One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,352 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“MG9 was very professional, friendly and knowledgeable advisor. Resolved my problem in few minutes.”

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Posted 1 month ago

“MG9 was very professional, friendly and knowledgeable advisor. Resolved my problem in few minutes.”

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Posted 1 month ago

“Jt3 jack was more than helpful Sorted it out in a few minute Very happy will do business With your company again All the best”

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Posted 1 month ago

“Very friendly and helpful. Give him a pay rise”

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Posted 1 month ago

“Unfortunately, I can't say that I'm happy at all. I have found my correspondence really frustrating and conflicting with zero wriggle room. I won't be using this company again.”

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Posted 1 month ago

“JH7 was helpful and thorough once I got through the initial queue. He sorted the problem and took note of everything I had to discuss in the chat box.”

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Posted 1 month ago

“I was contacted by agent ET3 (elisha)Elisabeth. She explained my renewal was due, she went through my old policy and details of my renewal. She also made enquires regarding whether I could claim for a mobile phone I had stolen in majorca a month ago. She then did a check on my renewal and provided a new price. What a pleasant girl. Well spoken clear and concise very professional and a credit to One Call insurance. Well done ET3. Geoff”

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Posted 1 month ago

“Renewed my car insurance with chat host JH2, very helpful and redone insurance for another year”

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Posted 1 month ago

“Had terrific customer service from AdamT (AT7) when having to make changes to my new policy. Courteous and efficient.”

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Posted 1 month ago

“Dealt with George (GB3) on live chat. He asked the right questions, clarified where required. Matter resolved to my satisfaction. Thanks for your help.”

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Posted 1 month ago

“I found One Call insurance most helpful re- my renewal process & Esmond was very patient & courteous with regard to my questions & i was most pleased when he told me my renewal would be slightly cheaper than my previous years payments it all bodes well when you are a pensioner.”

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Posted 1 month ago

“LD7 very helpful”

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Posted 1 month ago

“ir2 got me a good reduction on my renewal in Live chat. She answered my questions clearly and I asked quite a lot. All in all, very pleased. I usually dislike Live Chat, but ir2 (Ilana) made it a perfectly good experience. Thanks again”

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Posted 1 month ago

“Very helpful support with my question. AR5 thank you!”

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Posted 1 month ago

“EW2, did a great job, cooperative, professional, understood my needs and finalised it efficiently. Thanks EW2.”

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Posted 1 month ago

“ET1 very helpful and efficient”

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Posted 1 month ago

“Leanne Warren couldn’t have been more helpful and knowledgeable. Thanks to her, I now have car insurance set up for the coming year. I really appreciated all her help and expertise . She really went above and beyond on my behalf. Please thank her for me.”

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Posted 1 month ago

“et1 was very pleasant to talk to. He listened to what I had to say and then offered me a new price which was acceptable. Thank you et1”

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Posted 1 month ago

“EK2 was very informative and pleasant happy with the service she provided”

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Posted 1 month ago

“The process of renewing insurance on-line can be daunting when you are 'of an age' and most websites can have quite opaque areas where knowledge is assumed. This was less the case with One Call Insurance web site and any grey areas were more than adequately explained by operator JF2. His patience was greatly appreciated.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,352 reviews