One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,368 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,368 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’m was very happy with the young lady operative that called me today she was clear positive and easy to understand she is a credit to one call insurance.”

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Posted 3 weeks ago

“TW9 was very helpful and professional answering all my questions and getting me a better quote, my only issue is with One Call and I tried to call them 3 times and when I went on chat I was 34th inline! But TW9 was excellent!”

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Posted 3 weeks ago

“Really easy. Tara was really helpful and managed my query quickly. Very happy. 5stars TJ2”

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Posted 3 weeks ago

“Very good customer service . Jack was very helpful and quick in responding to my queries.”

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Posted 3 weeks ago

“I needed to make extensive changes to my insurance policy and my advisor was extremely helpful”

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Posted 3 weeks ago

“I used the online chat to discuss my renewal quote with CH5 and it was very straightforward.”

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Posted 3 weeks ago

“RW2 totally professional throughout the call answering all my questions and making sure I understood what was happening. Excellent”

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Posted 3 weeks ago

“KT1 quickly and efficiently responded to my queries and I was able to renew my policy without further comparison investigations. Thank you.”

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Posted 3 weeks ago

“JG4 was exceptional, very good company”

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Posted 3 weeks ago

“Mia great help and got me a better quote than the renewal with an upgrade on hire car ..delivery was easy to understand ..customer service 5 stars”

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Posted 3 weeks ago

“Fast efficient answer to my question from EW9”

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Posted 3 weeks ago

“Thank you so much JS4 it was great chatting to you your customer service is outstanding extremely helpful and very polite you sorted me out within minutes and got my price where I needed it to be Thank you for all your help”

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Posted 3 weeks ago

“He was so helpful and made it so easy. It made my day to know I am insurance for next year”

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Posted 3 weeks ago

“I needed to change the insurance to a new vehicle and Isabelle (IS1) was amazing and explained everything thoroughly. Thankyou.”

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Posted 3 weeks ago

“JC6 did a good job. helped me change my policy easily.”

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Posted 3 weeks ago

“All explained clearly and confirmed my questions straight away. Polite and friendly”

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Posted 3 weeks ago

“Once you can finally get through to customer services, they are very helpful. Firstly I spent 15 minutes waiting to speak to an actual person, then gave up and went onto their chat line instead. Waited around 25 minutes to get through.”

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Posted 3 weeks ago

“I spoke to renewals today about making a price adjustment to my policy it was listened too and easily agreed overall.many thanks to Leon(LC6)for being attentive and helpful and fulfilling my request.”

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Posted 3 weeks ago

“Called One Call and phone was answered almost immediately by Jade (JS4). She was very helpful and was able to save me over £120 per year on my insurance. This is how customer service should be.”

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Posted 3 weeks ago

“Curtesy call to check all my details were correct well handled by Ellie EA6 thank you”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 400,368 reviews