One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,662 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappoint with the hard sell phone call I received on 23 sep 19.”

Helpful Report

(Car) - Posted 5 years ago

“After speaking to one of the staff on the phone initially, and then driving for a week, get a message saying they've not been able to confirm my details. Nothing has changed in the last 6 years! It makes me wonder if their systems are up to date and trustworthy.”

Helpful Report

Posted 5 years ago

“Not very happy with the way you have handled my payment”

Helpful Report

(Car) - Posted 5 years ago

“Keep trying to get through on the live chat to speak to some one about my policy. I've been on 3 different chats with different departments and got no where. Each advisor keeps telling me something different. It's all well and good of them to keep pushing the live chats - which I prefer only for me to sit here having wasted over an hour of my time trying to sort things out only to then be told to call. I really, really don't like calling. I hate being put on hold for long periods of time - especially with 3 young children to care for. Live chats are so much easier. This has not been a very good experience at all. I won't be renewing with them.”

Helpful Report

(Home) - Posted 5 years ago

“The lady on the phone was helpful at getting the portal access sorted out for me. I then proceeded with this and had to do live chat to change the vehicle in all it has take over 1 hour which is horrendous. This could have all be done on the original phone call and taken less that 10 minutes. The length of time between the answers from the live chat assistant to myself was terrible. They even tried to tell me it was change off address and not vehicle. Shocking service through live chat. He even closed the chat before i could see the final message that he had sent. Absolutely shocking customer service. Curtis was the adviser on live chat.....”

Helpful Report

(Car) - Posted 5 years ago

“It took 15 minutes to change address - which then cost me £15 - I tried to do this on-line but the service is not available. Not very "platinum"”

Helpful Report

(Car) - Posted 5 years ago

“Too drawn out 45 minutes plus holding on for 2 calls. Holly was very nice. Hp1”

Helpful Report

(Car) - Posted 5 years ago

“Appalling spent 20 minutes on telephone to be told go on we chat another 20 minutes and I clicked wrong link back into web chat another 10 minutes wait. To be told a horrendous price for adding my son onto insurance policy for one month. Not sure will be using one call again.”

Helpful Report

(Car) - Posted 5 years ago

“Auto answer went on and on and I ended up selecting 6 different options. Got thru' after 10/12 mins waiting, only to be told by a male that I needed to be transferred. Waited ages for an answer and was eventually dealt with by a professional lady.”

Helpful Report

(Car) - Posted 5 years ago

“Probably the only time I have regretted a purchase within a week. Snottily worded letters sent saying cancellation was imminent with 24 hours to respond... Not even a minimum standard of politeness. Let's see how nice they get at renewal time....”

Helpful Report

(Home) - Posted 5 years ago

“Disappointed the Live Chat was down, it told me this after I had filled everything in to alter my insurance. Frustrating because I was told on the automated phone system prior to trying Live Chat that using the phone cost me more - but I had no choice. Good service over the phone, but unimpressed at having to pay more because Liuve Chat was too busy. There was also an unreasonable increase in my insurance in changing from a 2000 Defender 130 to a 1997 Defender 90 and the reasons given were invalid.”

Helpful Report

(Car) - Posted 5 years ago

“its a good web site but there are a lot of extras added which you would expect as standard like uninsured drivers (and whey would you need home start ) you just need to keep your battery charged up winter time. plus towing you to the nearest garage or service station was always standard practice . that all cars should have a motion camera on the front screen to record accidents.”

Helpful Report

Posted 5 years ago

“I’m waiting for link to see how much to add a family member to my car insurance on the odd occasion.. I was told that I would be sent a link !!! Just got this review link !!”

Helpful Report

(Car) - Posted 5 years ago

“You take long time to answer the phone RC2”

Helpful Report

(Car) - Posted 5 years ago

“The online service is awful, cut me off 3 times, did the on line chat, not availabe. Very frustrating, been trying for 2 days. Telephone rc2 most helpful, excellent”

Helpful Report

(Car) - Posted 5 years ago

“Very poor sirvice”

Helpful Report

(Car) - Posted 5 years ago

“Didn't get to chat to anyone.”

Helpful Report

(Car) - Posted 5 years ago

“I Brought a new car which is not found on the one call system.. no help on portal... on line chat was no help. ended up phoning which took 25 mins.. ended up insuring with different model car till their system is updated... been with them for years... not happy.”

Helpful Report

Posted 5 years ago

“KA1 - Due to amount of people waiting to receive calls I was asked to do the quote online and not over the phone”

Helpful Report

(Car) - Posted 5 years ago

“Constantly texting me .I have updated my UK full license and shared it too many times..now they are going to cancal my policy after all that.dont know weather I'm covered or not for my car .on the day I'm having my operation. . received a letter confirming....Pass????”

Helpful Report

Posted 5 years ago

One Call Insurance is rated 4.6 based on 396,662 reviews