One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,237 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,237 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After Adam called me I decided to up a star 10 out of 10 for trying but the fact is that I needed someone to call me yesterday when I was at screaming point. Sorry but still not impressed with customer service. Too little too late. I've lost all faith in One Call.”

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Posted 2 years ago

“I should of asked if I could have it cheaper to match my other quote”

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Posted 2 years ago

“I set out the criteria I wanted and I checked reviews for One Call before I bought the policy. After entering the payment details, I was then told I had the basic cover and it was actually quite crappy cover ( i have never had breakdown cover with a sub charge) and there was additional charges to make it what I would call normal or basic cover. POOR and I am tired tonight but I have 14 days to change my mind and tomorrow I may well be doing that!”

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Posted 2 years ago

“unable to get into portal,site refusing to aknowledge my email address and/or security. I cant even contact by phone,hopeless. My morgage company are not impressed that one call ....isnt.”

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Posted 2 years ago

“The system really doesn't work that well first I got cut off from the first operator.so had to view again .so it's taken over an hour as some people are not very good on computers.there should be a phone number as well. Operator ae4 was very helpful though once I got through.”

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Posted 2 years ago

“I would prefer to TALK to a operator in person TW9 was a pleasant person to talk to”

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Posted 2 years ago

“Bit confusing as phone number is closed and only way to make changes to your policy is to get on live chat. Website says that customers can do changes comfortably using portal. I could have done address change myself but forced to use live chat to pay extra for same service.”

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Posted 2 years ago

“Don’t feel reassured that my query is resolved. Was in process of typing a reply when the live chat was cut off. Would have preferred to have spoken to someone.”

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Posted 2 years ago

“The handling of my query by the assistant was fine. Unfortunately the excessively long monologue prior to the assistant coming on, and the final monotribe attributed to T&Cs were unwarranted and unnecessary. A waste of time. Put it in writing if you have to but don't take up our time on the phone.”

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Posted 2 years ago

“All telephone lines are .....'closed' Customer Service ....'doesn't exist.' live chat....virtually impossible. On a positive note..... the price was right.”

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Posted 2 years ago

“I was a problem get in touch with someone”

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Posted 2 years ago

“It wasn't easy to get hold of someone to sort the problem. however mi4 sorted it once I was able to access chat line.”

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Posted 2 years ago

“Very difficult to find the Live Chat button to be able to communicate with anyone. CA1 did resolve my issue but I had to pay more for one car than I was paying for two! I'm not happy!”

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Posted 2 years ago

“I contacted you but still dont know if the problem has been sorted , a phone number would be great , that way i would have spoken to someone tnay could have helped me resolve the problem .”

Helpful Report

Posted 2 years ago

“The password rule process is incorrect, it said 6 or more digits and it ends up after i failed attempt after another, that 10 are needed. It took hours from paying to being able to actually being insured. There was a hard and persistent sell for personal accident cover. There was no certificate or schedule in my portal. It was hard work arranging to have my documents posted to me. Very poor service and probably the last time I use your company for that reason”

Helpful Report

Posted 2 years ago

“Just paid for cover. They ask me to enter a password to activate my account, no password rules are given except more than 6 digits. I use 8 digits, include a capital letter, a number and a symbol and it is not accepted as it is not strong enough. It doesn't say why or how I can improve it so I have paid, but impossible to get cover activated.”

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Posted 2 years ago

“Just taken out insurance on my car paid for it then at the end they started adding on all these extras, why wasn’t this made clear when completing the cover. They don’t make it clear you are only getting basic cover on your breakdown and NO home start andonly to 2 free recoveries then excess of £20 per callout.”

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Posted 2 years ago

“no phone call number sig up then wanted to cancel thay wanted to charge me £50 to cancel lt hade not started for s weeks no verry brack down cover is rubbish”

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Posted 2 years ago

“I found it very difficult to contact you. The portal is not very clear and helpful, there’s no clear numbers or live chat feature. But once I got the live chat thanks to Google search not your website I got the information I needed from an agent who was very helpful and polite she was the best part of my experience.”

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Posted 2 years ago

“I tried to contact via chat line but seems that I was unable to resolve my query for the Insurance quote before I conduct the payment.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 393,237 reviews