One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,662 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“However VC3...5”

Helpful Report

(Car) - Posted 5 years ago

“Online chat did not work, I then called the number after having to search for it, the lady that answered my call clearly didn't want to help me and made it clear that I was wasting her time...very poor customer service, I will look for another insurance supplier when my policy ends”

Helpful Report

(Car) - Posted 5 years ago

“The adviser with the username of am3 was very efficient and sorted my problem, however i dont like the chat.. its far too slow and i had a problem when i had a pop up saying that the chat had ended and it hadnt. I was waiting to go pick up my new car and it took hours to sort the insurance.far far better to just pick up the phone and talk to a real human being with a voice. Also i am 62 years old and not up on technology that much so maybe you should think of your older customers. Not having a phone number to speak to sombody will most definatly make me go elsewhere for my insursnce.”

Helpful Report

(Car) - Posted 5 years ago

“Just wanted to speak to someone to change my address took way too long doing it by messaging”

Helpful Report

Posted 5 years ago

“VE3 person was prompt and helpful. But it took 2 calls and lots of option pressing and waiting, including listening to the same warnings and options several times. Your phone system is awful and would make me inclined not to use you again”

Helpful Report

(Car) - Posted 5 years ago

“When someone dies do not expect a 'sorry for your loss' or anything along those lines. Maybe the online chat person is a robot? But still, a little empathy training to staff (robot responses too) would be helpful. Other than that, it was easy to set up my father's insurance and do it all online and by email.”

Helpful Report

Posted 5 years ago

“Spent 28 minutes waiting to speak to an adviser after calling.....far too long in my opinion.”

Helpful Report

(Home) - Posted 5 years ago

“I’ve been trying to change my vehicle insurance to another vehicle but you keep telling me I can’t yet I go online and get a quote from you so why can’t you change the registration on my policy”

Helpful Report

Posted 5 years ago

“Agent helpful but far too much information churned out , already read online myself but was made to go through again !”

Helpful Report

(Car) - Posted 5 years ago

“Cannot log on to change my address details. Live chat not working. Absolutely typical this bit works. I only want to change my address details. You will not accept anything I write date wise in the portal”

Helpful Report

Posted 5 years ago

“Very simple and it will not take me the 45 minute i had been kept on the phone just to set up a policy. 1. Person who i had spoken , very polite, apologised for the time it was taking to confirm my on line insurance. 2. far to may sale pitches on this or that loans, everything i did not want to hear. 3. informed i had to listen to scripted parts. the same thing on what i was ging to read when my policy arrived via e mail, another waste of time. Regards L M turner”

Helpful Report

(Car) - Posted 5 years ago

“Took 4 Days of trying to eventually get through, no usable email address and most options on live chat are "unavailable"! When I finally got through the call handler was amazing though, efficient and very helpful 🙂 Her ref number was BD2”

Helpful Report

(Car) - Posted 5 years ago

“Needed to swap policy to new car. First tried online (which promised to be a smooth operation) which ended in a “computer says no” message and requested me to try the Live Chat option. I did this, having to fill ALL the new car details in manually (it also was not set up so you could read the options on an iPad) only for it at the end to say the Live Chat session had ended and did I want to try again. So I resorted to calling, which is easier said than done, as the telephone number is well hidden on the website, or not even present, as I had to dig out an old email to find it. Once on the phone and being given 300 options to have to listen through the entirety of before you can choose, and being constantly told you should use the online or Live Chat options I was finally told there was a 10 minute wait and I was 17th in queue! The lady I eventually spoke to was very efficient and dealt with the very easy change quickly but that was the ONLY good point about the interaction. Will not be in a hurry to renew next time and in fact have requested the auto-renew function turned off!”

Helpful Report

(Car) - Posted 5 years ago

“We were offered the platinum service for our car insurance. I need an annual certificate as a requirement of my job that I have to provide my employer with each year. On this platinum policy, it is not possible as your policy renews every month. I pay by direct debit and when i asked for an annual certificate, was told no and I would have to cancel this policy and get a new "ordinary" policy - which was going to cost nearly £ 5.00 more every month! I told them to leave it for now and I will continue to print my documents off every month in the meantime, but as soon as I get a minute, I'll be going elsewhere! They do not make you aware of this when offering it! Very misleading and a waste of my time - spent over an hour on the phone finding this out and was cut off the line 3 times in the process! Generous 2 stars but not a good experience.”

Helpful Report

Posted 5 years ago

“Poor service paid for a hire car but had trouble getting this service took over one week for a hire car to even be offered”

Helpful Report

Posted 5 years ago

“It took me an hour and a half to get car insurance altered to include my new car. The web site was down, I chatted to two agents and both times the link failed delaying the process. Then I was told to pay £36 to alter the details by chat but then told it is not possible to use the portal for a new car as the system does not recognise a new cars reg so the £24 fee cannot be claimed! Finally I called and after a 10 minute hold spoke to mm9 who then resolved the matter speedily. Why have an online company whose web site is off line, and isn’t set up to allow new cars to be added to existing insurance, but then charge £36 for not having used an on line system which isn’t set up properly?”

Helpful Report

(Car) - Posted 5 years ago

“i had to wait 15 min for someone to speak with me and then The lady told me that I have to provide you photo with my driving licence and Proof of No Claim bonus but she didn't even told me where do I have to send those to. Now when I'm trying to connect online its saying that its server error. I'm trying to provide you all the information to avoid the cancelation of insurance but looks like no one can help properly.”

Helpful Report

(Car) - Posted 5 years ago

“Received home insurance renewal that had excluded elements of current years cover and had reduced the building cover by 75% but had increased the premium - unbelievable! Called to clarify but gave up waiting”

Helpful Report

(Home) - Posted 5 years ago

“Waited 50 minutes just to change my address and additional driver”

Helpful Report

(Car) - Posted 5 years ago

“The customer service representative who assisted with cancellation of my policy was very helpful and friendly - hence 2 stars. I would not recommend One Call - I unknowingly failed to provide a document to prove my no claims bonus and they did not inform me but proceeded to charge more than my whole premium and a hefty admin fee. I would have expected to have been informed prior that the provided document was not sufficient. I recommend potential customers check their admins fees prior to joining”

Helpful Report

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,662 reviews