One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,662 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Didn't get the cover I purchased with one call a lot of blueprints and miss-guided extras”

Helpful Report

Posted 5 years ago

“Far too long to answer a query”

Helpful Report

(Car) - Posted 5 years ago

“The live chat was one of the poorest portals I've ever used. The first advisor, Anthony wasn't too bad but Victoria didn't respond for quite a while and even if she was checking system for details, she should have let me know she was doing that, instead of going silent for ages. At the end instead of politely signing off, I had to ask if that was all. A lot of training needed for live chat staff from my experience.”

Helpful Report

(Car) - Posted 5 years ago

“Only insured with onecall in May and have now recieved two threats of cancellation because my dd was cancelled. I have not cancelled said dd and they now want me to pay an extra £30 default. What a joke!”

Helpful Report

Posted 5 years ago

“After receiving a "SNOTOGRAM" letter I contacted live chat. Quite frankly the operator was abysmal... He knowledge was non-existent. His manner AND grammar verging on insulting. I am already regretting insuring with Onecall and I certainly will not be doing so again.”

Helpful Report

(Car) - Posted 5 years ago

“The change requested has not been done.”

Helpful Report

(Car) - Posted 5 years ago

“The change requested has not been done.”

Helpful Report

(Car) - Posted 5 years ago

“Bradley W. is the first customer representative I have dealt with since taking insurance out with yourselves and honestly I assume he's either had a long day or just could not be bothered. Left the live chat annoyed.”

Helpful Report

Posted 5 years ago

“This was the second time that the connection had been cut before the agent had dealt with my enquiry. I finally got a satisfactory service from the third agent (Sam S.). Thank you Sam.”

Helpful Report

(Car) - Posted 5 years ago

“Was told I was 21st in line to speak to an adviser so hung up then went onto live chat and the connection lost - very frustating !”

Helpful Report

(Car) - Posted 5 years ago

“j18 I'm still waiting for the email as promised only email received is this one asking about my customer experience”

Helpful Report

(Car) - Posted 5 years ago

“EH2 logd off before convention finished”

Helpful Report

(Car) - Posted 5 years ago

“Lost my business, wanted to remain with One Call but forced to pay £49.99 to cancel a policy before it started and then re-apply via a comparison website to achieve the same policy with One Call but £50.00 less than their Customer Service would allow. Result, cancelled insurance with One Call and took my business elsewhere (Lloyd’s).”

Helpful Report

Posted 5 years ago

“Had to speak on the phone and the girl I got was fantastic but the live chat thing is definitely not for me poor poor poor”

Helpful Report

Posted 5 years ago

“Expensive, impersonal, ages waiting on phone, basically worse than last year with the usual excuses about the "system" being down, appalling.”

Helpful Report

Posted 5 years ago

“I found these live chats really hard work. Supposedly you can change your documents in your portal. When I got there I was told service was unavailable, you have to use live chat. Ok I put down my request and waited. When my turn came I have to repeat my request. We go through the data questions and In the end we get there. Right how do I pay - go to this portal and this link will stay open . I might have done something wrong but I don't think so. I paid the money and now I have to go back and start again on live chat. Go through all the questions again and then I can go to my policy and it's done. I just find it such a pain , perhaps it's my age I'm 68 and pretty reasonable with phones and computers but I just find it hard work. Says on the review, if you can't use live chat how would you contact them . Phone or email. Maybe it's me but I can't find a phone no to talk to anyone. Anyway rant over.”

Helpful Report

Posted 5 years ago

“We negotiated a better deal because I demonstrated I could get a better deal with another company. Whilst that negotiated deal was still more than £50 above the competitor I agreed to proceed and you advised that I would receive a £60 refund, the difference between the first offered price and the negotiated price. You were quick to take the original price from my accounts days before the renewal date, but after 2 weeks I haven't received the £60 refund! Poor show!”

Helpful Report

Posted 5 years ago

“I was kept on for longer than I expected with too many questions when all I wanted was to amend the renewal quote and get a new price.”

Helpful Report

Posted 5 years ago

“spent forty minutes on the phone, trying to get someone to make a note of the fact, I was making a claim on another insurance, so it was on record on my van insurance, twice I was passed to the claims department going through the list of numbers to press to get there, to be back where I started 26, 23, and 21 in a queue, until the last call handler said yes I can sort that which by that time I was very grateful, I think her code was am3 she would get a 10 out of 10, otherwise very disappointed with your call system”

Helpful Report

Posted 5 years ago

“I have been a loyal customer of one call and have managed to gain 9 years of no claims with the company. I moved address and the insurance went from approx £600 per year to almost £4000!!!! The fact that they could not accommodate me with a reasonable quotation made it a very disappointing final experience.”

Helpful Report

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,662 reviews