One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,415 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“well I'm still sat here an hour and a half after taking out insurance waiting for documents or a call or e-mail i am sat waiting to pick the vehicle up and just a chat to say you will pass on the information is all I've had not a good start”

Helpful Report

Posted 2 years ago

“Hard to contact by phone or portal”

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Posted 2 years ago

“The onky option is online chat and it was awful. Slow and difficukt. I hope i never hsve to use it again.”

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Posted 2 years ago

“The online chat just takes too long between messages.”

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Posted 2 years ago

“It was almost impossible to access Live chat on your website, there are also no phone numbers to be able to speak to someone. Your letters are very threatening with short deadline to you cancelling my policy. All the information you requested should be within your own records of my policies, given I have been with you since 2018. The stress that has been caused by making an enquiry about a claim which didn’t proceed to a claim demonstrates how unsupportive this company is of its loyal customers. I dread to think what would happen if I actually made a claim. I will be moving all of my policies as they come up for renewal!”

Helpful Report

Posted 2 years ago

“15 minutes after signing up, I had good reason to cancel and having tried desperately ever since to find information on how to do so! There is no contact telephone number and no information anywhere whatsoever regarding a 'cooling off period'and how to cancel.... This is so very frustrating, and if I can't contact somebody very soon, I will have to get my bank to intervene. This should be made so much easier and I've wasted best part of the day to do this simple thing. There's not even an option on 'frequently asked questions'. Will somebody PLEASE advise how I can cancel this before the first payment is taken? All I want to do is TALK to someone!!”

Helpful Report

Posted 2 years ago

“'live chat' system is more of a automated message system. asked 3 times for a phone number for the company and wasnt given one. is it that hard for a company to give their customers a phone number to provide general basic customer service? quite appalling”

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Posted 2 years ago

“Certainly won’t be using again. £95 added to a years insurance for a vandalism claim 4.1/2 yrs ago is appalling.”

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Posted 2 years ago

“Service from Hm8 was good. But generally service is poor. I wanted to talk to a human about my renewal. No telephone number to be found. Waited an hour and a quarter yesterday on the chat (71st in the queue) and eventually had to leave to go to work. Today was a further hour. Did eventually get my policy cancelled, but not before trying to pass me on to a third person to speak to. Company needs to become much more user friendly and invest in things called 'telephones'!”

Helpful Report

Posted 2 years ago

“The rating given is not a reflection of the adviser, Jessica (jf3)spoken to today, who was very helpful, courteous and clear with the information provided. I have found this whole discrepancy experience extremely stressful. I was informed by my previous insurer that my 8 years ncb was transferable to a motor vehicle. I now understand through this experience this is not the case. Furthermore I did not realise that a chipped windscreen repair was classified as a full claim, all additional payments have been made promptly. Thank you Jessica for your help today.”

Helpful Report

Posted 2 years ago

“there is nowhere on the portal to send my no claims bonus over, as my ncd has a different amount than what is on the portal and Im not usre if this will make a difference, should read 9 years (this is the maximum that my previous insurance have entered even though I've been driving for 34 years and never made a claim, will this make a difference. unable to get through on the phone, this is causing me anxiety as wondering whether to cancel or not within the 14 days and go elsewhere, life shouldn't be that difficult, no email address to reply to. Live chat does nor appear on the portal”

Helpful Report

Posted 2 years ago

“Obtaining insurance was a doddle. No fuss and easy to follow procedures. However, contacting Onecall for anything else is virtually impossible!! I wished to talk about my car insurance renewal as I had received competitive quotations. The "live chat" was DEAD. Phone lines kept me on hold for much longer than could be reasonably considered to be acceptable and there are no email addresses for contact. All in all not a good customer friendly company.”

Helpful Report

Posted 2 years ago

“Firstly…I needed to speak to someone as I thought it would be better. So, k ended up with a “chat” which I found the answers didn’t come through quick enough. Possibly my error for being stressed. If I could have actually literally had spoken to someone, I might not have been £150 out of pocket. As I hadn’t done this before, therefore I needed clarification and help with understanding the process. I ended up cancelling a policy with about over 10 months on it…..and getting a new one….as I had changed my car. It was an absolute nightmare for me. Things are expensive enough as they are, and your trying to do the best for the money you have. Therefore my review is not very nice, the experience was just awful. In fairness my refund of the difference was dealt with rapidly. But, in total it cost me a lot of money. Then I get emails to say I’m now a part of “ the Family”. Well, hopefully my “Family” would treat me better.”

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Posted 2 years ago

“I have not even had the pleasure of you looking after my car, cannot talk to anyone. Had a misfortune, of losing my mini and seeking help from yourselves, with regard insuring a new car I purchased. Just interested on hyping up the insurance. No simple understanding, of my problems, just how much you could punish me for she on you. Mike my mobile is 07907692340, if someone wants to help me”

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Posted 2 years ago

“The lady on chat was good, but the waiting times are awful. Worst, you can't call them.”

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Posted 2 years ago

“Contatced One Call today via live chat option. If I was reviewing Ben who was on the chat I would give the review 5 stars. However getting in touch with One Call to change the address on the policy was extreemly difficult. I tried to phone during working hours and was told by automated voice to use the live chat option via the portal. I went onto the portal but it did not link me to live chat, nor did it allow me to make ammendment to address via portal despite website staing it could be done. So I had to make a change via the live chat but could only get onto live chat by doing a new policy quote. So left with the view that once you are a customer it is very difficult to get in touch whereas when I was going for a new policy the response was better although I dont understand how being first in line kept increasing the waiting time. At one point being first in line showed a 3 minute wait but then whilst still first in line the waiting time regualrly escalate right up to 10 minute wait. It ws also clear from watching the live chat box that several people waiting gave up waiting. As I say the person who dealt with the changes today was excellent. It was just the process of getting there which was frustrating.”

Helpful Report

Posted 2 years ago

“Your live chat is great snd the advisors are a fantastic help but getting on to chat is a major problem. If your going to insist on having no phone contact then you must increase your chat staff. Those of us at work during the day have no time to go ftom 47 In the queue. Im lucky I have an understanding boss. My car insurance was nearly cancelled because of your lack of communication not impressed at all”

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Posted 2 years ago

“Jg4 has not updated my records and I still can't access my live car insurance. My new policy which starts 8.9.22 is there but not my existing one.”

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Posted 2 years ago

“my customer service lady was great but the amount of time of over 1 hour to get through to her was totally unreasonable. You need to get more staff to cover calls quicker.”

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Posted 2 years ago

“It would be really helpful to actually be able to speak to someone directly instead of everything being automated.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 393,415 reviews