One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 392,918 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 392,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Cancellation process DOES NOT WORK. The company charge a massive fee for cancelling. Disgusted with lack of Communicaton and inability to speak with an agent. What a mess and lost money on insurance premium! Money was taken incorrectly and never refunded. Tried to find a number to call and discovered they only use "online Chat" and would only give info to policy holder. Yet they used the telephone to call the non policy holder to give insurance policy details and take payment! also they only gave 7 days notice period (Which included Christmas holidays) to cancel insurance if further information on a previous claim made 2 years ago was not provided. This information they should have been able to sort out themselves as they deal with the AXA broker that have all the info on file. Incidentally AXA had recorded a fault claim without notifying the policy holder and was 100% incorrect.”

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Posted 2 years ago

“kp9 gave excellent customer care and sorted an issue in under 10 minutes would give them 5 star, unfortunately One Call as a company, not so good for communication issues and failure to process some documents, will not use them again and was difficult to contact them as no details or contact us info on the portal, so hence a 2 star review”

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Posted 2 years ago

“One Call Insurance is lucky to have an employee like Harriet Warnes (HW5.). If it hadn't been for her help, you would have lost our custom. We still dread the thought of making a claim”

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Posted 2 years ago

“No point can't talk to no one what would take 5mins on phone took 2 hours on computer”

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Posted 2 years ago

“Overcharged. So expensive to add spouse that had to get a quote at another company. Then overcharged me when cancelling.”

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Posted 2 years ago

“KM3 gave excellent customer service via online chat, once it was finally available. My score is no way directed at her. I have being trying to update my address for several days. There has been no way to do this until I clicked on cancelling my policy.... Communication availability needs to be improved.”

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Posted 2 years ago

“No one to talk to on the phone ,why was it cheaper on a comparable web site disappointing for a customer ☹️”

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Posted 2 years ago

“I wanted to change my policy to another car I am purchasing with no change to any of the information I wanted my current policy to end on Friday 13th of January at 4pm and my new car to start as I am part exchanging my current car I tried to get a quote but the start date on the form would not let me go past January 10th”

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Posted 2 years ago

“After waiting about an hour on the chat portal I was given a link to solve my problem on logging off the portal I couldn’t get the link so don’t know if it would have worked . After a lot of chasing round the site I think I have got what I wanted . In the event of anything not straightforward the help is very disappointing”

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Posted 2 years ago

“Staff were helpful but it was very difficult to make contact. In a queue with 29 people in front and no telephone number to use was very frustrating. More staff at busy times would be beneficial”

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Posted 2 years ago

“My insurance premium has suddenly gone up and after contacting you I was informed that when I changed my car someone forgot to change the direct debit but my premium had gone up and was informed when I changed my car and now gone up again because I received a new direct debit mandate … not impressed..”

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Posted 2 years ago

“Helpful telephone call and interaction with Sanj. He facilitated a satisfactory quote. This would have been unnecessary if One Call had sent out a reasonable renewal quote in the post.”

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Posted 2 years ago

“Your operators are good and try to be helpful, but your web portal and webchat are pretty disfunctional and deeply frustrating. Also, your premiums jump hugely each year (discouraging customers like me from staying). Also, virtually impossible to speak to anyone..”

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Posted 2 years ago

“Takes too long to connect , the person was great though”

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Posted 2 years ago

“Not really responded to my enquiry after some time spent in the queue”

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Posted 2 years ago

“They haven't. I now need to call them . So the chat was a complete waste of my time. LB1-Lauren B was very helpful though”

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Posted 2 years ago

“Mistake in placing the order whereby the extra cover was inadvertently included. Paid. Now I can’t seem to contact anyone who could help.”

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Posted 2 years ago

“LB1 Lauren B has just helped me with cancellation of car insurance which was very straightforward happy xmas Peter Haseldine”

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Posted 2 years ago

“otAt the moment i am very unhappy with service very difficult to contact anyone this company does not really cater for elderly people who are not computer savy.”

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Posted 2 years ago

“Got cut off and no one has called back”

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Posted 2 years ago

One Call Insurance is rated 4.6 based on 392,918 reviews