One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,340 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There is no customer service telephone number and I had a long wait in a where of 19 to access live chat. The operator handled my query perfectly well. The portal did not allow me to change my address so I had to use live chat”

Helpful Report

Posted 2 years ago

“Hello. First, I struggled to find 'quick chat' on my customer portal. I eventually went into your website and found it. I had just read my documents and had a few questions. Although the handler was very polite and quick, I didn't get satisfactory answers to any of my questions. I'm going to try again. I have to say it would have been better just to talk to someone. Richard Roberts”

Helpful Report

Posted 2 years ago

“2 things that irritated me. Firstly you do your best not show any contact phone number. You say lets talk but that online chat. You have your own portal to login with all the relevant documents. Except what you are paying.. There is nothing about the cost of your annual premium other than looking at your direct debit”

Helpful Report

Posted 2 years ago

“I signed up the first time 2021 One Call as I did not have any problems on buying into the insurance - no claims required during the year. Only a call out due a burst Tyre. I signed up again this year as it seemed easiest to do and it was easy to sign up for the insurance. However recently there was an incident with a couple of parked cars and a moving car. All clear cut as we had the number of the car in the incident due to a very king witness. I telephone a few times to one call, very frustrating with queues then on getting through on two occasions was cut off as they could not hear me . Called later in the evening got through spoke to Peter who was very helpful and took all the details. I had to email photo's and we had a video of proof of incident and damage. I emailed on the 21/09 and then again on the 27/09, It is now the 4/10/2022. I still have had no confirmation or feed back. At this moment in time I would not recommend One Call if you wish for any after service. Regards Gail”

Helpful Report

Posted 2 years ago

“Could someone please give me the telephone number for this company or tell me where I can find it. I need to speak to customer services..thank you”

Helpful Report

Posted 2 years ago

“Been with one call for many years and anytime I want to change anything it costs money. Went to add business insurance on to my policy my employer told me it should cost anything yet quoted over £100 with charges for changing. Where is their customer loyalty on customers who have been with them for a long time. Won’t be renewing!!”

Helpful Report

Posted 2 years ago

“After using the chat I needed to ring but was in a queue and they said they would return my call but didn’t.”

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Posted 2 years ago

“Errors in what was needed to make the changes meant that I had to go through the live chat several times. 3rd time lucky thanks to Josh b.”

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Posted 2 years ago

“You need human beings on the end of the phone your portal is rubbish”

Helpful Report

Posted 2 years ago

“Can’t believe current insurance provider will not insure my brand new Volvo V60 Cross country B5 mild hybrid resulting in me having to pay £55 to leave and try to find another insurance company extremely bad customer service !!!!”

Helpful Report

Posted 2 years ago

“The person I spoke to was really helpful but the process itself took forever. So much faster to have a conversation. If One Call continues as an online chat only service I will not be renewing. It was lengthy and frustrating and not productive when I am trying to work as well. Plus I cannot get into the customer portal and still can't because the links don't work to even try and get in.”

Helpful Report

Posted 2 years ago

“I am moving house in a week. My current home insurance cover needed to be transferred to the new property with effect of the move date. In particular, I asked that the lender be included on the insurance schedule as an interested party. I need to send a copy of the schedule to the lender but find that they have not been included in the insurance schedule as requested. Unfortunately, the person I dealt with was more interested in me buying extras to my insurance cover than attending to my immediate need.”

Helpful Report

Posted 2 years ago

“I have not been able to get in touch with any agent all day. When I tried the Live Chat link it did not work until my last attempt at around 6pm. It is very frustrating that you cannot get in touch with an agent by telephone and have to rely on a dodgy link.”

Helpful Report

Posted 2 years ago

“Need to have a function to speak over the phone”

Helpful Report

Posted 2 years ago

“The website needs a fundamental redesign its bad for mobile use and they need a to provide a phone number to contact customer support.”

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Posted 2 years ago

“I would rather speak to someone. It took me over 2 hours to put my new car onto my policy.”

Helpful Report

Posted 2 years ago

“Whilst I do appreciate the fact you can speak to advisors in online chat - this is far superior to the old fashioned way over the phone, as it allows me to do this whilst working, and the conversation can be saved so no more lies from insurance companies that they later deny they told you! However - once your policy is cancelled, you are unable to chat. This becomes an issue, in my case, when despite cancelling your policy you are still charged for it, and are unable to speak to them to get your refund! I will not be using them again or recommending to anyone.”

Helpful Report

Posted 2 years ago

“Attempted 5-6 times to open new policy without success, like pulling teeth. Gave up yesterday but went back today and surprise surprise a different priced policy accepted/”

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Posted 2 years ago

“Have to admit getting nothing back with three months paid still paid for is not ideal. KM3 was helpful. Though I don’t think I’d be choosing your company again. You are keeping money I’ve given you and have the hall to charge for early cancellation on top. Not the best way to look after a customer in my opinion.”

Helpful Report

Posted 2 years ago

“Clicked 'Continue' on the payment page 60 minutes ago but no progress. I even tried repeating the process but was told I already had a submission in progress, which they then cancelled in favour of this 'new' one. Firefox knows it is waiting for them to proceed, but they just don't want my money.”

Helpful Report

Posted 2 years ago

One Call Insurance is rated 4.6 based on 393,340 reviews