One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,102 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Your operators are good and try to be helpful, but your web portal and webchat are pretty disfunctional and deeply frustrating. Also, your premiums jump hugely each year (discouraging customers like me from staying). Also, virtually impossible to speak to anyone..”

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Posted 2 years ago

“Takes too long to connect , the person was great though”

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Posted 2 years ago

“Not really responded to my enquiry after some time spent in the queue”

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Posted 2 years ago

“They haven't. I now need to call them . So the chat was a complete waste of my time. LB1-Lauren B was very helpful though”

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Posted 2 years ago

“Mistake in placing the order whereby the extra cover was inadvertently included. Paid. Now I can’t seem to contact anyone who could help.”

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Posted 2 years ago

“LB1 Lauren B has just helped me with cancellation of car insurance which was very straightforward happy xmas Peter Haseldine”

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Posted 2 years ago

“otAt the moment i am very unhappy with service very difficult to contact anyone this company does not really cater for elderly people who are not computer savy.”

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Posted 2 years ago

“Got cut off and no one has called back”

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Posted 2 years ago

“I have been a customer for many years, but unfortunately had to cancel as you could not provide good pricing when I changed my vehicle - your best price was £350 more than the best price I had elsewhere. You also stung me for a ridiculous amount of money for cancellation, which I found extraordinary given that your inability to provide competitive pricing is what lead to cancellation. Will never use OneCall again, very difficult to do business with.”

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Posted 2 years ago

“After beginning the process of paying for this policy, the website was trying to sell me premium items, which did not seem right.”

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Posted 2 years ago

“Whilst Josh B resolved my issue, I find webchat an appalling waste of time and certainly do not consider it a service for customers - more just to benefit for onecall.”

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Posted 2 years ago

“U fortunately you sent the review request before the policy documents, despite needing the policy to start today.”

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Posted 2 years ago

“Hope a simple change of bank details is now after 3 phone calls sorted.”

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Posted 2 years ago

“The chat L06 was very helpful - what is the problem is the fantastic portal which allows you to nothing useful like cancel insurance which then costs a ridiculous amount in charges set up fee 49.99 for something your customers complete and so cancel and change charges that a customer does costing every time - no phone no so have to 'PAY' for the chat - it is absolutely shocking and I am so disappointed I will not be renewing or recommending your service - I will be detailing the experience to Martin Lewis as I find the whole thing a disgrace - I hate to think what additional costs will 'appear' if god forbid I actually have an accident sorry but not even worth thinking about”

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Posted 2 years ago

“The delay between question and answer was excruciatingly annoying”

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Posted 2 years ago

“Left feeling not very "Platinum" by LiveChat today. My new lease vehicle is being delivered this weekend, so I need car insurance. My current lease vehicle is due for collection next week. I therefore need to insure both vehicles at the same time for a few days. That must be quite a common situation for customers who prefer to lease. "No" say OneCall. "We don't offer that. But here's a link on our site to a third-party temporary insurance provider." I tried that later and the link didn't work. I asked for a quote for the new vehicle, and for that, the agent sent me another link to obtain a quote for the new car based on a vehicle change. Following that link, the page advised that it couldn't help with my request. It told me to either contact Live Chat - I'd just done that - or call 01302 567820. I did and the line was closed for the day. As I say, not a very "platinum" experience. Rated two out of five because I didn't have to wait long for Live Chat - though the service by the agent named Chelsea was useless - and I've been a customer for a good few years. It's going to be easier to buy a new policy for the new car, and expire my current One Call policy when the current car goes back. Oh well, I did try.”

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Posted 2 years ago

“Needed to Change my vehicle on my insurance policy and was disappointed to find a company called one call doesn’t have a phone number to call to alter your policy. Was forced to use the online chat as my reg wouldn’t come up on the customer portal. Although Chloe on the chat was very good I found it would have been easier and quicker to do this over the phone.”

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Posted 2 years ago

“The assistance from RW9 was perfect, that is more than I can say for the website or Portal, I am beginning to regret taking out a new policy. The reason is, I have received an email informing me that my policy document is ready for viewing, when I sign in it states ...No active policies. I am still insured with one call, so why does it state this??”

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Posted 2 years ago

“I’ve no idea if the breakdown cover is any good as I didn’t use it but trying to get to speak to someone or solve my issue was a nightmare took me ages to get to the live chat as the system sends you around in circles and faqs are not broad enough to help. I understand the benefits to the company of all the computer based communication but the customers are very let down”

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Posted 2 years ago

“Impossible to find live chat on your site. Please advise.”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 399,102 reviews