One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,662 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Got in touch to organise a replacement windscreen, can only claim through their windscreen partner, not one of my choice.”

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Posted 5 years ago

“All done on live chat brilliant Dana was our on line contact she was very professional and soon got me sorted”

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Posted 5 years ago

“I found the Live Chat application to be a nightmare, albeit the operator once connected on the other end was good. Everytime I was directed to another page for example, payments, I lost the Live Chat thread! Didn't find the online experience at all user friendly. I only wanted to add Business to my car policy and it seemed to be never ending.”

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Posted 5 years ago

“Like walking through the thickest of mud, OneCall should be one call, not many calls, many confused options. The system is failing the good staff.”

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Posted 5 years ago

“Nothing went wrong,I just had an enquiry My chat with KI1was very easy and she was very helpful and quick My problem was solved I’m very happy. Would recommend this service”

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Posted 6 years ago

“Helpful guy but 50 minutes hanging on and on to achieve nothing. Quote to add extra driver ( clean licence) ridiculous when I only wanted it for a week Originally tried live chat but not available!”

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Posted 6 years ago

“I will not renew automatically when you hike up the payment”

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Posted 6 years ago

“Details on new policy incorrect. Live Chat couldn't help as it's a new policy. Telephoned passed to 3 different teams. Luke who I finally gave all the details to said everything had been amended. Checked on the documents on line and found that only 1 point was amended; there should be 4 areas amended. Guess I'll have to telephone again.”

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Posted 6 years ago

“Still waiting my policy after paying my deposit then one lady told me half hour and it will be sent next one told me couple of minutes and next one told me she’s just emailed them to send asap”

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Posted 6 years ago

“Advisor was quick to reply online but pricing is silly - £39 to add a temp driver for a few days (that was the admin fee that needed to be paid upfront) cannot wait for renewal to leave !”

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Posted 6 years ago

“I wanted to cancel my renewal. Wasn’t straight forward as I got questioned about what policy I was going for. I answered. But then went round in circles several times as they wanted to find info to sell me a policy. Had to strongly reiterate my desire to cancel. I pointed out if the renewal didn’t increase by loads I may not have needed to cancel in the first place!”

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Posted 6 years ago

“Just didn't like it. I'd rather speak to someone on the phone.”

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Posted 6 years ago

“Not sending documents that your e-mail said had been attached to a previous e-mail. Not making clear that roadside assistance Etc carried an extra charge and that we had to pay the breakdown service a charge on top of the premium paid..”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“I have tried and failed to get a quote for a second car. I was encouraged to use the portal but ended up still having to use live chat and still did not get a quote. In hindsight I should have called and joined the queue.”

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Posted 6 years ago

“impossible to get a policy changed - waits on both chat room and phone line are very prohibitive. plus got cut off phone whilst 'being connected to another department. just wanted to change start date by 24 hours - really! I am getting out of this one folks!”

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Posted 6 years ago

“Took over half an hour to cancel a policy.”

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Posted 6 years ago

“I rang on the 14th, after getting a quote on compare the market, the person who answered the phone said the system was being up dated and I would receive a call back in around half and hour. No one rang. Today I have been on line and completed the insurance. The only reason you have my brothers custom is that you were the cheapest quote. I was not impressed with the service proved.”

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Posted 6 years ago

“Bad experience,after almost to years beiing with one call i needed to pay outstanging balance for cancellacion.”

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Posted 6 years ago

“Big price jump then condescending member of staff on the phone”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,662 reviews