One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,942 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,942 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They over charged me by over £50 from what they said”

Helpful Report

Posted 2 years ago

“Hi I wasn't very impressed with trying to change my car insurance couldn't speak on the phone you can only do it bye live chat this is not very helpful for anybody who hasn't got the Internet”

Helpful Report

Posted 2 years ago

“No customer helpline. Relies solely on 'Online Live Chat' which is incredibly frustrating and time consuming.”

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Posted 2 years ago

“Didn’t get an answer to my question. The automated answer told me I’d need to go on chat, chat told me to go on portal - I went round in circles so didn’t bother in the end”

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Posted 2 years ago

“still cannot access online portal. links sent by One Call do not solve the problem. have spoken to two of your staff over the last number of weeks asking that my Home Insurance policy documentation be sent to me by post. This was promised but I have not received these. My new policy starts the 30/11/22. Without this information I am unsure as to what exactly my policy covers.”

Helpful Report

Posted 2 years ago

“Initially I was happy with my conversation in the portal, I contacted One Call to tell them the car I insured had been returned as it was unsuitable, various reasons, and so the cover was no longer needed. I was told they would hold the insurance for fourteen days to see if I found another car. Now I am told they are canceling the policy and going to charge me. I went back to the portal and I was number 28, not prepared to wait. While looking at cars on Auto Trader and asking for insurance quotes, One Call did not quote?”

Helpful Report

Posted 2 years ago

“I find it extremely frustrating that you don’t have a contact number Trying to complete something so simple took over 39 minutes via the chat - it’s ridiculous Having to wait for an agent for ages and then when you do get connected you’re waiting 3 minutes i between messages ! I won’t be renewing”

Helpful Report

Posted 2 years ago

“Too difficult to contact when you have a query or problem. The on-line chat, when you can find access, is not enough. Sometimes you just want a phone number and a person to speak to.”

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Posted 2 years ago

“I had to wait over 30 mins and no phone number so unprofessional”

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Posted 2 years ago

“Not happy, don’t get to speak to anyone, so impersonal. I’m going to have to change my insurance.”

Helpful Report

Posted 2 years ago

“I insured with you in 2021, renewed in 2022, then passed my test & sold my 125 bike. You quoted me £1200 on my new vehicle while Caroline Nash offered £190, so I went with them. So I had to cancel & you tried to charge me £135 - £56 cancel fee, £30 admin fee and £48 for 6 weeks cover on a £200 policy. I felt ripped off so I did the live chat again & complained. The girl cancelled the £55 fee which I was very happy about, leaving a more reasonable balance owed of £50. However the fact that you tried it on leaves a bad taste. The other issue is you are quite hard to contact - One Call & no phone number. The live chat service could be greatly improved with one simple change. Make an audible notification when your turn comes and an advisor comes online! Also perhaps each time they reply, so you are free to do other things in between, rather than staring at an inactive screen. I am satisfied that my complaint is resolved by the goodwill gesture, and the 2nd advisor I spoke to was great. But I would not be able to recommend your firm as it is, due to the "chancer" move of trying to charge me £86 in exit fees (plus £48 cover, double price), and the lack of ease of contacting you. I think it could be vastly improved by the suggestion above. Thanks for your time & for listening. Best wishes, Mr. S. Clements”

Helpful Report

Posted 2 years ago

“I purchased car insurance, and it took a month for my documents to finally appear on the customer portal. The money was taken immediately but it took two separate conversations via Live Chat (which was hard to find on the website) over the course of the following weeks to get my policy to appear online. I started to wonder if I in fact had valid car insurance. I also requested the documents to be posted but, to date, they haven't arrived. That said, I would like to praise customer service agent Maxine L (ML4), with whom I spoke on Live Chat on the second occasion because she was helpful and resolved my issue.”

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Posted 2 years ago

“There was nothing wrong with km3 who as she dealt with my query very well it is the fact that you cannot speak to people as their are a lot of people who are not computer literate the pandemic is over you have a very large call centre you should try using it”

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Posted 2 years ago

“Could have been resolved in a minute on the phone but took over 30 on live chat”

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Posted 2 years ago

“I cancelled my insurance with you and you can see on your system that I am now with another company but you continued to take 2 x year insurance out of my account of £225 each. I'm waiting on an apology and refunds.”

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Posted 2 years ago

“I was very disappointed that after and insuring a month ago they only gave me back not even half the money I wasn’t cancelling my policy I was just changing over I did not know that they were the other company were willing to do that”

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Posted 2 years ago

“Didn’t solve my problem or answer my query”

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Posted 2 years ago

“Just can not get hold of an agent, unless you have a few hours to spare. Trying to log in you just comes back as a fault. You can not get to speak too any one”

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Posted 2 years ago

“After Adam called me I decided to up a star 10 out of 10 for trying but the fact is that I needed someone to call me yesterday when I was at screaming point. Sorry but still not impressed with customer service. Too little too late. I've lost all faith in One Call.”

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Posted 2 years ago

“I should of asked if I could have it cheaper to match my other quote”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 392,942 reviews