needs more clarity. This is from a customer that has 5 motorcycle policies and if you want my business again YOU had better 'UP YOUR GAME'.”

Helpful Report

Posted 5 years ago

Apologies for any inconvenience caused. Payments are processed ahead of the renewal date to ensure that we have cleared funds before renewing a policy. This should have been made clear in your renewal documents. Given you have cancelled ahead of the renewal date a full refund will be issued. If this is not the case, please contact us by emailing your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.

Posted 5 years ago

“Online portal not working at all!”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear about the issues you've encountered. We will happily investigate this for you if you could email your full name, address, policy number and a brief explanation to reviews@onecalldirect.co.uk. Thank you.

Posted 5 years ago

“Couldn’t change insurance to a new car online. then couldn’t change on the online chat took 2 hours now waiting for phone call”

Helpful Report

(Car) - Posted 5 years ago

Really sorry to hear you had trouble contacting us. We've been extremely busy and operating on minimal staff in line with the government guidelines, this has resulted in longer wait times that we'd like. Please accept our apologies for any inconvenience caused.

Posted 5 years ago

“Misinformation from the first livechat agent, better training required. Initially reported to NWS via the telephone, only to receive a text saying, they couldn't deal with my claim, informed by them to call National Windscreens myself.”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear this. I have escalated this to the department manager to investigate. Thanks for bringing this to our attention.

Posted 5 years ago

“Did not help at all”

Helpful Report

(Car) - Posted 5 years ago

Sorry you are struggling with our online services. You can contact us via Facebook messenger if that helps? Or if you prefer chat our quietest times are after 2pm each day. Sorry for any inconvenience caused.

Posted 5 years ago

“Although I have given 2 stars for one call insurance as a whole, I would give cf1 a 5star rating as she solved my problem for me in double quick time. She really looked after me and sympathised with me over my delemma. First class service from cf1.”

Helpful Report

(Car) - Posted 5 years ago

Hi Brenda, I'm glad you were happy with the service from CF1. But what was it that ruined your experience as a whole. If you would like us to investigate it please email reviews@onecalldirect.co.uk with your full name, address, policy number and a brief explanation and we will look into this for you

Posted 5 years ago

“Took me several attempts to cancel my renewal, the operator RA2 was only doing his job but kept asking questions about my new quotes. I didn't like the way the company handled a claim so wanted to get away from them anyway, have always had positive experiences with insurance companies in the past, but not these guys.”

Helpful Report

Posted 5 years ago

“I was cut off from my online chat before I had finished reviewing my new quote. I "agreed" a new deal but this had not changed on my online policy schedule.”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“I am trying to cancel automatic renewal. This is not available through the customer portal. There is a dedicated number for cancellations, but this only has an automated message directing to the customer portal. I sent a letter over a week ago cancelling my renewal and asking them to email me and confirm. Still no response. There is no freefone or email address for cancellations. I did not make any claims so cannot comment on their service, but the automatic renewal is a total shambles”

Helpful Report

Posted 5 years ago

“Just using this live chat complaints and having help to do so with family member as not great with online correspondence which is the only from of communication at this moment,just about to answers at length an answer and was closed very frustrating you might be great on computer but we are not.”

Helpful Report

Posted 5 years ago

“Very frustrating as every time the live chat cuts out you have to join the queue again and answer the same questions again to some else which takes ages! You cant minimise live chat or go between tabs without being cut off, Poor system.”

Helpful Report

(Car) - Posted 5 years ago

Posted 5 years ago

“The lady I managed to get through to sort my problem very quickly Ve3 Vikki I belive her user name was.”

Helpful Report

(Car) - Posted 5 years ago

“Jl8 - very rude customer service please read chat”

Helpful Report

(Car) - Posted 5 years ago

Sorry to hear this. I have escalated this to the department manager to investigate. Thanks for bringing this to our attention.

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,336 reviews