One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,207 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Joshua JC8. was extremely helpful with my questions and sorted the issue promptly. Kind regards Lynne”

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Posted 1 month ago

“SM5 was very helpful polite from start to finish. She is a credit to the Job.”

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Posted 1 month ago

“MB1 - helpful and informative”

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Posted 1 month ago

“ML2 was very helpful and sorted out the renewal of my home insurance.”

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Posted 1 month ago

“I had an amazing experience with the representative BC1 who assisted me on live chat during my car insurance renewal. She was professional, friendly, and incredibly knowledgeable. She answered all my questions clearly, guided me through the process step by step, and made everything quick and stress-free. Her patience and attention to detail really stood out. I couldn’t have asked for better support—thank you for making the renewal process so smooth!”

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Posted 1 month ago

“Do feel that admin fee is extremely steep especially when if addresses arnt on the website to do it your self then it customer should not be penalised”

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Posted 1 month ago

“Efficient, helpful and concise form LE6.Leanne Warren-le6”

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Posted 1 month ago

“SP6 made the renewal nice and simple - job done in no time, 5*'s”

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Posted 1 month ago

“It didn’t!but Paige, PS1 was very helpful when I eventually managed to access the live chat. I found the questions about my existing status with you puzzling, you know my status via my accessing the site through my password”

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Posted 1 month ago

“Thank you so much for everything Thank you for your help and listening to my problems”

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Posted 1 month ago

“EK2 was very polite, helpful and even laughed at my jokes even though she must have heard them a million times before.”

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Posted 1 month ago

“RW2 was extremely helpful supporting me today”

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Posted 1 month ago

“The agent I spoke to was LE6.Leanne Warren-le6 She was very pleasant and easy to talk to... she was attentive and concise and sorted out my policy quickly and effectively. Thanks.”

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Posted 1 month ago

“SMH was very helpful, very polite and professional”

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Posted 1 month ago

“AT7 was helpful”

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Posted 1 month ago

“IS1 agent was helpful & i was happy with the service prompt & efficoenrd”

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Posted 1 month ago

“Started today with some amazing customer service from MB1, a credit to OnceCall Customer Services. Having found a better price elsewhere, MB1 was extremely accomodating, looking into alternative products that may suit my needs and suggesting additional products and services. As a result, I feel that I now have the best values renewal available. MB1 completed this in a relaxed, informative and knowledgeable way. Thank you.”

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Posted 1 month ago

“I contacted One call to requote my policy . PS1 was the person dealing with the chat. Didn’t take long and got a lot better quote and some other options that are worth thinking about in the future. Pleased I can continue though One Call as the service is great. Thanks again PS1 👏👏👏👏👏👏”

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Posted 1 month ago

“Customer service rep GM2 was very professional and informative. She explained everything thoroughly. The renewal of my motor insurance was quick and painless, and much cheaper than I anticipated. Thank you.”

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Posted 1 month ago

“Very helpful support from RW2 with my renewal”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,207 reviews