One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,518 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Online chat was helpful and cancelled my policy. She was great. Company however said the were charging me extra £81.94 mid policy due to a apparent windscreen crack claim I did in 2018 with another policy! So if you’ve ever had a windscreen crack in your lifetime and don’t tell them they charge you!?!”

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Posted 2 years ago

“Need to speak with a person”

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Posted 2 years ago

“The live chat . There was to long of a delay between my answers also the connection failed and no attempt was made to contact me to complete the changes I was trying to make .”

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Posted 2 years ago

“The screen said avoid the long call queues, use the live chat line. I have not been able to find a telephone number so logged on to the live chat line. Currently number 25 in the chat queue.”

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Posted 2 years ago

“Instant message service is poor. Waited 40 minutes, then got transferred 4 times before being cut off. Got sorted eventually but would be much easier having a payment option on the app”

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Posted 3 years ago

“Far to time consuming on the portal system . I do feel for the operators who have many questions to ask customers. LH1 was very patient and helpful.”

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Posted 3 years ago

“I have been with one call for years who I used to find to be great now there’s no contact phone numbers just live chat bit disappointing”

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Posted 3 years ago

“Wanted to change my bank account did chat as no phone number then lost connection went back on and I was number 16 in the queue and could not wait”

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Posted 3 years ago

“Agent Paige R. Dealt with my intial issue explaining everything to the t, and i was happy to give her a good 5 star. However , when i found a issue with my new policy regarding my former wife who had since passed away , then the stars for this company( not Paige R) . I had already chatted on sunday to agents to remove my late wifes name from the policy i had already had , and then found when changing my policy to new car, she had be added. Agent Paige R, then informed me to take her off my new Insurance would alter the Premuim, but to take her off would cost me £105 EXTRA. i politly said to Paige R, if thats the case i leave my late wife on there.”

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Posted 3 years ago

“I gave a two star rating because I’ve always found it difficult to navigate around on their Vast,Vast overloaded website! I also hate the fact that you do not have telephone operators! Nothing worse than not being able to speak to a human being when trying to resolve issues!”

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Posted 3 years ago

“No help as told to use portal!! Very frustrating as portal won’t let me complete form. You have to remove driver & pay for that change before you then do a separate change that when it finally lets me do it will no doubt cost me again, instead of simply talking to someone to swap the named driver over!! Not impressed at all! 🤯😤😡”

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Posted 3 years ago

“my problem was I can't activate my email as I'm not receiving it! and after confirming my email was right she said will send a link with the activation by email lol! of course, didn't receive and now I'm queuing up again to speak with someone! (I'm number 49 online)”

Helpful Report

Posted 3 years ago

“MI1 was very helpful in dealing with my chat. One Call on the other hand put the CANCELLATION FEE in the T&C’s(yes there is a cancellation fee even within the 14 day time limit. I cancelled with 24 hours and was still charged £40 for admin fees and fees and the insurer fee. Please all Read the T’s&C’s thoroughly”

Helpful Report

Posted 3 years ago

“I tried to change my motorcycle insurance to a new vehicle. This was attempted by the portal. It told me I needed to contact one call using the chat service. When I tried this on my computer the chat service pop-up had a star shape where each point would highlight in turn. I left this running whilst I looked for a phone number. The only number I could find was for claims and they could not help me or give me an alternative number. I then tried the chat service on my phone. It worked but I was 80th in the queue. Half an hour later I was chatting (more like texting) with someone who tried to do the "change of vehicle" and said that the company wasn't providing cover. I started to panic. Was the bike I had just bought a write off, stolen or have finance outstanding? They couldn't give me an answer why it was declined. They did however give me a phone number for sales. I rang the number and was told to press 1 for a callback or keep holding. I pressed 1 then waited. Eventually, a callback came. I still got no explanation why my "change of vehicle" wasn't accepted, but they managed to get me a new policy with a different insurer. So, if you want to get a better rating from me in future. 1. Tell me the reason for being declined on your portal. 2. If the only way I'm supposed to contact you is by the chat service, make sure it works. 3. Try supplying a telephone number as it is much easier to sort problems out by speaking rather than typing. 4. Employ more staff for both the chat service and answering the telephone so I don't have to wait for ages to get a response. My thanks go to MK5 for eventually getting me the insurance cover I needed and being polite when I was getting to the stage where I wasn't. The rating in no way reflects on her actions! I communicated by live chat and telephone.”

Helpful Report

Posted 3 years ago

“Average. OK as brokers go. Not easy to communicate with. Too few staff on the phones. Encouraged to use Live Chat which still end up in a queue behind 41 other Customers, then it's slower to type than speak.”

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Posted 3 years ago

“I have been with One Call a number of years and always been very happy with their service and value. However, today they have let me down with their quote as I look to change cars. Their quote is £9 per month more expensive than 3 of their rivals with the only difference being OC give you breakdown cover included (but I don't actually want this). Holly dealt with me via e-chat today and was brilliant, very patient and very informative, but she was unable to affect the quote in anyway, so sadly it does look like I will need to leave One Call. Shame, but £108 p/a more expensive than their rivals and £120 p/a more expensive than I currently pay them for a more powerful version of the same car I am moving too isn't worth it.”

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Posted 3 years ago

“Cannot open some pdf files in customer portal. I have latest version of Adobe and don't have a problem with other files. Used livechat to flag problem but was only told to check I have latest version of Adobe (which I have). Was also sent a copy one of the problem files, my motor insurance certificate, by email and though it opens the image is very poor. I think there is a problem with the pdf files themselves. Could they be checked and re-loaded to my portal.”

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Posted 3 years ago

“I buy policey and next day I received email I can't cover it's ok I asked gave me my deposit back I am happy he said 30 minutes you received email with your setup login and I still waiting after long waiting I contact again and he said me same please don't waste client and your time is very important Thanks”

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Posted 3 years ago

“The agent: JL8 JL8 helping on Live Chat was excellent. I’d give him 5 stars if there was a separate feedback for the chat/agent. Onecall: The poor ratings (2stars) are for ‘one call insurance’ (the brokers), and their abysmal ‘contact’ infrastructure. Telephone service: 1 star: I had a Terrible experience. For starters in order to get through, One has to listen to a mind numbing long recorded message and then you are put on hold. Today it took 35 minutes to get through. I was 22nd in the queue. A human voice finally answered and said ‘we can’t help you here. Please go to live chat/portal.’ 😣 Live Chat: Next it took 30 minute to connect to an agent. I was 44 in the queue… One would think live chat would be available on the spot.., but no. Not with Onecall!! God forbid if your phone locks you you out while you are waiting. So next 30 min we’re spent tapping the screen to keep it alive! Once the agent connected, the rest was done quickly, But once again I was directed to ‘Portal’ for downloading the documents. Bottom line: Ensure you have a robust phone/computer/printer and never ending supply of patience if you want to do business with OneCall. And then aside at least 2-3 hours if you want to make even the minutest of changes to your policy. Message for OneCall: Please sort out your telephone service or you are set to lose customers.”

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Posted 3 years ago

“Call handler was very helpful but product was declined due to extortionate price”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,518 reviews