One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,656 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,656 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I always had good cover with one call, however I have been given misleading messages to cancelling my cover and have ended up having to pay more than I was originally told, the lady I spoke to was most supportive, however it was very annoying to be told mixed ideas”

Helpful Report

(Car) - Posted 5 years ago

“No problems with receiver at other and on phone, received a letter for car license and national insurance number with a thret to cancel policy in seven days , only five days notice, when payment by phone three weeks earlier no request was made on that day of payment I could not listen to your recorded message due to battery on phone died. The system you've got at the moment is to long winded on setting up a policy.”

Helpful Report

(Car) - Posted 5 years ago

“Difficult to access a person to speak to as the online live chat did not work and the phone number to contact is not readily available. I found a number by having to go through a number of FAQ's. Once through there were too many options to have to negotiate to get to where I needed to be. Must be clearer how to get to speak to someone and quicker options to get to the right area.”

Helpful Report

(Motorbike) - Posted 5 years ago

“Had to call 3 times to get the right person. First time I was given a number which didn't open for another hour. Phoned back and was given a different number, guy very rude. Third time it was same person, he said I had pressed wrong options to get to him. Finally got through to someone after 4 attempts. Not ideal when just been in a car accident and standing at the side of the road with my car blocking the road!”

Helpful Report

(Car) - Posted 5 years ago

“Live chat extreamly poor never works. All I want is confirmation email that my proof uploaded is all ok and I won't have the stupidly high cost added to me. Keep trying live chat and never works very poor so have to call over and over again. Why offer live chat when not working ever.”

Helpful Report

(Car) - Posted 5 years ago

“rc2 fixed the problem i had the only thing i would say is it took a long time to get to talk with someone was at the point of giving up and that is the reason i am giving the rating i have”

Helpful Report

(Car) - Posted 5 years ago

“too many meesages on the phone before I got to the correct department. Needs to be simpler even though I had to wait.”

Helpful Report

(Car) - Posted 5 years ago

“Far to long kept waiting in a queue. Both over the phone and Portal.”

Helpful Report

(Car) - Posted 5 years ago

“aged a couple of years waiting for them to pick up the phone!”

Helpful Report

Posted 5 years ago

“It took several days to get through without being asked to wait (at one point I was told I was number 12 in the queue!) which added to the cost. When I finally submitted payment I received an automated call that the account hasn't been set up, and got disconnected.”

Helpful Report

(Home) - Posted 5 years ago

“A lot of stress has been created with threats to cancel insurance. Wife nearly In tears thinking she has shared appropriate documents. We have never had this sort of issues with other insurers. Claire has now resolved when speaking by phone and live chats with one call today”

Helpful Report

(Car) - Posted 5 years ago

“I asked for paper policy in the post, this was refused even though I had received paperwork from the previous week (I had adjusted my policy)”

Helpful Report

(Car) - Posted 5 years ago

“I am a new customer so i Have no review yet about one call insurance. I hope i willi be a very happy and sastify customer”

Helpful Report

(Car) - Posted 5 years ago

“Price and cover very good.Payment screen crashed. Live chat, on third attempt, told me to call contact no. options 2 and 4. Listened to much guff waited 15 minutes was cut off. Re-called, same guff, 10 minutes got through, no transaction had occurred, transferred to sales, same guff twice no pick up, I hung up. Live chat from home insurance page told I through to motor insurance, cannot help. Poor”

Helpful Report

Posted 5 years ago

“Be warned, if you've taken out gold breakdown cover and they tell you it includes homestart!! Your car has to be 0.5 mile from outside your house!! as I have learnt today!! So in effect your not getting a gold service!!”

Helpful Report

Posted 5 years ago

“user mm9 was very helpful and patient but I was cheesed off with the number of options I had to select and wait”

Helpful Report

(Car) - Posted 5 years ago

“Just wanted to speak with someone to change my car, had to log in twice to the portal duplicating all the details entered previously even though I had a ref number from 1st chat , then had to wait again in a long queue not good. Still dont know if I'm insured for new car tomorrow!”

Helpful Report

(Car) - Posted 5 years ago

“The person I spoked to seamed not to know where anything was i was keeped waiting along time as he sorted it out”

Helpful Report

(Motorbike) - Posted 5 years ago

“I'm seriously unimpressed having called to discuss one years NCD which I didn't think we had for my son's policy. I am 10 days into cover and was told that the additional information to lower the risk would give rise to a £2.80 reduction in monthly charge but that I needed to pay £39 admin fee to effect it. How absurd. I am currently on hold (30 minutes on the phone)”

Helpful Report

Posted 5 years ago

“Took way too long to get through both on the telephone and live chat definitely not going to renew because of this”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,656 reviews