One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,518 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Think it's very misleading to be sent letters to say because I've been a platinum member for years I could insure multiple vehicles to then find out I couldn't insure a second vehicle.....disappointing”

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Posted 3 years ago

“Dealt with my query but wait time abmismal”

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Posted 3 years ago

“I have been trying to make changes to my policy. The very fact that I haven’t been able to speak to someone has caused a lot of stress. I am of an age where I can’t use technology very well. Twice now, I have been in the live chat and failed.”

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Posted 3 years ago

“It cut me off before problem was resolved”

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Posted 3 years ago

“I do not like this online chat it's not easy it should be making phone calls”

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Posted 3 years ago

“Very easy to take out insurance but when you need to cancel because your vehicle breaks down and you can't afford to fix it yet. They rip you off for canceling will never use onecall again steer clear.”

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Posted 3 years ago

“Live chat fails and disconnects. Does not keep previous chat so have to restart the chat over and over. The link from the faq to live chat misdirects to wrong department. Sorted change of address on 6th attempt. Considering the only contact channel is live chat the functionality is limited”

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Posted 3 years ago

“Getting hold of anyone is so difficult! I called initially and opted for a call back, saving my place in the queue. After 20 minutes I heard nothing so decided to call again, this time waiting for an operator. I spoke to an operator after about 15 minutes waiting but due to interference on my mobile I asked if she could call me on my landline number, which I provided....and guess what...no call back! I then decided to try the online chat system...35 in the queue! I managed to start the online chat at 17:11 with the chat ending at 18:45! To be fair the operator (CA4) got my renewal quote down by £50 from the one originally quoted and CA4 was very informative and helpful with my questions. So, when you do get hold of someone they are helpful it's just the time it seems to take to get there and get your final answer. Customer support - 4 star Waiting to speak to customer support - 2 star”

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Posted 3 years ago

“I had to ask my daughter for help to do the computer talk as I am not computer literate. I would like to stay independent as long as I can .if this is going to be the case I will have to look for another insurance company . I feel I am being victimised against.”

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Posted 3 years ago

“Impossible to contact over the telephone. The telephone number is not in any documentation, or on their website. For everyone else here it is after hours of hunting it down. 01302558603”

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Posted 3 years ago

“Spent best part of 40mins talking to 'Oliver' original quote given was £218... explained i could get it a lot cheaper + £250 free excess given by Go Compare. Line disconnected!! Went back on waited in queue,finally got thru to 'Oliver' yet again... went thru it all again and finally got exact same ins cover for £196 but when i go into my portal its still at £218 🤬 I have more to do with my time than spend more than an hour trying to get a quote only to find its not been updated on my portal”

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Posted 3 years ago

“It would be better if u could speak to some one by phone instead of live chat”

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Posted 3 years ago

“Very difficult to get in touch with after having a nightmare with a rude member of staff I finally got a very simple issue dealt with by another member of staff. Don’t look forward to getting in touch again as it’s a lot of waiting around”

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Posted 3 years ago

“21Q21😩👍q1w11aesèeèeeewwzr”

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Posted 3 years ago

“I completed all details on line to be told to go into chat to be told request not possible with no explanation.”

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Posted 3 years ago

“Not a customer friendly process. Impossible to speak, except texting on live chat. Trying to add a temporary driver was convoluted and expensive. Failed at double authentication with bank. Almost an hour of my life to no avail! Why oh why can’t you provide a human on the end of the phone??”

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Posted 3 years ago

“I took out insurance on 1st July, contacted you via chat on 4th July asking for my account details, and was told they would be emailed within minutes, the only email I received was to leave a review, and still no account details!”

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Posted 3 years ago

“I was told by you that I could compare your personal injury and the third party’s personal injury before signing, when you put me through to the claims department they said that you were wrong. Thanks for wasting my time”

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Posted 3 years ago

“Struggled to make a payment for one month and they punished me by fining me another £15 on top of my premiums . How can anyone get straight if you fine us for missing one payment”

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Posted 3 years ago

“Was disappointed that my insurance went so high because I changed jobs and to make a honest living they put it up so much.”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,518 reviews