One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,721 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Spoke with an agent JB6 reference my renewal. Jess gave me all the details I needed and was extremely helpful and efficient. As a result I will no longer be cancelling my renewal and will continue to use One Call for my car insurance. I must say she was a breath of fresh air when it comes to chat lines.”

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Posted 1 month ago

“Very helpful”

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Posted 1 month ago

“Megan mf9 very helpful and swift in dealing with my change of vehicle”

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Posted 1 month ago

“I went on the online chat with Jess (Jb6) to chat about my renewal quote as I had received a better offer for the exact policy the compare the market, Jess was able to match this quote and check that enhancements that I had added to my policy were still needed. Quick service and very straightforward renewal.”

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Posted 1 month ago

“JB6 was really helpful, patient, friendly and dealt with my queries quickly and efficiently via the live chat!”

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Posted 1 month ago

“Really great service from LB3 to find renewal premium which meant I didn’t need to leave”

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Posted 1 month ago

“AE1 was really helpful and provided a great service very happy with my experience today”

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Posted 1 month ago

“EK2 was extremely professional and helpful thank you kindly from an over 70s gentleman who struggles with this kind of thing”

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Posted 1 month ago

“first of all on chatting with agent LB3 she was very helpful and would give her top marks for her service provided , the reason i have given a 2 star is due to the fact that I have been trying to change my car on my policy since 12pm today until 7pm tonight after 7 calls made today and 2 emails sent and promised call back by agent Esmond, i then chase this up at 17.20 to be told by agent Jasmin JM6 that sorry we cant help you as close at 5.30 and Esmond would call me in the morning , I advised that i could not leave this until the morning as this would mean my new car would be uninsured , still was told cant help go to portal , I explained that i was not confident in using this and was told nothing she could do after speaking to a manger , so not the best service provided in this instance . I look forward to your reply to the complaint I have logged with agent JM6”

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Posted 1 month ago

“Emily (ER5) was a fantastic help. I can’t thank her enough.”

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Posted 1 month ago

“They provide a place where you can hand over money and be compliant with the requirement for insurance. If you never need to speak with them, after they have your money go here. If you might want to speak with them consider the following. They have un-manned their telephone lines and their email addresses are all 'noreply'. The only way to communicate with them is via chat. The lowest I have been in the queue is 25th. It took 40 minutes to get to 1st. Another 3 to become the chattee. Made my request and was then left hanging. They have had MY One Call er CHAT. Never again.”

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Posted 1 month ago

“Quick and friendly insurance renewal conducted by Jake (ji9)”

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Posted 1 month ago

“Hi, I had to cancel my car insurance and spoke with agent MF7 . Megan was very helpful and sorted this out for me straight away. Very good customer service.”

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Posted 1 month ago

“Great customer service off KT 1”

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Posted 1 month ago

“The customer service person was very helpful and patient and efficient answered my questions and dealt with my amendment of policy Think his ref was LH6”

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Posted 1 month ago

“Le6, Leanne - very good customer service, polite, professional and a pleasure to deal with. Thankyou”

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Posted 1 month ago

“IS1 handled questions in a swift and friendly manner - nice to do business”

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Posted 1 month ago

“I spoke to KT7 who was very helpful and patient with me. Everything was as I requested and very happy with price.”

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Posted 1 month ago

“IS1 was very helpful throughout”

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Posted 1 month ago

“LS2 was very efficient”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,721 reviews