One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,662 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“passed on to 3 different people. over 15 mins on hold”

Helpful Report

(Car) - Posted 5 years ago

“I was frustrated by being constantly shuffled around between "options" on the phone, with no chance to talk to a human. I eventually used "Live Chat" on line and succeeded in making my request. Subsequent service by the contractor was O.K.”

Helpful Report

(Car) - Posted 5 years ago

“I tried calling and was in a queue ,tried to fill out details online of a change and found it difficult so tried live chat . i was on there for almost an hour and i was asked the same questions a few times i mentioned this and it was brushed off and after all this im then being charged £15 administration fee for hardly anything .”

Helpful Report

Posted 5 years ago

“Not customer focused, a client is just a number in their system.”

Helpful Report

(Car) - Posted 5 years ago

“Renewal quote didn’t match others sourced and when I said I wanted to stop my auto renewal the line went dead. So I now have to call and wait for another 20mins to do that”

Helpful Report

(Car) - Posted 5 years ago

“Initially i thought the business and product was suitable but after 1 week i was informed my policy cist wiuld jump by 20% due to a historical claim. I spoke with my past insurer Churchill who couldn't have been more helpful to check the records and provide One Call with the evidence required. I'm wary in this day and age of companies who remove funds from a bank without authorisation when a database has incorrect information. The jury is very much still out on One Call as business behaviour like this is quite unethical”

Helpful Report

(Car) - Posted 5 years ago

“Was redirected 4 times to options menus so eventually hung up”

Helpful Report

(Car) - Posted 5 years ago

“Jack was very helpful but One Call insurance will not get my business again”

Helpful Report

(Car) - Posted 5 years ago

“The consultant who dealt with my issue was 5 star but the company one call ins gets a poor rating.”

Helpful Report

(Car) - Posted 5 years ago

“Slow and gave me the wrong information. It started from the previous conversation on Monday. Shocking service and please to be with a different insurer”

Helpful Report

(Car) - Posted 5 years ago

“Never had issues in 20 years proving no claims with other insurers but One Call making me feel like I'm lying (I'm not). Not easy to deal with as no phone number and only chat facility-agent helpful but I'm still very disappointed so wouldn't choose them again.”

Helpful Report

Posted 5 years ago

“I have never encountered such a long convoluted telephone system ever before. It repeatedly advises you to go online. I did that. The online advise said-phone up..?! Eventually got to speak with someone. Sorted in 50secs. Shame it took 30mins to speak with them. Very poor service. Employ some people!? Person i eventually spoke with was great.”

Helpful Report

(Car) - Posted 5 years ago

“I was most annoyed to be kept waiting for enough time to get undressed, take a shower, before the renewal team answered the phone. Not good enough.”

Helpful Report

(Car) - Posted 5 years ago

“I felt the man was too abrupt”

Helpful Report

(Car) - Posted 5 years ago

“my chat dropped out twice so I gave up”

Helpful Report

(Car) - Posted 5 years ago

“My only contact with One Call has been on the telephone - waited ages + no one responded so put the phone down. The chat service was not much better - the person to whom I was 'chatting' seemed impatient and was not friendly or especially helpful. Heaven forbid I should be in an accident !”

Helpful Report

(Car) - Posted 5 years ago

“For a company called One Call I waited nearly 20 minutes the agent couldn't deal with my request and told me to call back...should be called Wait and two call!”

Helpful Report

(Car) - Posted 5 years ago

“The waiting time is 15mins +. Too many options on the phone when you just want to talk to operator for help. Payment was confirmed by operator then received email advising declined. Have tried for 2 days to rectify this getting again waiting over 15mins at one stage was 35 in a queue.”

Helpful Report

(Car) - Posted 5 years ago

“I wanted to notify One Call about a change of address on my car insurance. They were difficult to contact, the online chat didn't work for much of the day and telephones were busy. They advertise that you can make changes on your portal but many of these are not available at the moment. When I got through on the online chat the advisor said it would have been cheaper to amend the policy on the portal, but as it isn't they would charge £39 admin to make any changes to the policy. This is unreasonable and doesn't reflect the work required the process the amendment which too a couple of minutes.”

Helpful Report

Posted 5 years ago

“Very snotty didn't help me at all so will not be recommending you to anyone.”

Helpful Report

(Car) - Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,662 reviews