One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 436,407 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 436,407 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lewis, EW9, was very helpful and saved me £35.”

Helpful Report

Posted 1 month ago

“Campbell Downie, agent CD3, was very polite and helpful today in dealing with our enquiry and putting a new policy in place.”

Helpful Report

Posted 1 month ago

“SM2 helped me today. Just to point out I had spoken to two other customer service people beforehand and they were very unhelpful. SM2 from the start was friendly, and asked the relevant questions straight away to be able to assist me. Not only did she help me but she cleared up exactly what was going on with my direct debit and gave me the assurance I was looking for. The other two said the direct debit failed and blamed my bank. So yes Sarah showed what customer service is meant to be, 10/10 all day long. She deserves a raise in my opinion. So well done again and thank you very much for your effort to solve the issue. Much appreciated”

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Posted 1 month ago

“Agent sp6 was extremely helpful in the online chat, went through all of my policy and found me a better price.”

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Posted 1 month ago

“JT3 was extremely patient and helpful I also didn’t realise my breakdown cover wasn’t enough.”

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Posted 1 month ago

“TW9 was very helpful”

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Posted 1 month ago

“SP6 was my call handler. She was very helpful and resolved all my queries. Thank you!”

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Posted 1 month ago

“Very fast and efficient, competitive price service”

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Posted 1 month ago

“LB5 helped fix the problem and was very helpful when I could not answer all the questions accurately.”

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Posted 1 month ago

“My agent was co4. She was polite, respectful and answered my query promptly and effectively.”

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Posted 1 month ago

“Very happy Becca was great”

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Posted 1 month ago

“Good service when I was unable to stop the screen crashing”

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Posted 1 month ago

“HM1 was very helpful and quite quick with the answers”

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Posted 1 month ago

“I have to say that this is one of the most effective live chats I have used. My agent LB3 was quick to requote me saving me a substantial amount on my automated renewal price(my intention was to cancel my renewal)”

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Posted 1 month ago

“Agent EG5 answered my question. Perfect.”

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Posted 1 month ago

“LG3 Agent Lauryn was very helpful and proggessed my issue.”

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Posted 1 month ago

“Quick response to my query. Very pleased with response from online chat.”

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Posted 1 month ago

“Ji9 was very helpful and quickly assisted me with my query . He was professional and kind”

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Posted 1 month ago

“Leanne Warren was very helpful and polite. Sorted my new insurance out without any problems.”

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Posted 1 month ago

“Great service. I wasn’t happy with my renewal price so I contacted PE2 to cancel. They looked at my new quote and practically matched it for me. This saved me the hassle of having to change over to a new company.”

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Posted 1 month ago

One Call Insurance is rated 4.7 based on 436,407 reviews