One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,680 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I found the lady on the phone condescending.”

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Posted 6 years ago

“Slow response times and very expensive quote”

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Posted 6 years ago

“Web chat unavailable most of the day. Called to get a quote for a change of vehicle 30 mins on phone. NOT GOOD”

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Posted 6 years ago

“After having two payments go out of my bank, one of which was for a car I no longer have and one call know this, I then phoned up to ask for my money back, after waiting for over fifteen minutes I was hung up on. So I tried the online as suggested by the phone call, spoke to person called Daniel asking for his help and was then told “please phone up and enquire on the platinum service. I still have to phone again tomorrow as my patience was running very low. I have never left a negative comment but I think this time it’s justified as to be fair I think someone should have phoned me regarding this matter.”

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Posted 6 years ago

“Broke down 10 miles from home waited 9 hours to be rescued.came the next day in the end,I gave up and caLledrod a taxi.Want to change my policy but can't get on the live chat as it tells me my date of birth is wrong!!!Rang spent 20 mins waiting ran out of credit and when I did get through they told me to use the porthole again!!!I just want to change my insurance. NO apology for the 9 hour breakdown wait either.”

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Posted 6 years ago

“Tried to change direct debit details but was told couldn’t be done as direct debit in loop so may get charged if direct debit doesn’t go through, was very unhappy with conversation with web chat”

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Posted 6 years ago

“I was logged out of he chat an was unable to retrieve the conversation”

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Posted 6 years ago

“Cost a lot take ages and then went on line to live chat to be told go to Porto l then told to go live chat again”

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Posted 6 years ago

“I am changing my vehicle and the quote I got from OneCall was over double what I had on my current car. Checking alternatives, I found many alternatives at around a 20% increase.”

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Posted 6 years ago

“it took so long for my call to be answered then a long time for the assistant to find the information to be found, I was cancelling my policy due to sale of car, then I was told there was no refund even though my policy didn't expire until November, could you look into this please, my name is Karen Ann Nixon and my postcode is LL36 9EG ny Mini was insured with you”

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Posted 6 years ago

“Was told I would be emailed some information but it hasn’t arrived yet - Live chat was over an hour ago. wf1”

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Posted 6 years ago

“Nightmare.”

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Posted 6 years ago

“Charged £20 for call out and then quoted £ 186 to recover vehicle even though I took breakdown out on my policy”

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Posted 6 years ago

“Very difficult and pricy cancellation policy”

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Posted 6 years ago

“The car insurance quote was cheaper than my last provider last year and all of the policy docs are kept online in your account portal pages. However, it was impossible to get a new quote from the portal this year or to stop the policy from automatically renewing without calling them. There is no email address to cancel, or make a complaint either. I work away from home and they only post renewals out. Have used a different insurance company this year and won't use this one again for how hard they make it to get any information.”

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Posted 6 years ago

“Felt robbed canceling the policy. 55.99 cancellation fee what a joke. Took over a eek to get it cancelled, told always a system error which in turn cost me even more money, just a pure joke!! Buyer beware.”

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Posted 6 years ago

“I was instructed to use the 'chat' line as it is quick. Nobody answered for about 15 minutes. That is not quick. When I got through I was asked what I wanted. I had already keyed in what I wanted. I waited for an answer. During this time I was asked if there was anything else I wanted. Why ask me that when I've not even received the information I had asked for? All I wanted was en email with my car insurance and certificate of insurance as an attachment. I don't know why this takes more than a few seconds, let alone another 5 minutes or more. I don;t think the person dealing with it was to blame - I think the company needs to look at how it gives out information more efficiently.”

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Posted 6 years ago

“This Company simply does not have sufficient staff and their website is very poor”

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Posted 6 years ago

“Disappointingly, I can never get through. The lines constantly hang up! and the web chat is offline during daytime hours. I recommend to try a company with better customer service levels to avoid frustrating log waits.”

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Posted 6 years ago

“Within a week of taking out the policy I get an email to say the premium was going up by 60% as the”risk information“ was incorrect... what ever that meant! On line chat revealed it was the no claims despite my giving all details at time the policy was taken out. On 3 occasions I upload confirmation of my 24 year no claims and it was either not there or crashed the chat function so I had to start all over again with another advisor. Rather than just telling us the premium was going up, they should ask us to confirm the no claims and as for the £39 admin fee it would have been cheaper to stay with previous provider. Now have to wait 48 hrs to see if premium will be removed. Not a good start for new customer!”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,680 reviews